Horrible app
App is horrid always glitches out your log in DO NOT RECOMMEND
Worst credit card possible
This credit card is so terrible and dealing with customer service might be worst then slavery
Repayment sucks
The system of a scheduled repayment is dumb, why isn’t there a instant payment option, the payment was scheduled for said date, I had the cash but no money was transferred
Locked Out
I usually get locked out of my account regularly for minuscule reasons, which is a bit irritating because this never happens to me with other banks that I use.
Terrible app
I don’t know how to describe just how awful they manage their app. They get you to login and set up facial recognition then log you out so you can’t even use the facial recognition… kind of defeats the purpose. 2nd time this has happened to me in the last couple months and I had to pay a bill late because I was out of town, where my password is at. Cut their card up and go with bank that can hire software and app developers that can actually do their job. 10/10 would NEVER recommend
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No transactions shown
My account on the doesn’t display any transactions. Calling them didn’t help.
Terrible Company
The app is terrible. Won’t let you log in. It always says call for support. Always end up getting late fees for not being able to even use the app to pay my bill!
Great First Card
Had 1FBUSA for months now and it is great! Love how responsible credit card use builds up my credit! Many years awaits with 1FBUSA!
Inconvenient
The app never saves my password even though I have to login with Face ID. I have to always either reset it or call customer service to reset it. Very inconvenient.
Face ID does not work
App is clunky and Face ID NEVER works despite setting it up several times
Horrible Bank
I was a renting a rental car and biweekly they would take out anywhere between $450-$500, since I had no car payment I would make a payment to 1FBUSA in the exact amount and then some, to suffice for the rental amount being taken out. The car company swears they submitted those as “pending charges” that would be expunged by 1FBUSA once the final charge was actually made. A final charge of the entire duration I had the rental car was made for $3200 overdrawing and maxing out my credit card which 1FBUSA did not decline. All the other pending charges did drop but my available balance looks as if I got charged all the pending charges and the $3200. Not sure whether I should be upset at the car company or this place but the representatives have been so rude.
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Broken
Unable to log on. I have used this app for years and now it doesn’t work.
Facial ID Never Works
How come facial ID never works when I have it check marked to sign in?
Terrible app
Every time I try to login my password is wrong. It has been YEARS of this. Even though I’ve written it down, saved it, whatever…it never works! And neither does the Face ID. Just delete this app and tell people to pay online or call because this does not ever work!
I absolutely hate this app.
I have tried MULTIPLE times to make an account and sign in and every single time I get a pop up that tells me it cant be done at the time and to call customer service. I have what looks to be fraudulent charges on my account and I cant even go into the app to see!!! And I'm constantly getting emails that I'm not paying my balance in time when it’s only the 1st of the month. Its hard to keep up with anything when I have to call constantly just to get an update on my account. Theres no telling how long I've been getting random charges to my card cause there is no way of knowing. Im DONE. Ill be getting another credit card and putting this one away for good really soon.
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App
I’ve been having issues with the app today it won’t let me login and before that they made me change password twice to log in
App Issues
Its been a couple of day’s now since i’ve tried logging in to make a payment and the app had a error which is a HUGE hassle for me. This problem really needs to be fixed so people like me who likes making on time payments wont be charged outrageous interest fees for problems on you guy’s behalf.
Won’t let me sign in
The only screen I’m seeing when I open my app is “oops something went wrong.” It shove me an option to get off this page. I’m not able to access my own account…
App and website
Both the app and the website do not work. They always give an error message. A person has to call in to find out the balance and to make a payment and it takes forever. Please update the app to a normal stage where somebody can use it.
Can’t login to app or website.
Been paying on this card for 5 years and now all of the sudden I can’t access my account to pay my bill.
