1Password Reviews: Is It Legit?

Customer Experience

Positive experience39.0% of reviews
Neutral9.3% of reviews
Negative experience51.7% of reviews

~ Based on 2,331 written reviews from the US App Store.

What users say about 1Password

Is 1Password Safe?

1Password: Password Manager appears safe based on user ratings. AppsHunter Safety Score for 1Password is 93/100.

This assessment is based on 44,920 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.7% of ratings point to a safe experience
2.2% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 43,624 App Store ratings for 1Password.

Is 1Password Legit?

1Password: Password Manager appears to be a legitimate app. AppsHunter Legitimacy Score for 1Password is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent

Great app. Have been using it for years.

Used to be good

When they started they good know only for companies

Good luck replacing an entry

Needing to replace a credit card, 1Password kept the deleted one as “recently deleted” and repeatedly overriding the new one. After a lot of research, not available thru 1Password, it turns out that you have to ‘permanently delete” the deleted entry to keep it from overriding the new one. Thanks for creating unnecessary complicity.
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Dwight

Enjoying my 1Password subscription

Too Expensive

It works ok but it costs too much. Use Apple’s included version.

Terrible Product

This is the only password program I have ever used that actually made my life harder in every possible way. It is unable to figure out when a form even needs a password, and its pop-ups are completely disruptive. When I reported this to customer service, they shut off my account and refunded a small portion of my annual payment, leaving me unable to retrieve my data. Buyer beware! Use the free software on your phone- better and more secure BY FAR.
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A savior from Passkey Woes

If you assign all your passkeys to 1Password, then ALL of your devices will be able to use them! You no longer have to live the nightmare of your phone breaking, and losing access to all the accounts tied to the device.

Account hacked

Not very secure as my account was hacked!

Abysmsl Customer Support

I was a 1.0 beta tester and loyal customer since. When the subscription price increased 2026 I had many issues trying to change my account. The AI agents are the worst (worthless) and I couldn't get any real support. I had to put an AMEX merchant block on 1Password to prevent charges I didn't want. Problem solved: I use Bitwarden now.
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HEY I PAY FOR THIS APP PLEASE FIX

When I opt into opening w/biometrics the fact that I've put in my password within x days and now can use biometrics doesn't carry over when the 1password unlock prompt is brought up in the context of another app. This is not the first time this has happened and it is super annoying, my master pw is very long.

EDIT: Still not fixed, still an issue.
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Family plan

Avoid the family plan — very difficult to set up

Stubborn developers refuse to offer emergency access feature

Nearly every other mainstream password manager offers an emergency access feature where you can set up trusted contacts where they can trigger a request which can be rejected by you by email to prevent access or after a set amount of time, they will be given access to your passwords. This is a excellent way to ensure your digital legacy and ensure your loved ones can gain access to your passwords if you are incapacitated or no longer around. In communication with the developers for many years, they still refuse to implement this. They want you to write down your special key and your password on a single sheet of paper and give it to someone, which not only gives them the ability to get into your account right now, but if that were to get lost or in the wrong hands is a major security issue. This alone has caused me to leave the 1Password software and not go back until they fix this, which at this point in time I don’t have any faith they will ever fix because they don’t seem to care about it making it more secure. Disappointing because otherwise it’s a good app and service.
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Fascists

Nuff said

Frictionful, invasive

Will get off this soon as possible. Constantly popping up when not required, now getting bugged by a 2FA prompt I didn’t configure. No idea where the code comes from. So much for 1 password. 2 password then?

Auto login keeps failing

Auto login keeps failing

Terrible

Constantly loses my passwords in the organizational mess. Can’t delete old passwords at times then at other times you can’t create new passwords. Works when it decides to work properly. Fixes need to be made.

Don’t do it.

This will multiply your passwords and make it difficult to get your data back, but this is because the sole purpose is to lock you into a subscription.

Keeps asking password

Latest app is a buggy mess. Scary lack of QA for a company we trust with our most precious secrets. Their changelogs reek of mindless/zero-human LLM slop. Notably the app now ignores entirely the settings related to session/how often to prompt for passwords. I am going to look to migrating off 1Password before the devs can even realize what they've done.
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Bugs with Duo

Literally worked great until transferred to duo. It will not stay logged in/enter passwords across apps

It Sucks

Worst application I’ve ever used in my life. Completely made a mess. It’s confusing, not intuitive, and complicated in my opinion.