1Password User Reviews

Customer Experience

Positive experience39.3% of reviews
Neutral9.1% of reviews
Negative experience51.6% of reviews

~ Based on 2,150 written reviews from the US App Store.

What users say

Is 1Password Safe?

1Password: Password Manager appears safe based on user ratings. AppsHunter Safety Score for 1Password is 94/100.

This assessment is based on 34,484 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.4% of ratings point to a safe experience
2.2% of ratings suggest some concerns
6.4% of ratings point to a risky experience

~ Based on 34,484 App Store ratings for 1Password.

Is 1Password Legit?

1Password: Password Manager appears to be a legitimate app. AppsHunter Legitimacy Score for 1Password is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

What a POS

I have to rewrite every single one of my passwords. This thing downloaded everything will not fill out my passwords at all and the people don’t know what they’re talking about and don’t respond in a timely manner. I can’t believe this it’s supposed to be one of the better password managers. What a waste of money. I’m having to change all of my passwords. This sucks.
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No body

No

Just give me a search

Why on earth can’t I search the vault ¿ literally the only reason I would login

One password

Love this site

Completely broken

Literally nothing works on this new version. All buttons and menus are unresponsive.

UPDATE: got an automated response to contact 1Password support (like I’m an idiot and didn’t think to do that first). Live support was non-existent and kept directing me to various help pages that helped with absolutely nothing. I eventually managed to regain access to my account, but only after the literal CTO of our company had to get involved.
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Beyond vomit inducing

Pathetic buggy trash. Didn't save my driver's license I added on the desktop app or they just don't sync those to the iOS app either way their pathetic overpaid talentless hacks they call engineers should be fired.

Why is there no card scanning with the camera??? For this supposedly billion dollar company that is beyond pathetic.
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Password

Great product

The only way

The most common type is the following two main components in the equation

Horrible time

I have been trying to use 1Password for over a month to replace LastPass I have used for years. It seems to me to NOT be very intuitive. My appeals for assistive guidance with step by step instructions have NOT be answered. With all due respect for the online instructor, it seems it with the assumption that I am iPhone & PC literate enough to easily do what is suggested. I am embarrassed that I'm not able to follow their instructions. I have attempted to copy every LastPass account info to my iPhone 1Password account.
It's been over a month since I have been able to do online banking. I have not deleted my LastPass account and I have to refer to it anytime I hope I can still log in somewhere. I have, I think, made the changes to my iPhone to always use 1Password to log in somewhere. It works sometimes, as with Amazon.com.
I fully realize I, although I am able to fully function using PCs, iphones, printers, faxes, etc. I am still now a 76 yrs. old, disabled veteran from a brain tumor, with a BBA Marketing/Economics; a Master Of Religious Education from a major theological seminary; USNavy CT2 (R) Naval Security Group; a former National and International Sales Rep. in Publishing; ...
I tell you that not to crow about anything but to give you an idea of I have a little experience using technology. I know there are thousands who can use 1Password if it so easy to use and who have used LastPass for a long time up until it's problem with security.
I highly recommend that you take another close look at the NEED for trained customer service people with the skill to guide people like me to transition from LastPass to 1Password.
Unless 1Password does not intend to keep me and potentially millions of others in my demographic class.
Sincerely,
David Blair
(Phone, internet, mail info in my 1Password account info.)
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Great customer service

Whenever I have a question (I don’t have problems!), I am always happy with prompt and clear answer! Have used 1Password for years!

Time Saver

I love how quick and seamless logging on can be. I feel more safe and I love the convenience of good secure passwords without having to remember them or write them down.

Nice

It’s a wonderful & best app to store all your stuff. I had been using for almost 10 yrs.
deviously it was 1 time subscription, now it’s yearly subscription

Response from developer

Thank you for the 5-star review and for using 1Password for nearly 10 years! We’re delighted that it remains a trusted and convenient place to store your important information. We truly appreciate your long-standing support!

Best Password Manager

Great for personal, business, and developer needs. Holds all the normal passwords, passcodes, but also API, DB, and other dev credentials! Works across my devices and makes security a breeze.

Works great!

I keep all my passwords in here and it works beautifully

Would prefer to organize by categories

In previous password software, I could group by category (home banking, etc). I find using 1Password on my phone to be difficult, can’t scan for different accounts, have to remember what they are called so I can type in search terms.

Bugs

Recently 1pw has been crashing when I bring Safari to the front on my Mac. Not nice.
Right now I’m on my iPad where I see no search field after opening 1pw. Also not nice.

Mostly good, new year same old issues

14 day to manually enter password, always happens when I’m in public… would be nice if it popped up at home the day before

allow renaming of attached files, super annoying on iOS when you select/take photos

Travel vaults are strange, the travel vault should be a “logical vault” where you can share items to it, but the system works in that your transit vault becomes either your important item vault or you end up with duplicates and a nightmare of updating one version but not the other
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Indispensable

User since 2012, Mac, Windows, iPhone, iPad, my productivity requires 1Password. 1357 items stored, searchable, available across my device. It is my database of everything private.

Unwelcome change

Used to open app and see all the collections listed. Now I can’t find them and can’t find some saved logins. The search function is useless and I can’t just scan them all visually

Disaster

I got sick & tired of Dashlane lack of support for home accounts. So I switched to 1P. Disaster! Seemed so easy…just follow the directions…what could go wrong?😑 Now I’m stuck trying to use 1P while rebuilding account names I was familiar with in DL, recreating many others that didn’t transfer — or were corrupted somehow from the transfer actions, continuously bouncing back and forth now between Dashlane and 1P (but somehow DL now only holds p/w’s that were created in DL AFTER a certain, as-yet-undetermined date). I am confused and exhausted and in need of an expert in DL-to-1P disasters.🥺
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