Fine, but not great
Used this app and found it easy to login when walking into the gym. However the app itself seems to be cluttered with all kinds of extra things and maybe that's just for the real gym junkie, which Im not.
Temperature
The gym has been uncomfortably hot. So much so it interferes with my workout. Is the thermostat controlled elsewhere?
Good app, but…
In full transparency…I’ve used the app once for one workout so this is my feedback based on one use. I am in my 60’s and in younger years have been a bit of a gym rate, even being a fitness instructor at one point. I’m not new to the exercises or to working out. I am older now and am dealing with meniscus tears in both knees. I’m starting back into a regular fitness routine after a number of years away. I love how the app shows the exercises and sets a timer for you. There is no guessing here. I also liked how I could skip through the exercises I simply cannot do anymore because of my knees. Here is what I feel could be improved: 1. There should be some way in the app to indicate physical limitations or types of exercises you aren’t able to do. And the app should be able to generate alternative exercises for ones you can’t do in the original workout. For example, I can’t do jumping jacks. The app lets me skip the exercise, but this shortens my workout. I’d rather have the app be able to sub in an equivalent exercise that won’t be as rough on my knees. Another option, would be to provide a modification of the exercise. I have enough background and training that I can do this for myself, but a lot of folks my age don’t. This would be a really helpful feature. 2. There are no modifications for any of the exercises. This seems like a no brainer. Workouts are leveled beginner to advanced, but within each of these there should be some possible modifications for the most common needs (knees, shoulders, etc.) I was using a workout that only came in List View (a nice feature) but there were no modifications offered for the more intensive exercises. Even at the beginner lever some people might not be able to yet do some of the regular exercises. In all, though, it was a good start and I’m not entirely hating this app. I will update my review after using the app for a few months.
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App loads very slowly
When we open the and click on the membership barcode to check in the app takes around 5-10 seconds to load every time. Annoying and slow!!
Bugs with yesterday ipad update
I really like the app. I have no issues checking in the gym with my phone. I do have issues with ipad when i’m doing an App workout. My workout won’t start after I click on it. The video is frozen. I have to turn my ipad vertically to see a “start” button. PLEASE FIX THIS IN THE HORIZONTAL SCREEN. I still don’t like that the shot clock is gone and I have no idea how much longer the workout is. Please put back the large workout clock on the bottom left of the workout in horizontal mode. I’ve been asking for this since you got rid of it. Because of these glitches, 3 stars. Good, not perfect.
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Unable to upload profile photo for over a month
I have been unable to upload my profile photo for over a month. Every time I visit the gym, the app will not generate my check-in QR code because it requires a photo. Staff ask me to take and upload a new photo, but the upload fails every time with an error message. Then I have to explain the same problem before they let me enter.
Staff say it is a back-end system issue, but it still has not been fixed after more than a month. This makes every visit unnecessarily inconvenient. Please fix my account and the profile photo upload system.
Staff say it is a back-end system issue, but it still has not been fixed after more than a month. This makes every visit unnecessarily inconvenient. Please fix my account and the profile photo upload system.
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horrible
i try to take my photo for the buddy pass but it literally never works even tho i have good connection so when i go to the gym with my friend using the buddy pass they say i cant go in and its a big inconvenience
Ai slop plus location tracking
Customer service chatbot fed me false information about there services. Twice. Why even try if it’s gonna be this bad.
Why does there need to be an app.
Why does there need to be an app.
Good
Add a weak streak leader board. Trust me
App still needs a lot of improvement
App needs to add the option to use NFC tech to check into the gym this way phones that support NFC can use a much faster way to scan in including thought our Apple Watch.
Also for Personal training I would like to options added in the app were I can cancel and reschedule sessions but also see how many sessions I have used and how many are left for the month as well. Also I would like the ability to schedule additional PT sessions in the app instead of having to talk to the front desk each time or messsge the trainer directly and having to wait several hours for a response. Add theses options would really help make the gym feel like my home gym.
Also I would like to see updated cardio equipment that can par with our phones and Apple Watch to get more detailed information but also it csn pull data from my heath app and fitness apps on my phone to trailer the equipment settings for my use each time and record the results on my p hone after each session.
Also for Personal training I would like to options added in the app were I can cancel and reschedule sessions but also see how many sessions I have used and how many are left for the month as well. Also I would like the ability to schedule additional PT sessions in the app instead of having to talk to the front desk each time or messsge the trainer directly and having to wait several hours for a response. Add theses options would really help make the gym feel like my home gym.
Also I would like to see updated cardio equipment that can par with our phones and Apple Watch to get more detailed information but also it csn pull data from my heath app and fitness apps on my phone to trailer the equipment settings for my use each time and record the results on my p hone after each session.
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Response from developer
Thank you for your suggestions! We're always interested in hearing from our members about how we can improve 24GO. We work hard to make 24GO the best, and we wouldn't be able to without the suggestions and feedback from our members. I'll add your request to our list of future enhancements. Please let us know if you have any other ideas/suggestions for improving 24GO.
Sign in app
This app seems pretty worthless. I wake up two days ahead of time at 5:30 to check into my class. For instance this morning I checked in at 5:30. Didn’t get my spot reserved until 544, this is totally unacceptable. This happens often, I’ve complained on my app with no changes made. Please fix it.
“Streaks” Calendar Bug
Although I enjoy the app for its conveniences and simplicity, I wish this one little bug could be smoothed over. Where it tracks your “streak” and has the little dots for when you check in at the gym, I’ve noticed that although I go to the gym throughout the weeks, that it won’t always show my scans on those days, it will be blank. Sometimes it will show one dot the entire week, others it will properly track when I go. Although it’s small, I find it may matter because it’s nice to be able to see and track consistency with every entry scan.🙏🏼 Everything else has been great and functioning well!👍🏼
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You can NEVER upload a picture
I tried 3 days and hundred times for my mom’s account trying to upload her picture so she can use my buddy-pass. Nope, never worked, OMG, it’s 2026, how come an app can be developed as terrible as this?!??
Fix your app
Won’t let me upload a photo to access the stupid membership QR code. Please fix it.
Keeps asking for photo
Lately the app keeps asking to add a photo to be able to Checkin but the add button doesn’t work so the app is useless
Cannot use a QR code without photo
Now they want you to upload a photo in order to use the QR code to check in... What else? You need my blood type too?
Doesn’t function right
I have had issues with the app for ages. First, if you don’t want a session with a personal trainer for your birthday it just stays there the entire time. It never caches your login to your main account so that requires sign in every time. The stupid scanning requires a photo for whatever the reason and the photo and upload never work. To that point it required me to update my photo for whatever reason when I had one prior. App needs a lot of fixing.
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Horrible optimize
If you’re gonna force the app on us at least make sure it works half of the time there’s bugs where you can’t even press or loads I wasn’t able to go in cause it ask for a pic yet it wouldn’t even let me press the button
Check in issue
My check in doesnt pop up or connect to my watch
Glitchy
Glitchy as hell and times out so you can’t even upset it after the latest update
