Lost all my lists epic fail
I have used this app for years and it has been reliable. It took a long time to get all the products we purchase regularly added so initially it took longer than a paper list. Once I had everything added it was really helpful though. After the most recent update I have decided to delete the app for good however. I sat down and populated my list with a weeks worth of groceries. When I opened the app at the store everything was gone. As if it were a new install. I restarted both the app and my phone but it was gone. I did my shopping from memory. Now I need to go back to the store as I wasn’t able to remember everything. Back to a sheet of paper for me. Even my notes app would be more reliable.No longer working
So i was shopping last week when in the middle of shopping, my grocery list disappeared on me. I was perplexed and frustrated. I did my best to get the other items that I could remember, but just befuddled. Then I noticed ALL my lists were GONE.
After a couple of days, I recreated my lists and started using them. Yesterday I went to as an item and got a notice that I had deleted the lists, which I had not.
I sent a screen shot to support and was informed that they had recently deleted all lists from non Gold subscribers. “But we sent out an email letting everyone know.”
I never saw the email. I suspect it was in my spam folder.
So now, there of ZERO point of having this app. I’ve been a user for 12 years, I’ve been fine with only gold subscribers having access to customize, but I won’t be forced into yet another stupid subscription model. Deleting.Kidnapped my lists for ransom
After using the free version of this app for years all of my lists disappeared on March 14. I finally found their one & only email in my spam box informing me that unless I switched to the gold plan they would be gone. OK, so it is probably my most used app and I have spent years organizing lists, aisles in stores etc so I will pay the .99 per mo. especially since I could now use the app on my Apple watch, well after subscribing and thankfully getting my lists back the app on my watch is blank. Another email to customer service and I found out that the watch list isn’t working (even though it says it does in the description) and “they’re working on it”. Well we’ll see, they haven’t updated the app in over 4 years… it’s definitely time to upgrade this app!!!