Scam
I have been Loving this app for so long. Until the other day I went in, and all of my lists from over 5yrs were all gone. No explanation. I wrote to support and they said they had emailed and told us this would happen unless we paid to be a gold member. A pop up in the app would have been a smarter idea to inform people.
There was nothing in my inbox or spam inbox to explain this change. They said I now had to pay for my lists the full $8.99 when I have been a loyal member for so many years. Couldn’t even offer a discount to reward my loyalty!
I hesitantly paid the $8.99 as I have so many important lists that I rely on and no lists have come back. No instructions on how to get them back either. Very disappointing to the least!!
There was nothing in my inbox or spam inbox to explain this change. They said I now had to pay for my lists the full $8.99 when I have been a loyal member for so many years. Couldn’t even offer a discount to reward my loyalty!
I hesitantly paid the $8.99 as I have so many important lists that I rely on and no lists have come back. No instructions on how to get them back either. Very disappointing to the least!!
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Mediocre app, terrible customer service
I’ve used this app for years. It’s a basic app, nothing fancy at all. Despite the random bug that never got fixed (chicken broth would appear and/or disappear on my lists, same thing with green peppers.) I continued to use the app because the interface was familiar and I had created workarounds over the years.
Not a SINGLE update or bug fix in 4-5 years, but they now expect me to start paying for it? I reached out to customer service and never got a reply as to why the sudden change and why I should consider paying for it.
Good luck, I’d rather wander aimlessly through the grocery store than pay for this garbage app.
Not a SINGLE update or bug fix in 4-5 years, but they now expect me to start paying for it? I reached out to customer service and never got a reply as to why the sudden change and why I should consider paying for it.
Good luck, I’d rather wander aimlessly through the grocery store than pay for this garbage app.
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Unsupported.
Used it for years. Now syncing doesn’t work, which was the main feature. No updates from developer.
Don’t waste your money.
Don’t waste your money.
Unable to share lists
I tried to share a list with my fiancé as it said the service is down. With the last update coming 3 years ago, is this app being supported by the developer any longer? I’ve been using this app for years and I would be disappointed if this is now abandonware.
No longer in Canada
Used this and shared lists with my spouse for years. It was great. Now you have to buy gold membership for both in order to share lists. What’s worse is it no longer will find stores in Canada.
Goodbye Shopper, it was good while it lasted.
Goodbye Shopper, it was good while it lasted.
No stars
What used to be my go to app for groceries since the app first came out is now a dud. I purchased the app when it first came out and now if I don’t get a monthly subscription it doesn’t work. What a crummy move on the developers part. Three emails and NO response. This is my last resort.
Suddenly Subscription Only?!
I have used and loved this app for YEARS! All of a sudden simple features such as adding a new list item are available by subscription only?! I’d have happily paid a one-time fee to purchase the app, but not paying a subscription to keep a list, despite liking it a lot over the years.
Hope you rethink and allow a single time purchase option. And respect long-time customers by putting previously available features behind a paywall. Until then I’ve switched to the Whole Foods app.
Hope you rethink and allow a single time purchase option. And respect long-time customers by putting previously available features behind a paywall. Until then I’ve switched to the Whole Foods app.
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App suggestions for Shopper replacement
Hope other loyal Shopper app users will post their replacement app.
Noticed history and favorites no longer working. Didn’t realize it was not local data. And checked App Store reviews and learn shopper is abandon ware and they shut down the sync server.
Paid for gold for several years to get watch app sync which is still working as “good” as always. (Good = 1 out of 10 times it totally fails to show list. I always thought the fails were Bluetooth related. But now I think it is hitting a authentication server somewhere which will stay up until the last user cancels gold.)
I have tried to replace Shopper app several times without success.
Noticed history and favorites no longer working. Didn’t realize it was not local data. And checked App Store reviews and learn shopper is abandon ware and they shut down the sync server.
Paid for gold for several years to get watch app sync which is still working as “good” as always. (Good = 1 out of 10 times it totally fails to show list. I always thought the fails were Bluetooth related. But now I think it is hitting a authentication server somewhere which will stay up until the last user cancels gold.)
I have tried to replace Shopper app several times without success.
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Response from developer
Jay, we believe we informed you that an update is available. Didn't you receive our message? Nevertheless, you can always come again to our support so we can solve the issue you are experiencing.
Do NOT Purchase
I have been a shopper user for many years. Currently pay for the app at Gold level. I recently had a syncing issue with the app, contacted customer support, no response. The telephone support number is disconnected. I deleted the app and reinstalled trying to fix the issue - now I can’t log on. Contacted support via email, said they will get back to me. Now some two weeks later and several additional emails -no response. As others have said, it is time to find another app and cancel my subscription.
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Don’t buy it!
I have been using this app for years and have been very pleased with it. However, since the 31st of March 2023 it no longer syncs. Customer support are silent. I have a feeling they’ve gone bust!
