Crashes 24/7
I have never successfully used the app without a crash
Needs basic categories
Can we get a category for broken playground equipment? I had to file things in electrical to make a report.
And the app support button is a broken link.
And the app support button is a broken link.
Vague categories and unresponsive app
I haven't had this app 1 day, and it's stuck on a screen as I've been trying to report a stoplight timing issue. It was cumbersome to get to the actual details of reporting, and now the app has stopped progressing forward in the program. Bleh. With a city of 3 million ppl, this app should be better programmed.
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Good concept, poor execution.
Had used the previous version with success. Attempted to sign up with a new account on this new version of the 311 app, and unable to get past the 6-digit code confirmation. Despite entering the correct code, receiving “incorrect code” errors, even after having new codes resent.
Can’t even get signed in to use the actual app now.
Can’t even get signed in to use the actual app now.
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Signup doesn’t work
The process to validate a code sent via email is not working
Does not work
They say sending a4 digit code to email but it requires a 6 digit code and sends a 6 digit code. When trying it in, it says the code is wrong. Tried multiple times.
Trash cans
It is nearly impossible to request different size cans… I imagine it’s because if you downgrade they make 1/2 as much money. But, there’s a section for damaged ones, just add a size change option. My word. And it’s no where online either. Have to call. The report was easy enough and I imagine would be for other things too… just please add this option.
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Not enough categories
No applicable categories for some issues.
Still useless
So much wasted time filing reports that disappear once I submit. Wonder how much $$ spent on this worthless app.
Getting there.
Needs improvement. Lots of opportunity still. One glaring issue is lack of ease in movement from pages/areas. Add back button or ability to tap path or something. For incidents in map view, how about when tap map area a numbered listing of incidents in 2 mile radius automatically displays with open button next to each one and referenced number displayed on map.
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Cannot login with existing account
App requires you to set up a new account. terrible
Junk
Cannot sign in with Google. Doesn’t save any of my reports to my account. Bring back the old app
Incredible potential, lackluster execution
The concept was a good one, but the categories of violations available for submission aren’t broken down enough to identify specific details. The drop down menus provide vague choices not always applicable to the violations encountered. There is no guidance in terms of instruction, application, example, expectation, or standard of criteria made available to the user. Communication with the department responsible for addressing issues with the app is poor at best, and enforcement of any horizontal consistency in violation submission is non-existent. There needs to be better communication between all city departments to include public works, graffiti abatement, CPS, SAWS, Railroad, TXDOT, and others. As it stands today, 311 will email the user and have them contact the agency or department directly because the app doesn’t have the capability of accomplishing it automatically. The current set of bugs plaguing the app seem to have overwhelmed and exposed the inability of the team to maintain and resolve issues reported by the user. In a city with a population of 1.56M inhabitants, it’s probably a good thing so few people use the app.
Dear app developer, please improve and update this app before more citizens are driven away.
-5 Jalapeño’s
Dear app developer, please improve and update this app before more citizens are driven away.
-5 Jalapeño’s
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All I get are errors
Great potential. Wanted to report traffic light issues in real time, but all it says is error.
Works now
Tried using it in 2023, and it wouldn’t work at all for me. Tried again in 2024, and it works fine now, so they must have fixed the bug.
Easy & Accessible 24/7
App is accessible even after hours for 311 concerns. So far all reported issues have been seen, addressed, & delt with in a timely manner. Thank you to SA for providing this service.
App is a joke!
Downloaded the app to report a broken trash can!
App is set up like a game highlighting those that have submitted the most flags (complaints or issues). A city shouldn’t thinks it’s fun to have issues and complaints. But this app is like a challenge to see who can get the most flags in and gives you points for submitting a flag.
App has no way for the customer to submit any comments or changes to the “flag” (complaint or issue) during or after the flag. City took about about two weeks to provide an update to the issue. Issue was marked complete by City. Issue was never actually fixed the can. The app does not provide any comments or updates from the City either. It’s like they went backwards in technology from their previous app.
I would not use this app. Just call 311.
App is set up like a game highlighting those that have submitted the most flags (complaints or issues). A city shouldn’t thinks it’s fun to have issues and complaints. But this app is like a challenge to see who can get the most flags in and gives you points for submitting a flag.
App has no way for the customer to submit any comments or changes to the “flag” (complaint or issue) during or after the flag. City took about about two weeks to provide an update to the issue. Issue was marked complete by City. Issue was never actually fixed the can. The app does not provide any comments or updates from the City either. It’s like they went backwards in technology from their previous app.
I would not use this app. Just call 311.
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What?
TOTAL CRAP
Doesn’t work
App is full of bugs. Will not let me log in. Just sends me back to log in screen. SA website is as bad. You’d think the city could do better since we are advertising as a tech advanced community.
Terrible
This is a city that runs on “hospitality” so I guess it thinks it can take visitors money and not take heed of any problems because, hey, these people leave…haha!
That’s what the poor quality app implies.
The categories are way too few and limited. And if you have trouble expanding then at least have an “Other!”
The databases are bad too. One uses the app search to identify a park only to then ‘pin it’ and the app not know it!
That’s what the poor quality app implies.
The categories are way too few and limited. And if you have trouble expanding then at least have an “Other!”
The databases are bad too. One uses the app search to identify a park only to then ‘pin it’ and the app not know it!
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