The latest app was designed by an idiot
Not sure what they were thinking when they released this app, but they must have been drugged. It’s pretty worthless compared to the version that truly was for U-Verse from a few months back. Now I know why people hate DirectTV, those folks are the idiots and now they shared their “talents” with us U-Verse folk. Please bring back the old app where the local channels are always there, you don’t have to manipulate the view every time you use the app, and you can actually see what you have recorded and what you are going to record. Is that asking too much? Update: They made some changes and it’s even worse. Totally unusable. I try to see the guide and it just spins saying nothing found. Come on, please get a new technical support group and make this work. For those wondering why the overall rating is 4.7, look at the dates on the 4 & 5 star reviews. Five and six years ago! Yup, thats when the app was good. Utter trash in 2024 …
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Worst update ever for this app
So now the guide doesn’t even load and I can’t edit or set favorites..except for streaming this app is worthless.
I used to use this app to check listings for a day and set up recordings. Basically useless now. I have to manipulate filters to try and see the channels I want and start over each time. On the old app I just set up favorite channels and filter on favorites. Can’t set up broadcast stations as favorites now. I could use the drop down menu to go to listings for the day and time I wanted to see. Now I have to slide through hours and days to find the time I want. The old listings showed which shows were new and which show were set up to record already. Nope not now. Also I could see other times the show was on so I could record at an alternate time. Also nope. It was a handy way to check or set up recordings if I wasn’t at home. Yes it does stream better but I notice I can no longer stream any broadcast channel shows. I would suspect no beta testing took place.
I used to use this app to check listings for a day and set up recordings. Basically useless now. I have to manipulate filters to try and see the channels I want and start over each time. On the old app I just set up favorite channels and filter on favorites. Can’t set up broadcast stations as favorites now. I could use the drop down menu to go to listings for the day and time I wanted to see. Now I have to slide through hours and days to find the time I want. The old listings showed which shows were new and which show were set up to record already. Nope not now. Also I could see other times the show was on so I could record at an alternate time. Also nope. It was a handy way to check or set up recordings if I wasn’t at home. Yes it does stream better but I notice I can no longer stream any broadcast channel shows. I would suspect no beta testing took place.
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Worst update ever for this app
I used to use this app to check listings for a day and set up recordings. Basically useless now. I have to manipulate filters to try and see the channels I want and start over each time. On the old app I just set up favorite channels and filter on favorites. Can’t set up broadcast stations as favorites now. I could use the drop down menu to go to listings for the day and time I wanted to see. Now I have to slide through hours and days to find the time I want. The old listings showed which shows were new and which show were set up to record already. Nope not now. Also I could see other times the show was on so I could record at an alternate time. Also nope. It was a handy way to check or set up recordings if I wasn’t at home. Yes it does stream better but I notice I can no longer stream any broadcast channel shows. I would suspect no beta testing took place.
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Totally useless
I’m SO tired of trying to get this app to work! I have the latest software version on my devices and have reloaded this app several times. Everything in the house is on the same network. The app has permission to acces the network, yet all I get is ‘no devices available’. No, my tv isn’t a smart tv - it’s dumb as a rock - but that shouldn’t make a difference! Other streaming services have no problems. The app will only list the ‘live’ or ‘on demand ‘ channels available in my subscription. No local channels are shown. I have to use tv’s on screen menu to have any idea what’s available and advance that menu 1 line at a time.
GARBAGE! As someone who’s spent years developing software, my advice is to stop trying to fix the problem. Go back two versions and try again! This version didn’t fix the problems created by the previous fix. Both the last versions have done nothing but aggregate & frustrate customers.
Fix it or allow those who want something to work to be able to download the -2 version.
GARBAGE! As someone who’s spent years developing software, my advice is to stop trying to fix the problem. Go back two versions and try again! This version didn’t fix the problems created by the previous fix. Both the last versions have done nothing but aggregate & frustrate customers.
Fix it or allow those who want something to work to be able to download the -2 version.
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Useless!
2nd update: Discovered the local channels can be seen by clicking on the upside down triangular hamburger in the upper right corner. When there click on the “Clear All” button. Of course, in true AT&T fashion, this button resets every time you shut down the app. There is a button for HD only, but no local channels show up. Come on, whoever is “developing” this app, get your head out of your heinie! Update: There were several updates to the app since I wrote the review below, some helped some not. Prior to the most recent update (4 March 2024) the app was so so. Sometimes worked, sometimes didn’t. Now it’s … BAD! The U-Verse app is Direct TV. NO local channels and select “cable” channels are missing. So now you can’t schedule a recording of these channels when away from home. Isn’t that the whole point of an app??? Hello, AT&T, are you listening? Fix this! Several weeks ago I noticed the “Guide” portion of the app would be visible when first opening the app, but then would disappear. Sometimes I get the spinning wheel to indicate something is happening, but even after several minutes no guide. Other times I just get a blank page, no indication anything is happening. Without the “Guide” page the app is useless. And yes, I am running the most recent update. Sure would be nice if there was a page where you could leave app feedback, but no, AT&T wants to make you go through all sorts of useless pages hoping you will give up and accept the fault. So sad ...
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Useless!
Update: There were several updates to the app since I wrote the review below, some helped some not. Prior to the most recent update (4 March 2024) the app was so so. Sometimes worked, sometimes didn’t. Now it’s … BAD! The U-Verse app is Direct TV. NO local channels and select “cable” channels are missing. So now you can’t schedule a recording of these channels when away from home. Isn’t that the whole point of an app??? Hello, AT&T, are you listening? Fix this!
Several weeks ago I noticed the “Guide” portion of the app would be visible when first opening the app, but then would disappear. Sometimes I get the spinning wheel to indicate something is happening, but even after several minutes no guide. Other times I just get a blank page, no indication anything is happening. Without the “Guide” page the app is useless. And yes, I am running the most recent update. Sure would be nice if there was a page where you could leave app feedback, but no, AT&T wants to make you go through all sorts of useless pages hoping you will give up and accept the fault. So sad ...
Several weeks ago I noticed the “Guide” portion of the app would be visible when first opening the app, but then would disappear. Sometimes I get the spinning wheel to indicate something is happening, but even after several minutes no guide. Other times I just get a blank page, no indication anything is happening. Without the “Guide” page the app is useless. And yes, I am running the most recent update. Sure would be nice if there was a page where you could leave app feedback, but no, AT&T wants to make you go through all sorts of useless pages hoping you will give up and accept the fault. So sad ...
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This app is completely useless
Look, I’m not stupid. I know AT&T is trying to force everyone away from Uverse. But the fact of it is that there are still millions of Uverse customers who pay an exorbitant monthly fee for this service. Instead of trying to drive even more customers away and towards streaming services, you’d think AT&T could manage to at the very least keep this app functional.
I used to use this all multiple times a day but it hasn’t worked properly in at least 1-2 years, if not longer. It never, ever loads or, if it does, it says “data unavailable”.
It’s unacceptable that in the year 2024, at a time when every single thing we do requires an app, the app associated with our insanely expensive cable tv service is non-functional.
I’m not asking for updates to the app (of which there have been none since its inception), just basic functionality. How is that so hard to manage?!?!?!
I used to use this all multiple times a day but it hasn’t worked properly in at least 1-2 years, if not longer. It never, ever loads or, if it does, it says “data unavailable”.
It’s unacceptable that in the year 2024, at a time when every single thing we do requires an app, the app associated with our insanely expensive cable tv service is non-functional.
I’m not asking for updates to the app (of which there have been none since its inception), just basic functionality. How is that so hard to manage?!?!?!
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My negative reviews...
UPDATE 6/2/23: "Update" after "update" and the app is still glitchy, buggy, NEVER works. Call and ask for help and typical ATT PUverse---it must be YOUR fault as the user. It's 2023 and they're still nowhere near their competition in terms of having an app that's usable. Fix. Your. ****. I'm embarrassed for you. Also, your reviews are still baloney. NO WAY you have a "4.7 star" review for an app that's never, and I mean NEVER usable. Pbbbtttt.
Previous review: My negative reviews keep getting taken down. Is that how you maintain the "4.7" rating for an app that never works for anyone? In the however many years you've had this app, it has NEVER worked properly. Glitches. Blackouts. Instability. Poor UI. And how many times have negative reviews been taken down and for what reason? This service is HORRIBLE. There are plenty of better alternatives. Please keep this in mind. If you can't provide a service that works, customers will continue to look elsewhere for companies that provide services they promise.
Previous review: My negative reviews keep getting taken down. Is that how you maintain the "4.7" rating for an app that never works for anyone? In the however many years you've had this app, it has NEVER worked properly. Glitches. Blackouts. Instability. Poor UI. And how many times have negative reviews been taken down and for what reason? This service is HORRIBLE. There are plenty of better alternatives. Please keep this in mind. If you can't provide a service that works, customers will continue to look elsewhere for companies that provide services they promise.
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Very poor service
Beginning back in September or October of this year, the app began intermittently failing. Then it was ask me to log in every time I opened it despite checking “keep me logged in”. Often when attempting to log in using the credentials I’ve used for years, I would receive a message telling me I’ve reached the maximum number of failed login attempts; this on the first attempt. Sometimes leaving it for a few days things would straighten out, other times not. The other day this happened with the “my Att” app as well. Customer service when I finally was able to speak with someone was less than helpful and was not listening to the actual problem. Finally I agreed to try setting a new password. This worked for a few days but tonight we’re back to the same foolishness. Ready to drop AT&T as soon as I identify another vendor.
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Used to love this app
Used this app for recording, used it exclusively for the guide. Now the guide will not load neither on my phone nor on my iPad. What did you do to mess this app up? Put it back like it was.
I never had to use a password, I stayed logged in. Now app asks for password, the says I have logged in to many times unsuccessfully and need to change my password.
I do forgot password, change password to the same password I’ve been using. No change. Then I can log in. However, it messes up all my ATT accounts, and I have to use re-enter my password to get mail on Mac, iPhone and iPad. Can you please fix this.
This app used to work perfectly.
I never had to use a password, I stayed logged in. Now app asks for password, the says I have logged in to many times unsuccessfully and need to change my password.
I do forgot password, change password to the same password I’ve been using. No change. Then I can log in. However, it messes up all my ATT accounts, and I have to use re-enter my password to get mail on Mac, iPhone and iPad. Can you please fix this.
This app used to work perfectly.
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