Very Unhappy Customer with this App
There are commercials for new shows on HGTV but instead of them appearing on either the App or the U-verse Guide on TV, there old shows that aren’t scheduled to be on. Has AT&T just decided to do nothing for U-verse now? For weeks, the recorded or to be recorded shows didn’t appear either. As of this week, it is now appearing. However, new shows are also not being marked so even though it is set to record, because the programming is missing (not marked as new), it won’t record. I’m getting closer and closer to dumping AT&T. That means, internet, TV and phone…bye, bye. FIX THIS!!!!!!!!!!!!!!!!!!!
Oh, notice if you look at the Most Recent reviews, NO ONE is happy!!!!!!!!!!!!!! If you aren’t going to support U-verse, then close the book on it and move everyone to streaming and be done with it!!!!!!!!!!
Oh, notice if you look at the Most Recent reviews, NO ONE is happy!!!!!!!!!!!!!! If you aren’t going to support U-verse, then close the book on it and move everyone to streaming and be done with it!!!!!!!!!!
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4 years later and this app is still awful.
I have been using this app for over 4 years now and I’m still shocked at how bad it is. it constantly crashes. It’s super slow. I constantly have to close and reopen the app just to continue watching the same 20 minute program?!?!? It also locks you out of certain shows depending on what market you are in. I just do not understand how a company that charges over $100 a month for cable can lock me out of TV programs that are FREE if I am watching my TV at home?
I find that I enjoy watching live TV on my phone, but AT&T U-Verse does not seem to care if I actually am able to do so. Considering how big of a company AT&T is, it’s rather mind blowing that they cannot make a smart phone application that actually works. I just wonder where all the money is going? It’s certainly not going to app development.
I find that I enjoy watching live TV on my phone, but AT&T U-Verse does not seem to care if I actually am able to do so. Considering how big of a company AT&T is, it’s rather mind blowing that they cannot make a smart phone application that actually works. I just wonder where all the money is going? It’s certainly not going to app development.
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Not happy Customer
This App works only part of the time on a fire stick 4K. It glitches every 30 seconds to a minute or so for about 5-10 seconds each time. Every couple of days it just locks up when it glitches and I have to restart. I have used other Apps on The Firestick and there are no issues. Just with this App. I can get the App to come on but it just spins when I try to watch a channel, and if I’m lucky enough to get it to come on it glitches all the time so you have a hard time watching anything. I have restarted it hundreds of times, deleted the App and re-installed, cleared caches, checked speeds on firestick as well as internet, and made sure the modem is good. I have done these things numerous times. ITS THE APP!!! Please fix it or I will just go to Cable TV!!
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Decreasing functionality
AT&T seems no longer committed to this app as several features are not longer usable. For example, you can use your phone or iPad to control your TV through the app’s TV remote feature.
To use that feature takes some setup, which I did long ago, but now the feature no longer works. I’ve tried to set everything up again, but the app first says I’m already set up, but when I try to use the remote feature, it says my receivers aren’t set up.
In trying to correct this, I keep getting a message that there is an issue with communicating with the U-verse network. I haven’t found any fixes for this online, so it’s quite frustrating.
To use that feature takes some setup, which I did long ago, but now the feature no longer works. I’ve tried to set everything up again, but the app first says I’m already set up, but when I try to use the remote feature, it says my receivers aren’t set up.
In trying to correct this, I keep getting a message that there is an issue with communicating with the U-verse network. I haven’t found any fixes for this online, so it’s quite frustrating.
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Please FIX this app!!
Ever since iOS 15.4.1 installed on my iPad I have to delete and reinstall this app at least every other day, sometimes more often. It freezes. Data won’t load and I get blank screens. Sometimes it says “loading” but just spins til it times out or until I close the app.
Also, there used to be a “Watch” button where I could select “watch recording on TV”. Now it can only be used to watch a live show when that’s an option. Selecting a recording was especially helpful when I’m not wearing my contact lenses and can’t read the menu on the TV across the room. It was also easier to sort the recordings by title instead of date. Please bring that back.
Also, there used to be a “Watch” button where I could select “watch recording on TV”. Now it can only be used to watch a live show when that’s an option. Selecting a recording was especially helpful when I’m not wearing my contact lenses and can’t read the menu on the TV across the room. It was also easier to sort the recordings by title instead of date. Please bring that back.
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When it works….
I love the ATT U-verse app… when it works. HBO came with my mobile account - and sometimes the U-verse app will only allow me to see HBO channels. When I call ATT, they either have no info about the app or they tell me to log in using my spouse’s login!!??!!?? But even when I do log-in as him, often my iphone will only let me see the HBO channels provided via ATT phone service and not the full range of U-verse channels. Very frustrating ATT can’t seem to get a decent app for phone and tablet. I even set up another user ID on the ATT account. (So much for having 5G+ when nothing else works..)
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Maybe this might help others with log in problems
Like so many others, I could not log in after the last update that was supposed to yield a “better” log in experience. Instead, I couldn’t log in at all. The app said it couldn’t find the user name. I had changed my user name to my Gmail address. That is my log in address on my windows computer (and still works). I couldn’t understand why the app couldn’t find my user name when I knew it was valid. Turns out the app will ONLY recognize the original att email address as the user address, an which I never use. Once I switched to the att email address, I was FINALLY able to log onto the app.
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From best to worst
I travel for work and have used this app for years at home and while away to watch live tv and on demand. It used to be great, rarely had issues or any problems, loved it. Sadly there have been a growing number of problems over the last year or so and in recent months problems with the app have become CONSTANT. I am having to reinstall the app almost daily to get it to work and sometimes even then it will not allow me to watch anything as it will repeatedly freeze or not even display live tv channels and on demand options. Even the troubleshoot support does not function when having these issues.
I’m very disappointed with the declining service because I used to love this app and used it all the time.
I’m very disappointed with the declining service because I used to love this app and used it all the time.
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App needs updating for new phones
The app works pretty good for the most part. I can record shows when I’m not home and watch some shows from my phone, but the Remote function does not work on some devices. My wife’s older phone and my older IPad both have no issues using the Remote function in the app but my newer phone keeps saying I’m not connected to WiFi when trying to use the Remote function even though I am connected to the same WiFi that works with my other devices. I have done all suggested trouble shooting but this is an App issue. I have seen other complaints about the Remote function saying there is no WiFi but AT&T apparently can’t figure out how to fix this. Pretty annoying that this function doesn’t work
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Garbage!!!! Every month ATT gets worse
ATT U-verse used to be good, but it has been steadily getting worse it seems each and every month. You can never rely on this app to work anymore if you notice the reviews are from years ago. My U-verse at home is not much better seems to be down every single day around six or 7 o’clock at night, so sick and tired of it you can’t deal with any buddy on the phone all they wanna do is send a tech out, and the tech comes says it’s something wrong outside same story. I would never recommend U-verse to anybody anymore, going back to dish Network where I never had any issues the entire time I had them, only switched so I could have Internet in one bundle but now I’ll have to get Internet elsewhere and go back to dish.
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