Google Voice User Reviews

Google Voice

Google LLC

Productivity

Reviews Summary

Positive highlights

🔍

This app hasAbility to keep personal and business numbers separate

🔒

This app hasSecure communication with recording feature

🔌

This app hasWorks well with Google Workspace and other Google services

💰

This app hasCost-effective alternative to traditional phone service

📱

This app hasAccessible on multiple devices (phone, tablet, laptop)

🌐

This app hasUsable while traveling internationally with Wi-Fi access

🤖

This app hasUseful for teachers and remote workers to maintain boundaries

Negative highlights

💤

This app hasSlow app performance, frequent crashes, and lag issues

📞

This app hasDifficulty distinguishing between personal and Google Voice calls

📝

This app hasLacking in-app contact management features

🔍

This app hasDifficulty searching and deleting message/call history

🔒

This app hasConcerns about privacy and security of personal information

🆕

This app hasForced updates causing compatibility issues with older devices

🔍

This app hasLack of direct customer support and reliance on community forums

Top reviews

Most RecentHighest RatedLowest Rated

Not small biz reliable

From the beginning texts show up from different numbers at different times on the Google Voice app and my phone’s texting app. I have to figure out how and where to add people to contacts resulting in 7 Becky Smittys. Phone calls now don’t seem to have any info about which line they’re from and I’ve missed calls and texts over the years so I still have to give my personal number out too. I get 100’s of calls from the same exchange, all hang ups or spam calls, so the list of users is distributed fast and far. There’s a new change coming that I can’t remember but it, together with the fact that I was never able to find any help or support for the issues above, is what’s forcing me to find a different option that’s reliable for my business. There were links in other answers here that might have helped, but they can’t be copied for some ridiculous reason. No hyperlink. Another dead end. I really tried Google. It shouldn’t be this hard to be loyal.

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Sooxi54327

3 years ago

Nonexistent direct customer support and unhelpful support forum

Got this app for a new phone number. Made the unfortunate mistake of deleting my number before changing it as I meant to do and now have my number blocked from getting another number. There is no direct way to contact support, instead you have to post to the forums where the "helpers" will repeat the same 3 unhelpful explanations while berating any users that may respond with the same problem. I saw a similar problem as mine posted in the forums only to be locked for bringing up the problem outside of the original post. If a competent customer support function was added and if there was a more clear explanation of how changing / transferring / deleting phone numbers works, this might have earned more than two stars. Additionally, the commonly asked questions and explanations from google themselves should be updated for relevant information instead of describing the now defunct UI. Thanks.

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awesome mccoolperson

4 years ago

Great for teachers/distance learning

As a teacher who initially had to work from home, having a Google Voice account helped me keep in touch with my students’ families without having to give out my actual personal number. There are settings to establish notification times as well, so you can set up “out of office” or contractual hours times, where you won’t be notified until you are ready to start your day (for those families or students who are only available to call or text you during the evenings or nighttimes). It really helped to re-establish work/home boundaries.

The texts came in like regular texts, and the audio for voice calls were just as normal as through my actual phone. I am pleased and thankful!

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P. Dee. 3

4 years ago

Available in Canadian App Store but unusable

Downloaded this app to replace VoIP calls on Hangouts (calls now disabled) but it does not work in our country. Only USA. Why even make it available to Canadians? Don’t waste your time with a VPN you need a USA phone number to complete the process. Two thumbs down to Google. Very disappointing and nowhere to complain except by writing a Canadian App Store review.

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firemanstew

4 years ago

Response from developer

Hi there. Thanks for reaching out. We're working on ways to improve the product further. At this time, Voice availability may depend on your location and Google account type. You may refer to this Help article: https://goo.gle/3brSCb3. Feel free to give out suggestions in the Google Voice app > Menu > Help & feedback > Send feedback. Appreciate it!

How do I separate my personal calls from google?

I use google as my work number and my phone blows up all day. I have a lot of personal calls through my provider phone number as well. What can I do to distinguish the two? In my iPhone contact list it shows the google voice number that called me and I mistakenly call them back using my personal number because I can’t tell if it’s business or personal which is a big no no. Is there a feature to get this fixed so that I can still use my phone to receive calls and texts through the google app but strictly through it and it not popping up on my iPhone caller list? Also when someone calls and while it’s ringing is there a way to set the app up for it to tell me if it’s google voice like a color change on the ringing pop up or the app near the phone number?

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Rickyhardrock

4 years ago

No Canadian support

No Canadian support. Stupid. It's internet calling. How is it not supported?

KibaXII

4 years ago

Response from developer

Not available in Canada

Not available in Canada.

Jonchalk

4 years ago

Response from developer

Destination

Doesn’t work in the uk which is very disappointing I would like to use the app but cannot so I highly recommend not using this app if you live in the uk

unknownTC

4 years ago

No Numbers—ANYWHERE

I recently upgraded my phone and for some reason when I logged on to my Google Voice account that I use often and for years, my phone number was gone and when I search, Google Voice says there’s no numbers—anywhere. So I made an entire new Google account and tried again, but the dams thing happened. I literally typed in every single state in the US and the app claims there are no numbers. You’re seriously trying to tell me that all the numbers in places like Wyoming and Montana are taken up? Yeah right. There’s definitely something wrong with their app but it’s literally impossible to receive any type of customer service. Ridiculous that a company this huge can’t make an app that works. Now I have to change my number with tons of businesses and people. I wondered why I was not receiving calls and texts. Now I know why. Google Voice cost me a lot of business by doing whatever they did to make their app not work and take away the number I had for years with no warning.

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tortilla1111