Mr Adebisi
App update crashes
Response from developer
Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with v5.44 and v5.44.1 of the app. We understand how frustrating it must have been to encounter the app closing unexpectedly when you need it. We are pleased to inform you that we have released v5.44.2, which resolves this issue. Please update to the latest version at your earliest convenience, and let us know if it’s working for you. We appreciate your patience and support. If you have any further questions or need assistance, please do not hesitate to update your review. -- FOLLOW UP (APR 27, 2024) -- Hello! We just wanted to follow up with you on this issue. At your earliest convenience, please download v5.44.2 and let us know if it's working well for you. Thank you.
What you should expect from the government
Response from developer
We’re truly sorry to hear about the challenges and frustration you've encountered with the app, and we understand how a cancelled flight may amplify these feelings. We appreciate you bringing these issues to our attention, and want to let you know that we’re here to help. Upon review, we've retested the functionality for saving passport and Known Traveler Numbers to an Aeroplan profile, along with the ‘Add to Apple Wallet’ functionality, and haven't encountered the issues you described. Our app also maintains a high crash-free rate, consistently over 99.6%. We're here to assist and make your app experience as smooth as possible. Please reach out to us directly at digital@aircanada.ca, providing as much detail as you can about the issues you're facing, so we can investigate further. If it’s easier for you, you can also include screenshots or video. We ask that you please include “App Review from Rude Boy Chad - Mar 26, 2024” in the subject line, so that we can prioritize your email when it arrives. Your feedback is invaluable in helping us improve, and we're committed to resolving any issues you've experiencing. Again, we apologize for the inconvenience and look forward to assisting you. — FOLLOW UP (MAR 31, 2024) — Hello! We just wanted to follow up with you on this issue. It’s been a few days, and we didn’t receive a reply or update at digital@aircanada.ca. Your review told us that you’re experienced a number of issues, and we’d appreciate the opportunity to make it right. We need just a few details from you in order to investigate further. When writing into us, please use the same subject line “App Review from Rude Boy Chad - Mar 26, 2024”. This will help us prioritize your email when it arrives. We look forward assisting you.
Aeroplan login via app not working (update 2/5/24)
The aeroplan login does not work as of 2/2/24 on an iPhone 15 pro max. The app loads a Safari browser window within the app that simply states “Safari can’t open the page because the network connection was lost”. Very frustrating.
Response from developer
We apologize for the inconvenience you faced while signing in to Aeroplan. A recent issue affected some of our customers in the United States, due to enhancements in our security protocols. The issue has been resolved by our team, so please try to sign in again at your earliest convenience. No update of the app is necessary on your part. We appreciate your understanding. Thank you.
App fails to allow booking
Response from developer
Thank you for your review. We apologize for the difficulties you're encountering with our app and website. It's concerning to hear about your experience as our app handles thousands of new bookings daily. To assist you better and understand what might be causing these issues, we would appreciate if you could send us screenshots or a video of the problem you're facing while trying to make a booking. You can find instructions on how to record your screen on iOS https://support.apple.com/en-ca/HT207935 Please share these details with us at digital@aircanada.ca using the subject line "App Review from nal0ng – Dec 18, 2023". We are committed to resolving your issue and improving your experience with the Air Canada app. Regarding the issue with your account being blocked on the website, this usually occurs as a security measure after multiple incorrect sign in attempts or unusual activity. If you are using public Wi-Fi or a VPN service, including iCloud Private Relay, this could potentially trigger such a security response. If you're connected to Wi-Fi, we recommend trying to sign in from cellular data, as well as trying again without any VPN or privacy services enabled. Again, we apologize for the inconvenience and look forward to assisting you.
Love
Accurate information
This was only achieved because of your incredible service. Thank you so much
Please go review West Jet app
Not very good
Meals
Response from developer
Thank you for taking the time to write us with your feedback. We're sorry for any confusion you've experienced regarding meal options on your flight. Air Canada doesn't send emails about meal selections for the UK to Canada route. Our meal pre-ordering system is primarily for specific international flights departing from Canada. Where eligible, customers will receive an email invitation to select their meals, and reminders to order can also be found within the Trips section of the app. For your upcoming flight, you can still check the menu on the Air Canada website, or within the flight status section of the app. Once onboard, you can discuss your meal preferences with our flight crew. Alternatively, if it's more than 24 hours before your flight, you can also request a special dietary meal, such as a vegetarian meal. This can be done online at aircanada.com. We look forward to welcoming you on board soon. Safe travels!
