Dropbox User Reviews

Dropbox: Files & Photo Storage

Dropbox, Inc.

Utilities

Productivity

Reviews Summary

Positive highlights

🔒

This app hasSecure cloud storage

🗂️

This app hasOrganized file management with folders and subfolders

📤

This app hasEasy file sharing and collaboration

📥

This app hasAutomatic camera roll uploads

🔍

This app hasSearchable file library

🌐

This app hasAccessible across devices

💾

This app hasReliable backup for important files and photos

Negative highlights

⚠️

This app hasBuggy app updates causing issues with file uploads and syncing

🔒

This app hasDifficulty accessing account and files after security changes

💰

This app hasExpensive paid plans, limited free storage

🤖

This app hasPoor customer support and lack of phone-based assistance

📁

This app hasDuplicate file uploads and lack of 'select all' option

🔍

This app hasInconsistent file organization and navigation

📥

This app hasSlow upload speeds, especially for large files

🔒

This app hasSecurity concerns with shared links exposing full account access

Top reviews

Most RecentHighest RatedLowest Rated

Help - latest version is broken 😞

Since the app update and iOS 18 photos are not uploading. Same problem as years ago. I know Apple changed the way photos works. But the Dropbox app is stuck at Scanning and never uploads anymore. Can this please be fixed.

matarua

a month ago

Response from developer

Hi Matarua. This doesn't sound expected, so we'd suggest to start with the tips you can find here to rule out most issues: https://help.dropbox.com/create-upload/camera-uploads-fix. Additionally, you can try uninstalling the app, reboot the phone, then re-installing our app to see if this helps. You can get in touch with our team if the issue persists, on social media through X at @DropboxSupport, Facebook at facebook.com/Dropbox, or on our official Community at https://www.dropboxforum.com. Thanks!

Storing data I could not see in the app

I was checking the utilisation of storage on the iPhone and noticed that the app was reported to be using more than 4.6GB of storage yet I had nothing in the app folders. The only way to free up the storage and to remove this unknown data was to delete the app.

Since posting the above I have received guidance from Dropbox on how to clear the cache. I am not able to verify due to having removed and reinstalling the app to clear the storage used by the app. I have therefore added one star to the original rating while still having reservations regarding the reporting on storage utilisation which seemed a little excessive in relation to my past usage of the app.

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CustomerOffended

a month ago

Response from developer

Hi there. It sounds like you may have had offline files stored on your device, which you can learn more about here: https://help.dropbox.com/delete-restore/mobile-delete-files. You can open the Dropbox mobile application on your iPhone, tap the “Account” (person) tab --» gear icon in the upper-left corner of the screen then: - Scroll to the bottom of the screen - Select “Clear Cache” under "Privacy" If the issue persists, or for anything else, please can get in touch with our team on social media on X at @DropboxSupport, Facebook at facebook.com/Dropbox, or on our official Community at https://www.dropboxforum.com. Thanks!

The absolute worst

$360 a year is outrageous. What’s worse is trying to cancel your subscription. Try to figure it out? It’s madness

Batstone1

2 months ago

Response from developer

Hey there, if you need to cancel your subscription have a look here https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile for the steps. For further assistance, please reach out to our teams on X at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/. Cheers!

Frustrating app and web page to use via iPhone

I was forced to use drop box to view shared photos from a recent event. Apparently my free drop box is full so I tried to view the web version and download relevant photos into my Dropbox but this didn’t seem to work? Viewing via the web page is tedious, it always seems to go back to the start instead of scrolling to the next photo. Not for me.

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ekim64

2 months ago

Response from developer

Hey there, sorry to hear about that. We encourage you to reach out to our teams on X at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/ so you can tell us more about this, and allow us to help. Thanks!

Download

What a mission to download all my files and photos from drop box, took me over 4 days and had to do bits at a time. Otherwise it’ll crash and had to start again. Started with my mobile, and thought oh be easier on my desktop, but just the same on there.
And it wouldn’t tell you if it worked or not till the download % was almost finish lol
Found a better app that lets you do freely what you need to do. And I’m talking down to less than 16 photos at a time

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Tetaniwha

3 months ago

Response from developer

Hi there. You can download folders that contain up to 10,000 files, or that are no larger than 250 GB, via the web interface. If you need to download more than this, the best way to do so is by syncing the files to your computer using the Dropbox desktop application. In case of any further trouble getting your files downloaded, please get in touch with our team on social media on X at @DropboxSupport, Facebook at facebook.com/Dropbox, or on our official Community at https://www.dropboxforum.com. Thanks!

Small business

I bought a package that allows me to use the artists embroidery templates for life, and I just figured out how that works. Haha I’ve been trying to put the ones I bought from google on here but I didn’t realize that the artist wouldn’t allow that bc they don’t want their images resold which i understand. I hope nobody does that to them. I’m not tech savvy but I was able to figure out how this worked which is a big deal. I hope my subscribers was worth the time, bc my printer won’t work so I’ve been having to use the library to print things. This has been invaluable to that process. Even if I find a printer to use for free it should easily work. It’s made the whole work process easier. Which is invaluable to me. If I can use it that makes it easy so if you want help with files, I recommend Dropbox.

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lizardking2626

4 months ago

Vastly inferior to competitors

Dropbox is vastly inferior to competitors. Attempting to download your files is a massive headache for anything bigger than a megabyte or two. On a very stable 500Mbs connection I routinely have to start all over again 3-4 times or more to complete large, but not ungainly downloads. I’ve never had to do this with Google’s cloud storage on the exact same connection. This unstable download behavior happens on both the iOS app and the web browser version. The web version is slightly more stable (2-3 restarts), but only if it is the front, active window and you can’t use the computer until the download Background downloads routinely fail. Service is garbage. Only reason I use it at all is a client who shares files otherwise I’d close my account and delete the app. Google Drive is a far better service and gives you more storage. Get rid of Dropbox. It’s junk.
Update - Dropbox responded with “Delete the app, restart your iOS device, redownload the app…” Um, did you not read the review? The unstable behavior happens on the app AND the laptop web browser so let me repeat - DROPBOX IS JUNK. The staff obviously don’t even know what they are doing. Google Drive is sooo much better. Get Google Drive instead.

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KoowanPStark

5 months ago

Response from developer

Hey there, we encourage you to reach out to our teams on X at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/ where you can provide some additional details, and allow us to check on this with you. Thanks!

Update: Playback scrub issue fixed

Currently dropbox has playback issues on my iPhone 15 Pro Max. I’ve updated to the latest version of dropbox and still have the issue. When listening to an audio file I’m not able to scrub through the audio with the playback bar to select different parts of the song without it repeatedly freezing up. Not an issue on my other devices but has been an issue on the iPhone for a couple months now across a few versions and it’s getting very annoying! I use this to review mixes for clients, and have for years now, usually without much issue. Besides that I’d also love if playback of a file could continue on iPhone while you browse through other folders the way you can do on iPad. Bonus feature would be allowing me to create playlists of audio files so I can listen to songs in sequence that are supposed to play back one to another. Love Dropbox but really would like this bug addressed. Would put the app up to four stars for me. The other bonus items being implemented would make it a five star app for me. Thanks!

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MattyJFace

5 months ago

Response from developer

Hey there, sorry to hear that. Try uninstalling our app, restarting your device, and installing again from the App Store. If you continue to experience the issue, we encourage you to reach out to our teams on X at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/ for further assistance. Thanks!

Long-time customers leaving in droves

Dropbox was offering free 5GB accounts when I joined (pre-2020). And over the years, through various friend referrals and promotions, I worked my way up to 7.5GB. Not a huge amount of storage, but I had a need, and Dropbox filled it. This summer, out of nowhere and without notice, they permanently reduced my storage quota to 2.5GB and started spamming me about ways for me to bump up to a TB or two for like $30/month. So long, Dropbox.

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Engineary 007

5 months ago

Response from developer

Hey there, we appreciate your review. Referral space that you've earned is not removed from your account, and will remain for as long as your account is active. If your space was recently reduced, it is likely due to a limited-time promotional space that expired. Have a look at your account’s earned space history, with the steps shown here https://help.dropbox.com/storage-space/earned-space. For further help or questions, reach us on social media on X at @DropboxSupport, Facebook at facebook.com/Dropbox, or on our Official Online Community https://www.dropboxforum.com. Thanks!

Everything together anywhere!

Dropbox is a lifesaver. I can find any document from anywhere in the world and I can access from any device or even a library computer. All my travel documents, passports and receipts are at hand at the touch of a fingertip. I have saved so much money by being able to bring up a receipt for a warranty or faulty goods long after the paper copies have faded. A quick photo, save to Dropbox and throw away the paper. A great filing system. Dropbox transfer is amazing for sharing huge documents, particularly when transitioning to online collaboration during COVID.

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SueTribeca