Leave a Review ForeFlight Mobile EFB
ForeFlight customer service
Great app terrible customer service. Bought app had one question. Was charged $5 and they sent links with no resolution. Asked for phone call. They were charging $39. After pressing agreed to wave fee then said phone service wasn’t available. Ridiculous. Guess I’ll figure it out on my own. Don’t count on foreflight. I shifted from Garmin pilot to get a better app. Garmin’s customer service is outstanding. They should merge. Great app and great customer service is a dream. Oh well!!
Update- I was scammed by someone other than ForeFlight. Thought I was dealing with FF. Since have been contacted and all is good. They say they never charge for help. My fault. Love the app. Much better than GP.Show lesspat fdw
Developer Response
Pat fdw, ForeFlight does not charge for support, so whomever you were dealing with was not ForeFlight. Please email us directly at team@foreflight.com and we'll be happy to answer your questions. We hope to hear from you soon, and to win back your trust. -Josh ForeFlight Pilot Support TeamGreat Customer Sevice,
ForeFlight Customer Service has been outstanding! Through presentations, documentation, and direct technical support, it is the best I’ve experienced in Aviation.
The product itself is fantastic; VFR, IFR, and for specialized applications such as pipeline patrol and aerial mapping, it provides the best source of preflight planning and enroute monitoring possible. It even provides the tools that allow you to post-flight your performance as well as your aircraft’s performance, which will fine-tune your skillset and help you get the most from your airplane.Show lessPatrol Pilot
Excellent software, excellent support
Learning to fly isn’t cheap, so for the first couple of years I passed on the added cost of a ForeFlight annual subscription. Seeing so many fellow pilots using it and raving about it changed my mind, and I’m glad I did. Extremely well-designed software that streamlines every aspect of flight planning and navigation. Customer service is excellent also ... Chris helped me realize that a powerful feature (glass cockpit instruments) was available with my basic subscription. Now I’m seriously considering upgrading to get even more incredible features. Give it a try... you won’t regret it.Show lessGDB-2020
Phenomenal app, superb - no, INSANE!! - Customer Support
Yesterday at 0915 hours I had a question about how to get something done within Foreflight since a fuel calculation did not seem to be working. AT 0919 HOURS I received a written e-mail response that fixed and correctly and completely addressed my issue (it was my own mistake all along).
This is THE example of an app that I use to highlight how an app should be built. TREMENDOUS thought on user interface and what the pilot/customer wants and needs, when, how, etc. Absolutely simply and perfectly superb app that keeps having more and more useful functionality added to it all the time. Dollar for dollar, this vies for the honor of, “best money spent on my aviation needs” award. And believe every single tiny thing you may have EVER heard about their customer service. You have never been exposed to any app software support that will even come close to this group.
Pilots writing software for pilots. I am a lifelong customer and fan. Way to go, ForeFlight. You just continue to hit these right out of the park time and time and time again!Show lessEkanal
Amazing support!
After two flawless years of use, I did develop a technical problem with ForeFlight. I sent an email to support and within minutes I had a personal response (on a Friday evening!!!). After a couple of exchanges, the issue was better, but not solved. To my utter surprise, I received a call from Albert who added the final touch to solve the problem (which was predominantly a user error). I can not recall when I last received such support from a tech company. That commitment tells you all you need to know.Show lessRRB1000
Poor Customer value attitude and service
As a flight academy owner, I have been an advocate for ForeFlight to my customers and and a user myself for over a decade. However recently I have been getting complaints from my clients regarding poor customer service. Most share a commonality of brush offs from the help desk and none returned requests for help or service. Personally, I recently lost a feature I was using due to my own fault of accidentally hitting the hide option tab. When I reached out to the help desk I was told the only way I could get back “hidden options” was to upgrade my subscription to the next higher level. When I questioned the sensibility of having to upgrade to get something I already had in my normal package back, the communication from ForeFlight went off radar!!! My rating would be lower, but in fairness I felt like I owed them a couple of stars for the good service I had up until this recent issue.Show lessLt. Gilly
Great App, even better support
As an official “Old Guy” who started flying in airplanes without an electrical system and no radios and who never touched an iPad until last year, I’m a believer. The iPad with ForeFlight has completely replaced my chart case and while I’m still learning the finer points of updating databases and using the iPad it’s great. The support at ForeFlight is fantastic, quick, and the folks there have been very helpful explaining how to make the technology work for me. I highly recommend ForeFlight to anyone who hasn’t tried it, and if you get stuck, they’re support folks will get you out of the ditch and back flying the same day.
Bonanza A-36 / MikeShow lessBonanza Mike
Outstanding Pilot Flight Planning, Inflight Safety EFB
Foreflight is the leader in this Pilot Comprehensive Flight Tool (EFB). The tool is data rich providing my commercial pilot and flight teaching operations an exceptionally safer and multiple times more helpful inflight. Your entire IFR certified flight deck could fail and this tool could navigate you to safety. I just got off the very responsive help Team to fix errors that I migrated over the past six years in my Aircraft lists and logbook entries that Joey got me through. As pilots our logbook integrity is the gold that represents our years of flying. It’s our portfolio that the FAA, employers, insurance companies and we take very seriously. The risk of data loss or inaccuracy is of utmost importance and Foreflight backs up and keeps consecutive instances of your data as a fail safe recovery. Thank you.Show lessWingsofCarolinaPilot
SOME APPS SHOULD HAVE 6 STARS!
As a private pilot since 1977, I have gone from paper charts and ruler to GPS and now to ForeFlight— the modern era of navigation and pilot assistance!!!!!! I encountered an unusual computer glitch in a background feature and the response by ForeFlight — especially Albert and Joey — has been nothing short of spectacular, complete, and prompt. I fly with iPhone and iPad both loaded with current routing as well as backup batteries and paper maps (which I haven’t needed to use) ..... and, of course USB cables plugged into accessory (lighter) plug on panel. Equipped? You bet — especially because of ForeFlight — a must for EVERY pilot, from new students to gray hairs!Show lessfixpain
More Devices
I have 4 iPhones and and 3 IPads. I would love it to have on all devices but only use two at a time. The issue with the iPad iPhones and the app is battery life and recharge time. My airplane is supposed to have a cigar lighter so maybe I can find it and plug in. But last flight everything went dead at the moment when I needed the most. Fell back to Preflight planning and back up charts.
I can see the tremendous potential of the app just found it disappointing that I cannot put it on all my devices without having to pay for more devices. And since Apple account is not normally shared and most people can’t use more than two devices at a time there is absolutely no reason to restrict the number of devices to install the app on. Actually created a potential hazard that was not necessary.Show lesstio jhon
