Leave a Review True Potential
App doesn’t work half the time
App hangs on log in at least 50% of the time.. nothing to do with network connectivity either as all other apps work, and the internet is very stable. Very slow app at the best of times, hard to navigate and needlessly complicated navigation wise. Take note from others like MoneyFarmAlistair Snowie
Basic problems, dislike using it. Latest version.
I tried changing a part of my personal details but every time it crashes upon entering the security question response. This is one step further than before where it crashed when changing the field content.
App generally has the feel that it will crash at any moment. Not encouraging and makes me put of using it. I’m getting to hate using it.Show less_H_A_L_
Reporting a bug
I’ve used the app for several years and found it invaluable. However, the recent update has a bug in it. When I try to see the Fees tab in my pension the app shuts down. Other tabs in my pension work fine. I even tried the Fees tab in my ISA and that’s fine so it’s limited to my pension for some reason.Show lessBenny T6.1
Still No landscape view for iPad
Another update and still stuck with portrait view on iPad. I am tired of looking at the app sideways. What can be so difficult? Many years ago the app supported landscape view now not. All going backwards. Sad.
UPDATE
All these App updates and still no landscape view for iPad.. I have deleted it now. I give up. 🥲🥲🥲🥲🥲Show lessMick pescador
Developer Response
Hi Mick, We've noted the problem and are releasing a fix in the next update. Sorry for the inconvenience.Works well
Work well but could do with it working in landscape also for my iPad.CADextras
Amazing app
This app has changed my life!! Everything re. my finances is now all crystal clear and working towards my goals - customer service of the firm is off the scale!!Shark323323
New update - yet more bugs.
This is really useful - when it works. But it is so bug laden that far too often a new update is sent through, and the performance is wrecked. Yet again a new update released in October 22 - and the app fails. TP must be using the worst app developers in the world!ImmortalScientist
Developer Response
Sorry for the trouble you have experienced with our app and thank you for providing feedback. If you could please update to our latest release. If you would like to discuss this further please email us at CustomerCare@tpllp.com, or give us a call on 0191 500 9164 and we’ll be happy to helpPortrait Only View? Visually Impaired & Not ‘Appy’
Began using this app in earnest just over a month ago. I cannot deal with apps which force the user into portrait (mobile) only view!
I’ve read reviews from back in May regarding this, it’s now August and still no landscape update!!??
For those with vision impairment this is a tragedy.
For the sake of those who need to see things on a bigger (tablet) screen, please consider rectifying this issue as I’m sure you don’t want to be known as a developer who doesn’t consider disability?Show lessMeta is not Better
Works great
Easy to use and quick to view investments.HayesE188
Way too many bugs
The old app, whilst a little clunky, was easy to navigate and worked well. The new app is useless as it won’t even allow the Touch ID to login. I managed one brief look around when I managed to login yesterday and the layout is terrible , I would give it zero stars for customer experience and design. It’s full of advertising for other products and does not show me the pertinent information that I use the app for on the first screen.Show lessnickname here..:.:
Developer Response
Hi nickname here, Thank you for taking the time to provide feedback, we are sorry to hear you are having issues using Touch ID. We would be grateful if you could contact one of our friendly support agents on Tel: 0191 500 9164, or email us at CustomerCare@tpllp.com to discuss your issues further.
