Leave a Review True Potential
Simple, efficient and quick.
Best I’ve seen and used. Easy to view balances and gains/losses, also easy to add ad hoc top ups. All documents easily visible and like the secure messages.bigbooot88
App not working properly
Iv been logging on to this site using fingerprint print for quite some time now , certainly a year or two , this is now impossible, as the app will not prompt me to use my fingerprint, Iv entered using my passwords and set up fingerprint access but it tells me I’m successful then when I try to log on yet again no prompt. Iv reported it but still no success . Very very disappointing.
Francis MckeownShow lessBudgie1961
Developer Response
Hi Francis, I am sorry to hear you are having issue using touch ID. If you haven't tried already, please go to settings>Login>Biometrics and re enter your passphrase credentials and click confirm and then restart the app. If you are still having issues, please can you confirm the following and email mobiledev@tpllp.com and I will be happy to look into your issue. IOS Version: Model: Kind Regards Luke True Potential Mobile Development TeamHas update been tested before release
Until updated recently, was quite pleased with it, but since last weeks update it is unbelievably poor. Shows incorrect info, keeps crashing and can’t select dates. What have you done, it’s supposed to be award winning??????Holiday1999
Developer Response
Hi Holiday1999. Thank you for taking the time to provide feedback. We are in the process of releasing a patch for date issue you have raised and I will let you know when this is live. If you could drop me send me an email to mobiledev@tpllp.com with the following information I will be happy to look into your issue: Access Id: What screen did you have in front of you when the app crashed: Device Model: IOS Version: Details on the sections which are showing incorrect. Kind Regards Luke True Potential Mobile Development TeamVersion 3 is a disaster
I have been using the app for the last 9 months and the functionality has been okay but the latest version 3 is a disaster. Logging in is more difficult and very temperamental with none of my information transferred from previous version. The new information display is bland and does not integrate well with the iPhone or iPad. The date range function does not work and once you get onto the screen to change the date range, you can’t get back to the main menu. The graphical information is much worse than the previous version and the ‘TopUp’ button stays on even when you are not on the input screen. This is a very shoddy update. Please roll it back ASAP.Show lessAlistairGSmith
Developer Response
Hi AlistairGSmith, Thank you for taking the time to provide feedback. We are looking into the issues you have raised. If you have a moment, I would be grateful if you could you drop me an email to mobiledev@tpllp.com with the following information and I will be in touch: Access Id: Device Models: What page you were on when clicking on the date range and is this on both iPhone and iPad. Kind Regards Luke TP Mobile Development TeamVery useful app
I have used the ImpulseSave feature many times and never had any bother with it. I’m always able to login using my details and fingerprint recognition and check values. If I do ever have questions the video chat facility and support at head office is always top notch.Richard E B Brown
Debit MasterCard
Great company and great app, however as an improvement, would like to see you able to accept Debit MasterCard otherwise the impulse save option is pointless for me.Stevo Kerr
Impulse save
I find it really difficult to make an impulse save smoothly. Something always needs doing again eg this time my bank card has been renewed, I have put my new card details in but it’s not accepting them. I originally wanted to save each month for my 4 now ,5 soon to be 6 grandchildren but it takes forever especially if you need to do multiple savingsShow lessLynn Grundy
Developer Response
Hi Lynn, we apologise for the issues you've experienced. We'll look into the problems surrounding impulseSave and address them as soon as possible. Thank you for your feedback. True Potential Mobile Team.Easy to use
Couldn’t be easier to use. Very practical app to view my investments.Jug13
It’s kind of ok
The app is very useful to take a quick look at things. But there are annoying things like the date range doesn’t change and the screen freezes or you get kicked out. I also think that you need to get someone with User Experience (ux) expertise to look at the layout as it is poor.peeblesrunner
Developer Response
Hi peeblesrunner, thanks for your feedback! We will look at these issues and take the rest of the details on-board as we move forward. True Potential Mobile TeamMartin Hillman
Fantastic service with all questions answered to my understanding!
Would recommend Mark Davis to any one with questions to do with pension investors tax !
Comes to see me once a year at my home at our time !
Thank you Mark !Blagger 7&9
