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Customer service and returns
I have ordered an Montech Air 903 Max pc case but I received a wrong case. I under stand that these mistakes happen but once I returned it and was told that I would be receiving my correct case within two days. I contacted Newegg customer support in a weekend and I was told that they don’t process stuff on weekends which I understand. When I contacted another customer service person on Monday I was told that it takes time to process and that I will get information within two days. After 3 days I contacted customer service and was told that my replacement was actually put in as a refund and I would not be receiving a Pc case. It has been 2 weeks since my other parts arrived and I have been holding onto the words of these customer support people for about a week. I love the app but the customer support does a horrible job of getting you correct information about your returns.Show lessXiferGod
Easy Installation and Use.
The new egg app was easy to find, easy to install, and easy to use. I had zero problems with the app! Newegg app works better than most of the apps that I use on my iPhone! Within two minutes of installing it, I had my order completed, and my product was being prepared to ship out. Newegg even allowed me to buy a product that the manufacturer was no longer selling! It was quite disconcerting earlier this week when I purchased a dash cam and the OBD power cable was no longer available from Vantrue. Fortunately, Newegg knew which reseller had one in stock for me! That’s a big plus for using Newegg for your electronic purchases! Thank you Newegg!Show lessJdrasberry
Bad communication
very bad communication with a person, ordered a laptop, forgot to indicate the apartment, it turned out to be a whole problem, it’s impossible to talk to the courier !!!! delivery can come a day earlier, but no one will ask you if it’s convenient for you or not !! you are wonderful goods and prices, but a very unfinished application!!! is it really difficult to call and clarify the apartment number? what is difficult? or write about the delivery time? or why I can’t add information on the order? a lot of questions !!!Show lessvahejan0000