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Missing Orders and Items in Order History
Overall the app is fine. However, I have items and orders not showing up in the overall history! That’s very disconcerting because anyone with the same pieces can lie and say theirs are stolen but then when I try to show my proof of an APMEX purchase of the same items too they aren’t appearing quickly! Is there a timeframe cutoff for order history? There shouldn’t be ESPECIALLY with these types of items when proof of purchase is so important for authentication and possible resale/trading. Otherwise adequate app, good service in general, great products.Show lessChristopher "CJ" Herring
Developer Response
Hi, Thank you for the kind words and we apologize for the inconvenience. There is no timeframe cutoff. We would like to look into this further to ensure you have a good experience. Please contact us at service@apmex.com, and we will do our best to make sure you can access your purchase history. Thanks, APMEXNice app
This app nicely flows from page to page, rarely having problems. It’s easy to find products never skipping a beat but if it does help is seconds away! In addition, it’s fast, informative, easy to navigate, and requires little knowledge and expertise to find what you are looking for. In conclusion, I highly recommend this app and will be using it for many years to come!! Thank you APMEX!Show lessrichie1&done
Good app
I really like the APMEX app. I order everything in the app it’s easy and fast plus it catalogs all my perches. It also has easy tracking email updates, and if you follow the twitters account you can see new products that come out but back to the my personal favorite thing is the price alerts you can set I only have one set for sliver right now but it’s incredibly useful. 10/10Show lessbigcat40000
Great app with one problem
I love this app. The search tool works great the management tool works flawlessly there’s only one problem that keeps popping up for me. The fact that it’s so easy to find awesome silver and gold pieces on here, it’s caused a lapse in self control a few times and the need to purchase a bigger safe. It’s more of a personal problem I know but there really should be a disclaimer. Like “ this app will cause compulsive buying” or “ danger of love at first site with every search”. Just a suggestionShow less88763456
Great
The APMEX app is very easy to use and find exactly what you are looking for. They also have great options to favorite the piece of metal and get alerts when available. I have enjoyed the shipping options the offer, it allows a piece of mind that I am able to chose how will be getting me my purchasegBoii93
Wonderful
I use APMEX for pretty much all my coin/precocious metals purchases! They are always up to date with current prices according to the market, and usually very fair pricing for resell! I would 100% recommend! Everything thing I’ve received is exactly as described in the pictures! Thanks APMEX for helping me stack my collection!Show lessJakeNelson18
Cheat you out of your money
Ordered a silver coin along with other items. Upon arrival, silver coin box had no coin in it. Contacted customer service and was told to file a police report and tried to put the blame on shipping and the courier (USPS). There were no evidence of tampering during shipping and when they sent me a video of packaging, did not even show evidence that there was a coin in the box to begin with. Contacting customer service and claims is like pulling teeth. They blame someone else when they clearly cannot prove that item was present prior to packaging item. What do they want me to do, file a police report on them? Very terrible company. Buy elsewhere or direct from the US mint.Show lessProfessor Mike B
Worst customer service I have ever dealt with!
I really only use APMEX when something I’m looking for is unavailable on other apps. So I can deal with the fact that they are WAY over priced. However, I will no longer buy from this company, due to the joke that is their customer service team.
Every time they screw something up or have a delay in shipment, they want to charge you for their mistakes. I didn’t want to wait 3 weeks for a coin that was stated to come in just a few days later at purchase. Asked them to send the other pieces before hand, they wanted to charge me extra. Asked to exchange the delayed coin for another one, 3 dollars more expense, they refused. Then I said I was in the middle of a move, to please send package to mail box, waving the signature. I only had the mail box until the end of the month. What do they do? You guessed it, required a signature, I wasn’t there, now I’m chasing the package around. I reached out to customer service about it. They said they can recall it but they would have to charge me a 20 dollar fee. All because they messed up again. WHAT A JOKEShow lessnickname82086
APMEX
I have been a customer of APMEX for many years and 30 orders. This is the only coin dealer I deal with on gold coins. Very professional and willing to work out any problem in a reasonable manner.
Today I received a 1861 gold twenty dollar coin and it was just as they described. I was very pleased and give them the highest rating. Always will I deal with APMEX on my gold. Thanks APMEX.
Hugh HallShow lessGinsanger
Great Way To Buy Silver
I have had a great experience with APMEX. The selection is great! Also like the limited mint coins that they have. Coins look super good when I receive them. I also love being able to tack every step on the order status in shipping. This gives me confidence on my purchase! Great company to buy from!Show lessRichardMobley
