Check deposit camera
Months ago for the 1st time I submitted a picture during a mobile check deposit. The photo was accepted and deposit added to my account. Then 2 weeks later the money was subtracted without any notice. I saw the debit and called accounting. They said the picture was partially blurry and they couldn’t read a section of the picture. Then why was it accepted? I have an account at other banks and their mobile app will reject the photo right away and tell you to re submit a new pic. This only happened once, but there is a way to improve your service. Both in the way the algorithm reads vital info of the check virtually so it would prevent the check from being submitted before it has this info and policy wise, a member of the staff should always reach out to a member by phone email or at least text before reversing the transaction, so no one is inconvenienced in this manner. It only happened once after 100’s of deposits, but it was a negative experience that should be fixed. When I kindly reported this to a staff member, I was rudely told that things your policy and that you all don’t do personalized banking. Whatever that meant. My two cents…
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