Used to be really good, now I feel ripped off
For some reason from one day to the next my app went really slow and got rid of the scroll option for songs and I can’t change from guitar to piano anymore, only lead and chords. I don’t like this anymore. Definitely cancelling my subscription if this stays.
Hitting scroll and following the rhythm of the page was how I learnt songs on the fly, now it makes it clunky and hard to use.
Used to be able to even use this app for gigs where people ask for a song and I could just bring it up and play it. Now it’s all weird and I have to scroll manually or try follow the other clunky options. Please change it back!
Hitting scroll and following the rhythm of the page was how I learnt songs on the fly, now it makes it clunky and hard to use.
Used to be able to even use this app for gigs where people ask for a song and I could just bring it up and play it. Now it’s all weird and I have to scroll manually or try follow the other clunky options. Please change it back!
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Response from developer
Hello, We would like to ask you to contact our support team and describe the nature of the problem in more detail. support@ultimate-guitar.com
12 Year Pro Member
I’ve been paying for pro for 12 years. It’s how I learned guitar, and the app is a staple item for every gig and every time I pick up my guitar. So many changes lately and the most recent one is a major flop for me. I edit tabs and save them as custom ones for myself frequently, and add them to a playlist. Inside that playlist, it used to let me edit the tab I have in that playlist (so long as it was a custom tab that I had already edited) and now that doesn’t work. I used to could add a tab to the playlist while I was looking at the list of songs in the playlist, now that doesn’t work. It shows the feature, lets me select the song, but the song isn’t added. It’s actually a hit or miss whether it is added at all. Biggest complaint is the transpositions do not stick. Every single time I open the same tab, it doesn’t save my transposition. Used to not be that way. I could put an edited custom tab in my playlist, transpose it to a chord set I wanted to play in, and go back to that tab in the playlist at a later date and all of my changes would still be there the way I had them set. Not anymore. I have to redo everything again. What’s the point of these features if they don’t function? My subscription just renewed at the beginning of September. If no fix by the end of the month, I’m out. I’ll figure something else out. Not paying this much per year for something that doesn’t work.
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Response from developer
Hello, ThompyThomp10! Sorry, it's a bug, we're already working on a solution, please keep the app updated.
Update ruins the app
I use this app for all my gigging/shows as it used to be my go to and perfect for my every need. I’m a subscriber to their premium option as it was perfect (even if it does cost almost £60)! However, this new update has made the user interface incredibly uncomfortable to use. The options for changing key and simplifying has been hidden behind multiple option screens which is annoying to have to deal with during sets. I’m also experiencing issues where I click on a chord to check it’s tab spacing and it loads up a completely different (wrong) chord with the correct chords name. This is an issue with almost every chord being loaded up wrong. The user interface absolutely needs to be reverted back to how it was a few weeks ago as I cannot continue my job with this current variation!! I don’t have any other option as all my different set lists are already loaded onto playlists on this app. Incredibly frustrating. Incredibly disappointing.
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Response from developer
Hello, Benny H dude! We apologize for any issue you might be having! Could you send details of your current app version, your device and a screen recording of these issues to our customer support at support@ultimate-guitar.com?
Frustrating
I love this app, still work on my old computer but doesn't work on my new Mac. I hope this situation will soon be fixed.
Necessary Evil
I’m a guitar teacher and subscribe to UG because the Official tabs are timesaving resources for my students. I’ve been using UG on and off throughout my 20-year guitar career to learn material for covers or teaching when necessary. Throughout that time and many iterations of the site and service, I’ve always been surprised by the hostility UG shows toward its users with its experience and interface design. From mobile web views that don’t function without a native app, to an unskippable, 20-question onboarding survey at first launch that is a glorified sales pitch, the experience of using UG almost always makes me feel outright hostility from the people behind it. I’m always relieved to quit the app or close the website as soon as I have the tab I need. I’m a web native and a highly technical user; it’s not like I’m confused by how to navigate apps and websites. I understand and respect the need for a subscription model and sales funnel, and I know paywalls play a role in that. But UG’s isn’t always clear to navigate, and sometimes the tab displays are close to unusable even when I’m logged in to my subscribed account. UG could be truly great if the company behind it tore it down to the essentials and did some research on their market and UX in general. You can be profitable without making your platform practically unusable.
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Response from developer
Hello, Colin Morris! We are sorry that the survey was annoying for you. Thank you for sharing - we value your suggestion and will try our best to improve ourselves!
Doesnt work on my Mac
I have been an Ultimate subscriber for 2 years and have loved it up until this point. Have the app on my phone and Ipad but it wont recognize my account on mac. Keep trying to sign in as it prompts me but it doesnt go anywhere after the "sign in" screen. I click sign in through apple, again because I have a paid account and it wont go anywhere after that! Very annoying. Good service otherwise.
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Mixed feelings
I was very excited at first when I downloaded the app. There were no ads and it was free to use to look up how to play a song on guitar. Due to the type of music I listen to that isn’t extremely famous, this app was the only way I could learn how to play songs. But now with the recent update forcing me to pay to learn some of the songs, I am unable to learn many of the songs I love and want to learn.
I do not mind ads, bc I understand they need to make a profit and afford all the amazing features this app offers, but I feel charging a monthly fee of $10 or annual fee of $40 is a bit too much. I fully agree with the idea that a business should be able to make money off of their product, but I think making the part of the app that has caused thousands of people to download the app is to be able to learn a song they want/need to learn quickly and easily, which this app has always provided until recently, when it now forces them to pay for this ability.
When I first started playing guitar, this was the first app I downloaded, and I have stuck with it for years. I am a self taught intermediate level guitar player, and this app is the main reason I am where I am today. I am really grateful for what the app has done in the past, but I am sad about where it is now, forcing me to pay to learn songs. I sincerely hope things improve, because there has never been a better app for beginner guitar players than this app.
I do not mind ads, bc I understand they need to make a profit and afford all the amazing features this app offers, but I feel charging a monthly fee of $10 or annual fee of $40 is a bit too much. I fully agree with the idea that a business should be able to make money off of their product, but I think making the part of the app that has caused thousands of people to download the app is to be able to learn a song they want/need to learn quickly and easily, which this app has always provided until recently, when it now forces them to pay for this ability.
When I first started playing guitar, this was the first app I downloaded, and I have stuck with it for years. I am a self taught intermediate level guitar player, and this app is the main reason I am where I am today. I am really grateful for what the app has done in the past, but I am sad about where it is now, forcing me to pay to learn songs. I sincerely hope things improve, because there has never been a better app for beginner guitar players than this app.
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Response from developer
Hello! We know these can be extremely annoying, and we hate it as well. Unfortunately, we cannot make the app completely free. It takes a lot of people & their hard work to keep developing UG. Even without a purchase or a trial, you can use over 1.4+ million tabs and chords. You just need to look for CRD, TAB, BASS, UKE and DRUM tabs, they are free. To access interactive tabs and some of the tools you need a pro membership
It’s gone from good to bad.
I used to love ultimate guitar. It was a great app that showed me basic chord structures for songs that I may not have known off the top of my head. I was always glad to open it up and quickly find chords to continue my inspiration of playing songs daily. Now though, it’s just terrible in my opinion. Every time the app updates, I will open it and it’s as if I’ve never used it before and makes me go through all the prompts of what I like and how I like to play and everything. It’s way too much. I just want to be in the inspiration of the moment and find chords to a song and play the song, but now I’m taking 15 minutes to tell ultimate guitar what they have known about my account for the past 8 to 10 years. In addition to this, it seems like the app just runs incredibly slow. I type in the song name or artist and the app takes about 30 seconds to a minute to find what I am looking for. It takes the fun out of my guitar and music playing and makes me not want to play music or songs at all. I want to say, I have always been fine with ultimate guitar using adds and promotions to make money. You are a business and your main goal should be profit based on your business idea. But, in the recent years I’m not sure what has changed, because to me it seems like everyone who is working at ultimate guitar has given up. The quality of the product is unfortunately not what it used to be.
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Response from developer
Hello, Please contact our support team as soon as possible, it looks like you’ve created several accounts: support@ultimate-guitar.com
What a terrible experience
This could have been something I would have paid for. To be clear I already subscribe to similar services and this looked great. However on installing the app it was quickly apparent that it was impossible to actually try out the app without making a commitment to the paid subscription. There were so many pop up prompts for money that it was completely impossible to get to the stage of trying out the app.
Im staying with Musora for all my instruments at the moment and although the systems emphasise different things, the Musora app is beautifully crafted and doesn’t bully you into paying until you are actually ready. Obviously this app was created and published by people who don’t actually use their own products. If they did they would understand how much this approach kills enthusiasm for a service.
Im staying with Musora for all my instruments at the moment and although the systems emphasise different things, the Musora app is beautifully crafted and doesn’t bully you into paying until you are actually ready. Obviously this app was created and published by people who don’t actually use their own products. If they did they would understand how much this approach kills enthusiasm for a service.
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Unusable on Mac
I know this app was designed for iPad, but the developer had to choose to also make it available on the Mac. And it appears they enabled that option without ever trying to use it on Mac, because the first-run experience is fully broken. Granted, that initial bunch of questions is bad on any platform. It should let me skip that and sign in right away if I want. But that criticsm doesn't apply to the Mac app, because it's fully broken. It should be taken off the Mac App store completely until it actually works.
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