FREENOW User Reviews

FREENOW - Taxi and more

Intelligent Apps GmbH

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Reviews Summary

Positive highlights

🚕

This app hasConvenient taxi-hailing service

🕰️

This app hasAble to schedule rides in advance

🤝

This app hasFriendly and professional drivers

🗺️

This app hasLive tracking of driver location

💳

This app hasAbility to pay through the app

Negative highlights

❌

This app hasUnreliable service, with drivers often cancelling or not showing up

💰

This app hasMisleading pricing, with final charges much higher than estimated

🚫

This app hasLack of transparency around additional fees and charges

🤖

This app hasTechnical issues with the app, such as GPS not working properly

🚨

This app hasPotential for driver scams and overcharging

Top reviews

Most RecentHighest RatedLowest Rated

Wrong people!!!!!

This driver picked up the wrong driver. It was a prepaid ride and he took the others on my dime. Not impressed.

Bad trip 12

2 months ago

Response from developer

Hi Bad, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Rip-off Royalle

Nothing is free, even a FREENOW vehicle when you want one. My Experience; It shows wait times as short yet I’ve had to cancel a ride and find an alternative means of transportation. They advertise rates for their services and you might as well open your wallet because you can be charged over two times the rate shown for a fare and their policies allow this. We were charged €130.00 for a trip shown as €58.00 on this app.

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Rickard0502

2 months ago

Response from developer

Hi Rickard0502, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Dumbest account creation programming ever

How are we supposed to create an account with a cell number when in another country and using an eSIM?
Use "prefer to sign in using email" option?
ONLY FOR PEOPLE ALREADY WITH AN ACCOUNT
If you’re wondering why you’re not getting a lot of out of country users…this is your answer.

You’re welcome

dandsfo

2 months ago

Response from developer

Hi dandsfo, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Overcharged in Athens, Greece

You will be consistently overcharged when using this in Athens. Take a photo of the meter or ask for a receipt, because what the driver submits to FreeNow is almost always higher. FreeNow support will not help unless you have a photo or receipt, even for regulated fare routes such as from the Athens International airport.

Use Uber instead, they are much more helpful.

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SaroiPro40

3 months ago

Response from developer

Hi SaroiPro40, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Don’t rely on this company

I can’t begin to describe my dissatisfaction with the service I received during a recent booking in Vigo. I had pre-booked a taxi for 5:10am to take me to the train station, and unfortunately, no driver arrived nor did I receive any communication regarding the status of the booking. As a result, we were left with no option but to walk to the station in the rain for 30 minutes, which was incredibly inconvenient and unprofessional.

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Maxi and Linda

3 months ago

Response from developer

Hi Maxi, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Way too much push notifications

A very useful app, but way too many sales messages without a way to disable them

neal.chauhan

3 months ago

Response from developer

Hi neal.chauhan, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Cancelled last minute on us

We booked and confirmed a ride through this app 3-days in advance. We needed to get to Rome Termini train station (about 10km from our pickup point) to catch a train to Naples. 5mins after the arranged time we were informed that no driver could be found! The earliest ride offered would have been too late to catch our train. Luckily we had allowed plenty of time and were able to catch a bus, but no help from FreeNow.

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RJoyW

3 months ago

Response from developer

Hi, we're sorry for the negative experience. Please, reach our Help Centre: https://support.free-now.com/hc/it/requests/new We'll be glad to assist you. Thank you, your FREENOW Team

Do not try to use this app in Rome!!!

We tried to use the app over several days and at different times while in Rome and it kept telling us it was looking for a driver. When one was found, we waited and then the drivers cancelled. We even tried the feature to book ahead: after receiving a confirmation, and having paid, we got a message with the driver’s name and then he too cancelled. This is so unreliable and deceptive. This app is not worth wasting your time with or even downloading.

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StefSkip

3 months ago

Response from developer

Hi StefSkip, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Don’t use this app in Italy

Please don’t use this app in Italy. I was quoted 20 euro for a ride and charged 45 euro, and the charge doesn’t come until later so there’s no way to ask the driver about it. I’ve contacted the support team but I haven’t gotten a response. Just walk to the closest taxi stand and save yourself from this scam.

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Sammie9231

3 months ago

Response from developer

Hi Sammie9231, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Terrible mapping.

The GPS for current location is inaccurate and it is difficult to overwrite it. I had a bad experience because of this and was charged an extra fee. No option to appeal or report the problem.

TTrotter21

4 months ago

Response from developer

Hi there, I'm sorry to hear that you had an issue with the app that caused you to be charged an extra fee. Can you please get in touch at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can assist?