Unable to login
Worked fine until a few days ago. Now not accepting either fingerprint or UAE Pass login options. Just hangs…
Response from developer
Sorry for the inconvenience. In order to serve you better, please send your contact details along with the issue details to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon.
Updates
I like the app but every time you try to open it, it requires an update. The updates are too frequent!
Response from developer
Your point is noted. We strive to offer an app that is rich with user experience through optimizing the app size and updating it frequently. Your Happiness is Our Priority.
Daily water consumption
Some features like daily water consumption on app disappeared when my bill showed it spiked 500% without any logical reason. Good app, but hiding or losing features like daily consumption after showing a consumer a 500% spike in their bill in not a good idea.
Response from developer
Sorry for the inconvenience. In order to serve you better, please send your contact details along with the issue details to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon.
Stopped accepting international credit cards for payment
International cards no longer work with Apple Pay. 1 star until this is resolved.
Lacks basic functionality
Not possible to update personal or payment details on app.
Apple Pay not working on latest version
It’s a convenient app but since the new update the Apple Pay no longer works on it which makes the whole app useless.
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Doesn’t work
App doesn’t work. I tried several times to log in to check my water and electricity consumption as my bill is very high although consumption is reduced but I always get some error. Tried from several WiFi’s and 5G nothing works.
Stupid animations and login required all times
Like the title
Why does the app has to be dramatic ?
It stops my music when I open the app just because the developers wants to show off the skills of animation! Instead focus on making the app stable and more easy to use ! The app started freezing and had to force quit the app to reopen again ? Why ? Why waste time in making it dramatic ?
Why does the app has to be dramatic ?
It stops my music when I open the app just because the developers wants to show off the skills of animation! Instead focus on making the app stable and more easy to use ! The app started freezing and had to force quit the app to reopen again ? Why ? Why waste time in making it dramatic ?
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Credit card option
The application not working properly for international credit card
