Focal & Naim User Reviews

Naim Audio Ltd

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Works good for Focal Bathys

This app is a very good companion for the Focal Bathys wireless headphones. It has the Mimi thing in it which is also a good thing. The equalizer is weird, and can’t be set easily. If the Bathys is connected to more than one device, even to this device - the app won’t work with it. Happens to be that Sennheiser PXC and other ones they make wireless doesn’t have these issues. I would give this app a 3.75 ratings..

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SigFrued

a year ago

Response from developer

Thank you for your feedback on the Focal Naim app. We're always working to improve our products and services, and your feedback is invaluable in helping us do this. Please email our technical support team at support@naimaudio.com with the subject line 'APP REVIEW SUPPORT' if you have any future questions on the equalizer.

Most unreliable high end hi fi app

This app is really unreliable and almost guaranteed to fail when you want it most. I have 3 naim streamers and initially I thought one of them was malfunctioning because the internet radio couldn’t pick up channels other than local. Then the local kept disconnecting. Finally I tried all the other rooms then realised it’s across all the naim software that relies on the app. Try and get help with that and you’ll be lucky but the best thing I recommend is delete the app re install it and cross fingers - you might have to do that every three months it’s that unreliable

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Knoxie55

a year ago

Response from developer

We appreciate your feedback regarding our app. We're always working hard to make improvements to the usability of the app. We are aware that the vTuner servers had some issues over the Christmas break and apologies for the inconvenience caused. We investigated the problem and can confirm the service is now up and running again. However, it appears that there may be a larger technical issue in this case, and we would be happy to assist you in resolving it. Please reach out to our technical support team at support@naimaudio.com for assistance in resolving this. Please use the subject "APP REVIEW SUPPORT" in your email.

Garbage- Avoid.

If these Naim devices didn’t require this app to be useful it probably wouldn’t matter, but they do, and this app is terrible so all of the hard work that the engineers have done building the systems is wasted.

Karmoda

a year ago

Terrible

This app is hands down the most terrible I’ve ever had to use. I’ve had numerous connectivity problems when trying to configure my MuSo Qb2 in the past but today’s experience beat them all. I had to connect the MuSo to a new wifi network so had to reconfigure using the app. Whatever I tried, the app on my iPad could not find the MuSo. Eventually the app on my iPhone did. Once reconfigured i.e. connected to the new wifi, neither the app on my iPhone nor iPad could find the MuSo. I rebooted both devices. I reinstalled the app on both devices. Eventually, my iPad showed my MuSo. But when I clicked it to start configuring radio stations, the configuration screen briefly shows but then the network configuration immediately took over. And keeps doing so. No way to get to the MuSo’s actual app. My iPhone app still didn’t find the MuSo. I powered the MuSo off/on and eventually the app did see the MuSo. But when selecting it to configure radio stations, the same thing happens as with the iPad app: the wifi configuration immediately takes over. And so here I am, with an expensive hi-tech audio device that can only play stations that Naïm selected for me because the app doesn’t allow me to change those settings.

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MementoDude

a year ago

Response from developer

Hello, Thank you for your feedback on our app. Our software team are always working hard to make improvements to the usability of the app. In this case it does sound like a potential technical issue that we would like to help you resolve If you would like us to help you out with this, please email our technical support team at support@naimaudio.com with the subject line "APP SUPPORT".

Good as start, please add Siri Shortcuts

Allow us control headphones without having to start the app every time.

Roman N

a year ago

Doesn’t work

Attempting to use with Bathys. App says the headphones have been disconnected every few seconds even though they’re still connected to the phone and I’m unable to make any changes through the app because of this bug. Headphones connect to my phone fine and I’m able to listen to music through them. They sound ok but between the non-working app and terribly- uncomfortable headband I’ll probably move on to something else.

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HumanBeing33715

a year ago

Naim app - Can’t Get Home

Recently I find I can’t get to the Home Screen on the Naim app.

I can get to the Local Music screen and when I select the “<“ icon it’s back to a mostly blank screen.

I see the house icon in the upper left hand corner. But when I selected it I get a blank screen.

I can use the Star remote to see the main screen directly on the Star unit but I prefer using the app.

The only change I made recently is to a a Naim Mu-so 2 in another room. But the app worked fine when I installed the Mu-so.

I am seeing the same thing on both my iPhone 12 and new iPad Air apps. Both are running the latest Naim apps (iPhone was upgraded 3 week ago to ver 6.4.1).

Any advice would be greatly appreciated.

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Eatoutmoreoften

a year ago

Unable to connect to device

For some reason my app isn’t responding to my mu-so steaming device. I can’t power it on via the app and I am currently hooked up to same wifi on both devices. It still says unable to connect. But I can play music through my Bluetooth on the device. I’ve reset router and reset device and it will work one time and then the message returns the next time I connect device through app.

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beastmode138

a year ago

Keeps dropping device connection and almost impossible to re establish connection to device.

Keeps losing connection with my uniti atom, have had for less than a year. It will work fine for days and then just lose the device. Getting back connected is a bit if a nightmare.

This time however, after powering down both the phone and the atom, uninstalled app (twice), confirmed both phone are connected and on same network (atom plays radio, remote works), etc etc etc, it will not find the atom at all after 3 days of trying everything I could think of.

The streamer loses most of its functionality without app. Extremely frustrated and disappointed.

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BillyTwoRooms

a year ago

Response from developer

Terribly disappointed

I can’t believe anyone who would give this a 5 star review. I guess you are the lucky ones ! This is disgraceful I get better reliability from any other wireless product in my home.

Framk007

a year ago

Response from developer

Hello, Thank you for your feedback on our app. In this case it does sound like a potential technical issue that we would like to help you resolve If you would like us to help you out with this, please email our technical support team at support@naimaudio.com for assistance.