Terrible service
For something that is essentially a luxury service and costs so much money, the service you actually get with it is often terrible. I am tired of dealing with drivers that don’t speak any English and hang up on me when I ask if they need me to come down. I live in a 6th floor walk up and am dealing with a knee injury right now. If you need me to come down, it won’t be quick. I WILL come down, but I need the driver to understand that you are asking me to hobble down six flights of steps in extreme pain and it will definitely take me longer to come down than it will take you to come up. But unfortunately because the drivers and I cannot communicate due to the language barrier, they just end up calling me 4,000 times while I’m trying to get down the stairs. I tip well, but I don’t know why I bother since I end up doing so much work to collect my food even after paying the very high prices for seamless to deliver. What’s the point? If I’m going to struggle and be in pain regardless, I’ll just make my own food or go pick it up. The whole point of me ordering delivery is to pay extra money to go through less pain. There’s no point otherwise.
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Customer service is terrible
I understand that this app is supposed to make things easier. Anytime there’s an issue and I contact customer service. They’re unable to help. The app glitches and doesn’t allow order updates tho it has a form for it, they don’t know how to update a delivery order or they don’t have their own access to do so. So, when something is an issue, they can’t even cancel the order and refund in the original form of payment instead can only insist on the GrubHub credit. As a courtesy, when there is a major issue or when they are unable to help you, they offer you a free trial of their Seamless plus premiums. I’m sure this saves some money, but it is horrible customer service. This is supposed to be proxy for hospitality, and it is poorly designed. This app charges high fees for delivering food and in return their customer service has almost no way of helping. Anytime I’ve mentioned any issue, the service rep asks me to jump hoops and circles to download apps offer version numbers and try again using the website. Improve your customer service Seamless. Your app is glitchy and you’re not accountable for it. GrubHub should have the budget and bandwidth to be better than this.
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Effortless Food Ordering Made Simple!
Seamless is my go-to app when I'm craving a delicious meal without the fuss. This app is very easy to use, ensuring I get my delivery order exactly the way I want it, and the navigation is refreshingly uncomplicated. One thing I appreciate about Seamless is its transparency. The app lays it all out for you – fees and charges are listed upfront, so there are no unpleasant surprises. The same goes for promotions; it's a breeze to find deals for a wide variety of restaurants, both big and small. The only drawback is the recent termination of the rewards program, which was already not that great to begin with. However, this change is due to restaurants managing their own loyalty programs, so I can't fault the app for this service-related decision. It didn't warrant a star deduction in my review. In summary, Seamless is the ideal app for those moments when hunger strikes, and you just want to order food hassle-free. As long as you're located within the United States, I highly recommend giving it a try.
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Fix distance sort
Update: distance sort was fixed.
App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service.
App quality has generally been a mix of forward and backwards steps over the years and I usually just deal with it until the next update fixes it, but breaking distance sort is a non-starter. In a recent change, I couldn’t see an option on the web site for distance at all was it removed, sorting by distance in the app returns horribly broken results, a diner a block away is now preceded by 261 other restaurants, it’s almost like a random bucketed list of restaurants now than anything I can reliably use, of note the default Recommended sort order was never really useful here either. Not having distance work when ordering food in NYC is a horrific decision that completely ignores how this city works, anything greater than 1 mile away means it might as well be 2 hours away if the restaurant even takes the order. Also makes it much harder to support your local neighborhood places when they’re suddenly so far down the list you end up thinking they’ve closed because normally you’d have stopped scrolling ages ago. The delivery people here walk, bike, e-bike, scooter/moped, they’re not driving as that would be insane, distance is just different here. Smaller cities I get it, but broken distance sort in NYC makes me think whoever pushed these changes through has never lived here. This has broken the service.
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Response from developer
Hello Retnuh1 - Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.
Don’t get the membership
So I placed my typical order that I’d get when working every week. Normally the food arrives on time and hot. Not today. The food arrives 40 min late and cold. When asking customer support for assistance I’m told they can only provide $10 credit to the account to use within 30 days. I would’ve at least liked the credit to be refunded back to my original form of payment. So we pay $10 a month for seamless plus subscription only to get your food delivered late and cold then just to be handed a $10 credit. With all due respect if I were at the restaurant the food would’ve been re made to standard. Not to mention the first offer was $7. This isn’t what I expect from customer support. $10 does nothing for a $30+ order because the driver was tipped as well considering it’s not his fault he was given cold food. Once I use up this slap in the face of $10 I will be canceling my seamless + membership and deleting the app from my phone.
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Response from developer
Hello New to forums, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.
Has declined in quality since the GrubHub merger
The app itself has a lot of issues, when there’s an issue - hall of mirrors menu options, 2 different ways to do nothing about it, etc. To be fair the customer care team is reasonably helpful when you can finally get in touch with them and prompt with refunds. There is also a weird thing going on in NYC where there are multiple vendors offering slightly different takes on a main ingredient at the same address, that turns out to be a single deli or counter service bakery. This really has to be policed because like Wayfair knockoffs it pollutes search results and steals business from legit single-focus restaurants, which are suffering already. Seamless also needs to do more helping restaurants convert their menus to an online format, with photos, time-of-day service changes, and so on. And the photos themselves need to be fullscreenable + zoomable, not cropped in the closeup entree images to a sliver of the image from the main menu.
Update: Minus another star for not correcting the above, and also because it’s been years since they refused to add a filter to remove closed restaurants from search results. CLOSED CLOSED Oh CLOSED CLOSED CLOSED is CLOSED it CLOSED CLOSED CLOSED ha CLOSED CLOSED CLOSED rd CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED to CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED re CLOSED CLOSED CLOSED ad CLOSED CLOSED CLOSED CLOSED CLOSED thi CLOSED s CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED ?
Update: Minus another star for not correcting the above, and also because it’s been years since they refused to add a filter to remove closed restaurants from search results. CLOSED CLOSED Oh CLOSED CLOSED CLOSED is CLOSED it CLOSED CLOSED CLOSED ha CLOSED CLOSED CLOSED rd CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED to CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED re CLOSED CLOSED CLOSED ad CLOSED CLOSED CLOSED CLOSED CLOSED thi CLOSED s CLOSED CLOSED CLOSED CLOSED CLOSED CLOSED ?
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Response from developer
Thank you for bringing this to our attention. We appreciate the feedback and we'll be sure to pass it along.
I used to love Seamless,but alas no more
Seamless/Grubhub was always my go-to and swore by it! Sadly is it getting worse and worse. The variety of quality restaurants keeps getting worse and worse. The app is hard to navigate and not user-friendly. Leading to a bad client experience because Seamless is giving priority to paid advertising to places like McDonalds over helping the client find what they are searching for. And worst of all,, it is full of hidden or confusing fees meaning you put in an order for $40 and you can find your self paying close to half of that again in fees and taxes. Now I am all pro paying the servers and drivers being paid fairly but I am almost certain most of that money is going to the tech company for what is now a sub parr device. The only reason I continued to order here was to support some of the restaurants I love. But I use competitor apps whenever I can.
Seamless/Grubhub you have become as bad as Uber/Lyft and all about extrapolating profits giving very little in return!
Seamless/Grubhub you have become as bad as Uber/Lyft and all about extrapolating profits giving very little in return!
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Safer than Uber Eats
I have always been an Uber Eats customer and have preferred it in the past over other apps. Uber Eats seemed to always have more options for restaurants and more up to date gratuities. However, recently I have had several issues with drivers and feeling safe. Uber did not handle/address the situation in a manner that had the safety of the customer as a priority. I had decided to pause from delivery services for now. But was just given a Grubhub/seamless gift certificate. So I figured I would at least try it especially now with the updated Apps and more restaurant choices. So far, my experience has been efficient, I have felt safe, and there have been no issues except drivers not being able to see my address on the app. It would be nice to have choices like Acme or other grocery retailers available. I am not sure what the real difference between Grubhub and Seamless is. The good thing about that is that the Grubhub gift certificate works on both apps.
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Response from developer
Hello Killrex8, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.
Has declined in quality since the GrubHub merger
The app itself has a lot of issues, when there’s an issue - hall of mirrors menu options, 2 different ways to do nothing about it, etc. To be fair the customer care team is reasonably helpful when you can finally get in touch with them and prompt with refunds. There is also a weird thing going on in NYC where there are multiple vendors offering slightly different takes on a main ingredient at the same address, that turns out to be a single deli or counter service bakery. This really has to be policed because like Wayfair knockoffs it pollutes search results and steals business from legit single-focus restaurants, which are suffering already. Seamless also needs to do more helping restaurants convert their menus to an online format, with photos, time-of-day service changes, and so on. And the photos themselves need to be fullscreenable + zoomable, not cropped in the closeup entree images to a sliver of the image from the main menu.
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Making it right
Hey seamless/grub hub/whoever you are-
If you have customers who are loyal for 9 years and have been paying into your seamless+ benefits for 9 months, don’t just issue a refund for an order that was completely cancelled after nearly two hours. Make it right. You could, at the very least, figure out a way to arrange the order to be dispatched again. But instead you cancel it and leave me to order it again, which means now my order is three hours later than it should have been. Without so much as a “hey here’s $2 off” or SOMETHING. Make it right for the customers that are still supporting you. It doesn’t take much. All you do is literally coordinate orders between restaurants and delivery couriers. If an order is messed up and you can’t quickly REARRANGE that, it would seem you don’t have much control over the ONLY THING you’re bringing to the table on this transaction.
If you have customers who are loyal for 9 years and have been paying into your seamless+ benefits for 9 months, don’t just issue a refund for an order that was completely cancelled after nearly two hours. Make it right. You could, at the very least, figure out a way to arrange the order to be dispatched again. But instead you cancel it and leave me to order it again, which means now my order is three hours later than it should have been. Without so much as a “hey here’s $2 off” or SOMETHING. Make it right for the customers that are still supporting you. It doesn’t take much. All you do is literally coordinate orders between restaurants and delivery couriers. If an order is messed up and you can’t quickly REARRANGE that, it would seem you don’t have much control over the ONLY THING you’re bringing to the table on this transaction.
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