Broken app
Even though I have an account and active subscription to this newspaper, I cannot access any story on the app. It always tells me I need to login or subscribe, even though it shows one page over that I have already done both of those things.
In addition, the search feature just doesn’t seem to work. I can type in keywords for a specific article, and nothing will come up. I can put in the exact title of the article, and nothing will come up. It’s just ridiculous.
In addition, the search feature just doesn’t seem to work. I can type in keywords for a specific article, and nothing will come up. I can put in the exact title of the article, and nothing will come up. It’s just ridiculous.
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Response from developer
We are sorry for the experience you had with your digital access. Please contact us customerservice@mcclatchy.com with your contact information as we would like the opportunity to assist you with your request. Thanks, Customer Care
Very disappointed. I want the print version viewing option back.
I have been a loyal subscriber for the last 30 years and we
cannot receive a paper delivery due to our distance from Lexington. Hence we rely on the digital version.
With this latest update, we cannot view the print version of the paper online. We have emailed customer support twice and heard from them once with the standard reply that this new version is better. It is not better and we will not renew when our subscription expires later this year. Beyond frustrated and disappointed.
cannot receive a paper delivery due to our distance from Lexington. Hence we rely on the digital version.
With this latest update, we cannot view the print version of the paper online. We have emailed customer support twice and heard from them once with the standard reply that this new version is better. It is not better and we will not renew when our subscription expires later this year. Beyond frustrated and disappointed.
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Response from developer
We are sorry for the delay and experience you had with your digital access. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to assist you. Thanks, Customer Care
The new app is terrible.
I’ve used the app since it first came out years ago, and have always loved it. The latest version that came out May 1, 2024 is terrible beyond belief. I mean, *really* terrible. Unreadable terrible. I loved my digital paper and want it back. If they can’t fix this app by May 6, I will be cancelling the subscription I’ve had for more than 30 years.
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Response from developer
Thank you for the update and apologize for your experience with the app. Please take screen shots or video and email them to mobile-team@mcclatchyinteractive.com to troubleshoot this.
Sometimes it works?
Stories close CONSTANTLY. Most of the time when I tap on a story to read it, the story may flash on my screen for a second but will immediately return me to the front page. Or a blank screen may flash briefly before returning to home page. Happens on multiple stories, multiple days, even after deleting and re-installing.
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Response from developer
We apologize for the inconvenience and experience you are receiving with the app. Can you advise if this issue still exist? If so, can you provide the device you are using and send screenshots to mobile-team@mcclatchyinteractive.com for further assistance.
This app is terrible!
I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent.
UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.
UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.
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Response from developer
Try clearing the cache on the app, and then delete and reinstall, this should resolve the loading issue.
Major App flaws
This app has a very frustrating issue. In order to open, it’s necessary to delete and reinstall every single time. Then you have to click on the topics you’re interested in reading. There is not a single click to check all the boxes so you have to click through all the boxes each time. I have contacted support and was told to delete the cache, but that didn’t resolve the issue. This has been going on for several months. Either it cannot be fixed or no one cares.
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Response from developer
We apologize for the issues you are having. This is not the experience you should be having with our app. Please email us your contact information including your email address to customerservice@mcclatchy.com so we can assist you.
This app is terrible!
I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent.
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Loaded once, won’t load and crashes now.
I paid for a year subscription but can only access it on the PC. The app will not work on my ipad unless I delete and reinsall it every single time. I contacted customer service several days ago and have not gotten a reply back. Not only that, I can’t access my account information on the web. I can log in, but my account won’t load. What a waste of money this subscription was. I’m afraid I won’t be able to cancel my subcription without calling, because I can’t get to in on the ipad OR the PC! Don’t bother.
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Response from developer
We need to check your account, please email our Customer Care Team at customerservice@herald-leader.com to resolve this.
Worst website and customer service ever
The APP does not work; purchased subscription have my email and password and APP does not recognize my login. Freezes all the time.
Called customer service 5 times and their phone system dropped me 4 times. FInally spoke to a person who was of no help. Asked for supervisor, even worse.
HORRIBLE and strongly recommend you do not use. I requested partial refund and was refused. They beat me for a year's subscription for an e -edition that can't be accessed from the App; don't let them beat you.
THE WORST
Called customer service 5 times and their phone system dropped me 4 times. FInally spoke to a person who was of no help. Asked for supervisor, even worse.
HORRIBLE and strongly recommend you do not use. I requested partial refund and was refused. They beat me for a year's subscription for an e -edition that can't be accessed from the App; don't let them beat you.
THE WORST
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Crappy update.
There are many problems with the new update. The worst is that graphics, like comics, can be nearly unreadable. If you tap on it, it seems to be clearer, but then you try to expand it and it just goes back to being pixelated. Sometimes it gets clearer, but that is unpredictable. Another bad development is that it is nearly impossible to pull up the bar at the bottom to ‘show all pages’. It used to be easy to do that, but now pretty much nothing works. Sometimes you can shrink the pages to get ‘see all articles’, but if I want to go from the back to somewhere the front, it is almost impossible to do quickly. Didn’t they have beta testers for this? I would have flunked it.
Update: I was contacted by the developer and told to remove the app and reinstall it. I did and nothing changed. Apparently they practice the art of insanity… tell people to do the same thing over again and then expect a different result.
Update: I was contacted by the developer and told to remove the app and reinstall it. I did and nothing changed. Apparently they practice the art of insanity… tell people to do the same thing over again and then expect a different result.
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Response from developer
Thank you for the update and apologize for your experience with the app. Please take screen shots or video and email them to mobile-team@mcclatchyinteractive.com to troubleshoot this.
