New Version Update - week of September 12, 2022
I don’t know what the Herald Leader did, but I had to upgrade the version on my iPad this week. When I did, it made everything smaller to where I have to zoom in to read anything which doesn’t allow me to advance the pages unless I zoom back out.
Response from developer
Thank you for your feedback, and apologize for your experience with the app. Our developers are aware of this concern and are working to address the formatting issue in an upcoming version release.
Undo the update
After this latest update, the app is terrible. The paper “page” is much smaller and is blurry when enlarged. The bar at the bottom to skip to other pages is missing. What the heck. It worked fine before- leave it alone!
Response from developer
Thank you for your feedback and apologize for your experience with the app. Our developers are working to resolve the formatting issue, an app version release will be coming soon to address this concern.
Needs more frequent news updates.
Overall, an OK app as far as UI, but the main issue is the news is not updated frequently enough. As I write this review on a Sunday evening, the main story is about how to watch a UK basketball game that’s now been over for more than 24 hours, and there is still an article discussing an “upcoming” winter storm that happened overnight Friday, so that information is almost 36 hours past its time :(
Update: The developers instructed me to pull down to refresh, but the news is still not updated on weekends. As I write this, the latest news is from 19 hours ago. Good during the week, poor on weekends.
Update: The developers instructed me to pull down to refresh, but the news is still not updated on weekends. As I write this, the latest news is from 19 hours ago. Good during the week, poor on weekends.
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Response from developer
Thank you for your feedback, we will share this with our team. To update the app with more recent content pull-to-refresh by dragging your finger down on the screen and releasing it.
Terrible
Slow, unpredictable, hard to customize. Can’t even search for stories, and often they appear in seemingly random order. Unacceptable app design in 2022 given the increasingly exorbitant rates charged for a subscription.
Major Bug
I can no longer see anything in my feed. It just says “Error fetching feeds”. This started about a week ago. I have deleted the app and tried reinstalling several times. Same problem. Please fix.
Very basic app
Links within articles do not work. I thought it could be because my phone is old, but with a new one they still don’t show me anything but a blank page.
Terrible experience
This app is has shown “Error fetching feeds” for weeks. All I get is the PDF version of the paper. Now “Latest News” or “Breaking News”. It seems obvious that the developers don’t use the app. Not a good experience for the paid subscriber.
Useless
I uploaded this new app and wish I never had. The previous app allowed you to read other readers’ comments and when another article was highlighted, it would take you to that article. This app does neither of these things. As a matter of fact I deleted this app and reloaded it more than once in order to even be able to open some articles. There is a story about Kentucky schools’ test scores. I have tried several times to just type a county of school name over the course of several days. And, again, deleted and downloaded the app to see if I could access Ky test scores from last year. Nope & nope. Articles underlined and highlighted can’t be accessed either. Why bother to reference them if you can’t access them!
Too many ads for a service you pay to get.
Too many ads for a service you pay to get.
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Response from developer
We apologize for your experience with the app. Try clearing the cache on the app and then delete and reinstall. If the issue continues, please let us know.
App no longer working with iOS upgrade
App is no longer compatible with iOS 15. As soon as I upgraded my os your app stopped working. It keeps reporting an error fetching data. Please fix this. It is useless right now.
Herald Leader digital use
Better with browser, but why am I being asked to sign in every day before reading the paper?
Surely this is a mistake. Very, very annoying!!
Surely this is a mistake. Very, very annoying!!
