Very poor - do not use
Not only does the app block stories I have subscribed to there is no support to fix problems. Haven’t been able to access the paper for three weeks with no response from the customer
Service department.
Service department.
Horrible
The new e-edition is awful. I have to log in with multiple steps every single day, sometimes multiple times a day. Some days it won’t even allow me to log in. What gives? This was supposed to be so much better. Exactly what was wrong with the previous app that needed changing? Are they just trying to annoy us subscribers by having to work harder to get content? In that, they succeed. Otherwise, it’s a bust!
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New Interface is Very Poor
Regardless of what we were told, the new interface is a huge disappointment. You probably know this.
(But we Really like the ExtraExtra.)
Latest updates shut us out completely. Haven’t been able to access the e edition since updated my iPhone and iPad apps. 3 days now.
Asks us to log in. Won’t take us to the login. Won’t let us log in on the app either.
Question: Do you not field test the apps before you send out an update?
(But we Really like the ExtraExtra.)
Latest updates shut us out completely. Haven’t been able to access the e edition since updated my iPhone and iPad apps. 3 days now.
Asks us to log in. Won’t take us to the login. Won’t let us log in on the app either.
Question: Do you not field test the apps before you send out an update?
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Like herding cats!
Long time eedition users. Old app worked fine. The new one, fall 2019, is terrible. If you prefer to read it in traditional print version, it is jumpey and many times will not open at all. The tv news style does not offer the comics and is had to scan. Love the paper, but hate paying for something we cannot use. Thank goodness for the Louisville Courier Journal!
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Terrible update
This app was “updated” effective OCT. 1, 2019, and NOT for the better! It is NOT user friendly and is actually the most frustrating experience ever. I cannot understand why developers felt the need to change. Bring back the old version!
Inconsistent performance
The new e-edition of the paper is erratic and is difficult to maneuver through articles as well as turn pages. Expanding the page size often does not work at all. I would encourage management to use the app in its current form to understand what a poor product this “new and improved” version of the paper acts is. Please fix the issues!!
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Meh
Sports is done fairly well. Lackadaisical effort on some local reporting. Articles should be objective but aren’t. National/state reporting and opinion pieces are not far from being indistinguishable at times. Journalism used to go hand in hand with objectivity and integrity.
Canceled paper delivery long ago but used this app to catch up on UK sports. Now behind paywall. I can get same information from other sources just takes a little extra effort than having in one place. Herald-Leader was a decent paper 15 years ago.
Canceled paper delivery long ago but used this app to catch up on UK sports. Now behind paywall. I can get same information from other sources just takes a little extra effort than having in one place. Herald-Leader was a decent paper 15 years ago.
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Poorly Thought Out App
The image of the document presents the print so small one has trouble reading it. If your eyes become strained trying to read one can assume your eyes are being harmed.
On the positive side, the option to download the eedition for reading later has been placed in a convenient spot.
On the positive side, the option to download the eedition for reading later has been placed in a convenient spot.
Love the investigative reporting of this paper!
I don’t live in Lexington anymore but it’s great to keep up with the things going on there. The app is much better than any we have here. Glad they are investing in good reporting!
Used to be one of my favorite apps
I used to love this app and the Lexington Herald Leader and supported the advertisers who advertised on this page. However, this morning I was prevented from reading my news because I had exceeded my number of stories for the month. I guess I will look to other news media groups to get my news. So disappointed in Lexington Herald Leader.
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