B&H Photo, Video & Pro Audio User Reviews

Reviews Summary

Top reviews

😍🔥😍😍

Indeed one of the top best places to get a specified tech from😍

Simple and great!

Accurate, simple not challenging to select and purchase!

77mm solar filter

Quick and easy to order product

Great store

Better shopping experience all round except for the app which seems to go through periods of over zealous security. I'm logged in but get a message asking me to press and hold to prove I'm not a bot. Doing this results in an error message saying I either have no internet connection or I need to disable my ad blocker. This is BS, come on B&H you can do better than this. App also continually logs you out (sessions in an app, really!!).
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B&H Photo’s web operator, Comenity Bank, is grossly substandard

B&H Photo’s web operator, Comenity Bank, is grossly substandard. Web operations administered by Comenity Bank appear to be incapable of revealing the most basic transaction info such as transaction dates and account balances, making the internet useless for B&H Photo customers to manage their accounts online. Furthermore their customer service personnel are the rudest, most insolent and obnoxious jerks I have ever encountered by a factor of ten. I will not be doing business ever again with entities whose web operations are handled by Comenity Bank.

Because Comenity apparently is incapable of handing me off to personnel competent enough to get me able to at least log in via their app (which I can at least do via their web-site), I would rate them at 0 stars but it doesn’t accept 0-star ratings.
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Je suis un humain

Impossible de valider mon humanité!!! Toujours le même button pour prouver qui je suis. N’importe quoi!

B&H has always been a pleasant experience, but today…

Today I called to find out how parking will be for the BuildExpo coming up this September 2023.
As always had a pleasant conversation with the customer representative who was kind enough to forward me to the marketing section.
At all times I conveyed paying for parking as there is no free lunch 🥗.
I explained I was coming from Texas and wanted to know the parking availability in the area, not being too familiar with that area of Manhattan. The experience was as if I was a problem asking such question and that B&H is not paying for parking 🅿️. Reiterated, I didn’t expected, as is me paying for it. Response was there are places for parking in every conner by the store 🏬 and hang-up. Madam, if asking a simple question as the one above irritates you, perhaps marketing should not be your area. By the way when I RSVP, I was not able to find any links for parking availability. Next time please add the links so we do not have to badder you.
Respectfully.
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Great Shop

I have had great experiences dealing with B&H. Their salespeople go out of their way to help you!👍

It’s not my repertoire

It’s not my repertoire to write letters of praise and thanks but in the case of B&F Camera I’d like to make an exception, in the fifty five years that I’d been making images never have I come across a camera store or company that ever came close to the level of service or expertise of B&F Camera in New York City; their people are the most professional, courteous, knowledgeable and posse that “aim to please attitude,” they just seem to care. I can recall numerous times that the level of service went above and beyond my expectations, and I’d like to say thank you too whoever does the hiring and or training at B&F Camera! Have I mentioned the politeness?

Going into the holiday season I’d like to wish all at B&F a happy and successful holiday season and throughout the years,

Stay healthy and safe my friends at B&F,

Ralph Netta
Edison, New Jersey
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Good Service

Will use again

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