Canada Post User Reviews

Canada Post

Canada Post Corporation

Business

Utilities

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Excellent App, highly recommend

pleased

Moorish prince

a year ago

This app is garbage now

This app used to be really good. No issues. Then in the last couple of years, it's gone downhill. Features don't work. Notifications are hit and a miss.Sometimes I get them. Sometimes I don't. But within the app, I always ask to be notified.

One feature that's a complete waste of time, is the redirect of packages to another address. It's available in the app. But the last two times I used it, my packages went from my city, to another part of the country. Had to wait another week for it to get back to my city. Then another two days for them to re-process it and send it to the designated address. And according to Canada Post, they can't even guarantee it will be re-directed. So why even bother giving us the option?? Again. WASTE OF TIME.

The last package never got to me. Shipper had to resend a replacement for the replacement. And Canada Post managed to mess that up too. According to the app, it was delivered...to the wrong address, AGAIN. So now I have to wait IF the people who got it, will even ship it back out. And because of Canada Post's mess up, I have to jump through hoops again to get a replacement. CP. GOING DOWN HILL. With no sign of improvement. 🤦🏻‍♂️

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Mombo Jombo

a year ago

Response from developer

Hi there, Thank you for your feedback. We are putting a fix for the push notification in the upcoming release in start of October 2023. Kindly expect a fix for this as soon as possible. Are you able to provide us a pin for the item that went to another Canada Post location? Kindly email us at: mobile.apps@canadapost.postescanada.ca Regards, Canada Post Mobile App Team

Not user friendly

It doesn’t show me the information I need and I’m unable to find that information. The contact us option also isn’t helpful

Bricksista

a year ago

Response from developer

Hi there, Thank you for your feedback. What information are you looking for? Please email us at: mobile.apps@canadapost.postescanada.ca.

No correlation betweenMy Mail and actual delivery

I really don’t understand this My Mail system. I get messages every day of mail arriving but I rarely get any mail delivered. On average one of ten mail pieces actually arrives at my mail box. There is either a problem with the My Mail app or a problem with our mail person.

Shewy9

a year ago

No Details

I don’t understand the point of a daily notice that something is coming in the mail today. No idea what.
In the USA the postal service system scans the mail and sends images of what is to arrive today. This is just a waist of my time.

RT LX

a year ago

Not very informative

I have a residence in the US and subscribe to their app of the same purpose. They have the technology to capture a picture of the mail that is being sent and send me corresponding emails of such. Canada Post does not, only stating I am receiving mail and sender unknown, but have no problem sending me emails of the junk mail I am receiving. Could we catch up with what the US is doing?

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corvettedoug

a year ago

Response from developer

Hi there, thank you for this feedback. Please stay tuned as we will be introducing new features and functionalities soon!

1 star

Originally when I left my first review it was through the actual App and not the App store, I was not able to read what I was typing and I screenshot it for proof. The other issue was that even after verifying multiple times including the 2 step verification they did not want to accept my verify for "mymail" so everything else was accepted except for that one part of the App which is nonsense as I already verified multiple times for everything else! You'd think a Federal Government would know how to Program an App properly, then again it's "canada". They can't even respectfully "run" a Country properly........

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(Dustin)

a year ago

Deliverance

The accuracy and service . Has been Wonderful. On time delivery and not one issue. Thank you all for your service!

Rickey Floyd

2 years ago

Response from developer

Thank you for your fantastic feedback on the Canada Post app! We are thrilled to hear that you are enjoying it. Keep an eye out for exciting new features and enhancements that we'll be rolling out in 2023!

Good app, but …

Good app in general, useful to see when a package is delivered BUT : Why do they ask to confirm by adding to postal code ??? The app is on my cell phone that is locked ask a thumbprint maybe, but often I don’t know the silly postal code by heart, to me that’s a real bad idea and I don’t see where anyone benefits, you already have the tracking number, so why ask for the postal code ?? Silly !!

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Mtl_Mike

2 years ago

Response from developer

Hello, thank you so much for your feedback. We appreciate the time you took to give a good rating and writing the feedback. Unfortunately, due to security reasons and to protect our users we have implemented this additional confirmation for postal code. We would love a five star rating from you, do let us know if we can make any improvements by emailing us at: mobile.apps@canadapost.postescanada.ca

Nice improvements

There are some nice new features like automatic shipment matching and push updates. I do like the app in general.

<- Bubba ->

2 years ago

Response from developer

Thank you so much for the great feedback! We are so happy that you are loving the Canada Post app- stay tuned for amazing features and functionalities that will be coming in 2023!