Not really built for users
There are agents and agencies I dont want to rent from but I cant block them or hide them.
No way to report dodgy listings or agents either that are obvious scams.
Saved searches disappear sometimes, and how they are sorted seems to chop and change.
You cant see what application documents you need per agent - which would actually really help.
Being able to filter rental results based on what documentation you have available would also help.
Being able to see if a rental property actually reflected how it was advertised would also be good - ie some sort of user based scoring on the rental agent/agency on whether a property is going to be a complete waste of time.
Being able to see if this property was listed with a new rental agent vs one that has managed the property for years would also be helpful; or how many years the agency has managed property for.
Previous lease tenure - at the moment i check other websites for this info.
So many people are going to be lifetime renters its really time these apps moved with the times and catered to people who will be living in these homes.
No way to report dodgy listings or agents either that are obvious scams.
Saved searches disappear sometimes, and how they are sorted seems to chop and change.
You cant see what application documents you need per agent - which would actually really help.
Being able to filter rental results based on what documentation you have available would also help.
Being able to see if a rental property actually reflected how it was advertised would also be good - ie some sort of user based scoring on the rental agent/agency on whether a property is going to be a complete waste of time.
Being able to see if this property was listed with a new rental agent vs one that has managed the property for years would also be helpful; or how many years the agency has managed property for.
Previous lease tenure - at the moment i check other websites for this info.
So many people are going to be lifetime renters its really time these apps moved with the times and catered to people who will be living in these homes.
Show less
0 Stars
If I could give this app zero stars I would. It won’t look up anywhere in my area and won’t search by state. So frustrating I deleted it and will never use again.
Annoying
Very Frustrating when you need to use a third party application for a property when you already have the details in the app.
Useful but please add two features
Critical app for people searching for a home, but missing two important features - developers, please add!:
1. The app says you can mark a property so it no longer appears in search results. But the functionality is missing from where it says it should be, and I can’t find it anywhere else. Makes it much slower to use.
2. Please add a new feature to remember and be able to view a list of recently viewed properties, like the last 20ish. Include off market properties as well (as our agent often tells us of properties just before they come on market).
Other than that, search and house display functionality works great.
1. The app says you can mark a property so it no longer appears in search results. But the functionality is missing from where it says it should be, and I can’t find it anywhere else. Makes it much slower to use.
2. Please add a new feature to remember and be able to view a list of recently viewed properties, like the last 20ish. Include off market properties as well (as our agent often tells us of properties just before they come on market).
Other than that, search and house display functionality works great.
Show less
Features to Add
Hello, I would really like to see the following additions to the app which would improve the user experience. I didn’t see an online website to submit ideas so thought I would do so here. I wouldn’t be too surprised if you have these in your backlog 😏
- When adding a location as part of the Travel Time feature, it would be good to pick up locations here by the name of the place, not having to grab the actual address. With the location search here, this should be an easy solve with the right API.
- When viewing properties on the Map - if I’m looking in an area that I’m unfamiliar with, I find trouble location the closest station. Something Google Maps has added in, is a filter to turn on to show the metro lines which is amazing and would love to keep this on in the map view.
- When adding a location as part of the Travel Time feature, it would be good to pick up locations here by the name of the place, not having to grab the actual address. With the location search here, this should be an easy solve with the right API.
- When viewing properties on the Map - if I’m looking in an area that I’m unfamiliar with, I find trouble location the closest station. Something Google Maps has added in, is a filter to turn on to show the metro lines which is amazing and would love to keep this on in the map view.
Show less
Clunky, buggy & not designed primarily for renters
Considering what a widely used platform it is, and how much capital they surely have to develop the app, it is remarkable how poor in usability it is from a renter’s perspective.
For example, it’s not designed for phone models with the notch. That issue usually only afflicts amateur apps.
Another example: The keyboard orients itself sideways even when screen locked in vertical position. Rookie error. I guess I won’t be doing the renter profile.
Poor usability design example: Okay, let’s see what inspections are tomorrow. Oh - it includes all the properties I’ve hidden? Why?That’s a huge amount! Now how about just the ones favourited… nope, can’t do that either. How about looking at the map? Oh… it includes all the properties I’ve hidden? Really? I’m really not interested in those properties. And why do I have to scroll through tiny icons of those when looking at search results? It slows down the search.
In contrast, on the web interface, when a property is hidden, it IS hidden - on the map, inspections, search. On browsers you can also order searches by inspections first. But not on the app.
Another example: It’s also really really hard to find where your saved searches are. This should be extremely easy, & there’s no good reason for this.
I suspect they don’t really care about the renters’ user experience. We’re not paying them directly.
For example, it’s not designed for phone models with the notch. That issue usually only afflicts amateur apps.
Another example: The keyboard orients itself sideways even when screen locked in vertical position. Rookie error. I guess I won’t be doing the renter profile.
Poor usability design example: Okay, let’s see what inspections are tomorrow. Oh - it includes all the properties I’ve hidden? Why?That’s a huge amount! Now how about just the ones favourited… nope, can’t do that either. How about looking at the map? Oh… it includes all the properties I’ve hidden? Really? I’m really not interested in those properties. And why do I have to scroll through tiny icons of those when looking at search results? It slows down the search.
In contrast, on the web interface, when a property is hidden, it IS hidden - on the map, inspections, search. On browsers you can also order searches by inspections first. But not on the app.
Another example: It’s also really really hard to find where your saved searches are. This should be extremely easy, & there’s no good reason for this.
I suspect they don’t really care about the renters’ user experience. We’re not paying them directly.
Show less
STOP AUTO UPDATING!!!!!
Look, AUTO UPDATING is going to ruin your sales. I HATE IT. IT MAKES ME LOSE MY SPOT and I can go back to ENGLAND OR SPAIN to house shop. Losing my place makes me furious and causing LOSS OF PRODUCTIVITY. Maybe I should shop elsewhere.. 🤬😡😈🤬🤬
Get your property estimates right !!!
I have requested several times to correct my property estimate to reflect my average median price estimate in my local area comparable to my property and nothing has been done about it. This undervalues my property by an estimate of 200k relating to actual sales in my street, the house next door and the house across the road which has sold previously. It is pretty poor that your management came back with the price estimates are based on a logarithm and not actual comparable sales where properties sold in my street and to also say that my property price will be adjusted in due course as the sold properties take time to take effect on your website. Sales estimates based on logarithms. ?? What a joke, Your website lack integrity !!! Please remove my property from your website as I do not want it listed . Thank you John
Show less
Response from developer
Hi John, if you reach out to customer support, they'll be able to help you resolve. Please send an email to customersupport@realestate.com.au . Cheers, Steph
Search function doesn’t work
Fix the bugs…..
Please fix these two things and it would be great!
The thing that really irks me about this app is you will be happily searching houses and as soon as you leave the app for any reason (a phone call, check a message, whatever) it will completely reset and you have to start your search again from the start. I’m ok if it times out after a while, but you might leave it for 3 seconds (sometimes accidentally!) and have to start again! First world problem I know but if you could fix this that would be awesome.
Also, the option to filter out retirement villages. And student accommodation. There are limited audiences for these properties, please let the rest of us filter them out.
Also, the option to filter out retirement villages. And student accommodation. There are limited audiences for these properties, please let the rest of us filter them out.
Show less
