Version 9.0 is a fail
New app crashes every time I try to open it, even after multiple deletes and reinstalls. Worse than worthless.
After posting the review above, I installed Version 9.1.1 as instructed by the developer. The app worked twice, but now crashes every time I try to open it. If you want news from Charlotte on your IPad, find another app. I will probably cancel my subscription.
After posting the review above, I installed Version 9.1.1 as instructed by the developer. The app worked twice, but now crashes every time I try to open it. If you want news from Charlotte on your IPad, find another app. I will probably cancel my subscription.
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Keeps Crashing
I’ve been using the latest version of the ap. During the past week, the ap crashes when opening up. I’ve tried over and over to open ( as I am a digital subscriber) and it still crashes. As a result, I’m not reading the news and are using another website until this is fixed
Now crashes
The latest update is now crashing on my iPad. I’m going to reinstall it. My wife reinstalled it and it worked for two uses.
The update to 9.1.1 fixed my issues. Lots of complaints about not finding formats users were familiar with; I had to try the new controls at bottom of the screen to find what I was looking for.
I’m not sure the developers were using Agile management for this app. If so they didn’t get enough user input.
The update to 9.1.1 fixed my issues. Lots of complaints about not finding formats users were familiar with; I had to try the new controls at bottom of the screen to find what I was looking for.
I’m not sure the developers were using Agile management for this app. If so they didn’t get enough user input.
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Response from developer
We apologize for the issues with the app. You should be using version 9.1.1. If this version is not working, please delete and reinstall the app. Thank you.
Crashes every 2 days
The new apps home feed is inefficiently laid out compared to the old edition, but the eedition layout is much improved. Signing in as a subscribed is buried under contacting customer service.
Biggest issue… it crashes about every 2 days and only uninstall/reinstall ‘fixes’ the problem.
Biggest issue… it crashes about every 2 days and only uninstall/reinstall ‘fixes’ the problem.
Not Working
I am having issues with the “new, easier” Observer app. It used to be a breeze to print my puzzles, etc. but not now. Oftentimes the app doesn’t stay up when I touch it on my iPad. It disappears. I have to use Safari or Google to try to access/print puzzles and even then the whole game(s) does not entirely print. Very frustrating!
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2007 called — they want their app back
Absolutely mystified by this “update”! The best access to articles (and obits!) is the *e-edition* — AKA a big ol’ image file. 🤯 You can’t scroll the news; you must manually select sections (from a pretty limited set of options) to access that section’s articles. 😧 And search is… well, I don’t see search anywhere. 😲
This app is so alarmingly bad that I’m pretty sure it was developed by a committee of suits who are still figuring out email, talking about the interwebs, and insisting app customers want to read “the paper.” Upside: your fingers will get plenty of exercise pinching & expanding 89 pictures of a newspaper page.
I keep thinking I’m missing something. Sadly, 99% sure I’m not. This is about frustrating you so badly you give up on that nasty old interweb & subscribe to the *real* paper.
If you’ve ever wondered what gaslighting looks like when it’s done with an app, this is the download for you. Rest assured: you’re not the crazy one.
This app is so alarmingly bad that I’m pretty sure it was developed by a committee of suits who are still figuring out email, talking about the interwebs, and insisting app customers want to read “the paper.” Upside: your fingers will get plenty of exercise pinching & expanding 89 pictures of a newspaper page.
I keep thinking I’m missing something. Sadly, 99% sure I’m not. This is about frustrating you so badly you give up on that nasty old interweb & subscribe to the *real* paper.
If you’ve ever wondered what gaslighting looks like when it’s done with an app, this is the download for you. Rest assured: you’re not the crazy one.
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Response from developer
Hello. We are sorry to hear that and thank you for your feedback. Please check out our FAQ's for help https://www.charlotteobserver.com/customer-service/app-faq/. If you need further assistance, send us an email at customerservice@charlotteobserver.com.
Stupid app stupid delivery
Did not receive my paper today 7/4. Tried to use contact links in APP. None are working. I am logged in but it keeps making me religion. I wanted my paper delivered not the account credit but the box to choose that option is the only option allowed. The app is cumbersome and pretty much useless. It is a holiday today but APP doesn’t know that
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Poor changes to app
We hate the permanent advertising ribbon at the bottom of the screen. We hate the pop up which increases the size of the article by barely touching it. We hate the page down then page to right to move from page to page. We used to love the PDF equivalent. Be nice to add some setting options to turn some of this stuff off. You really messed up the old excellent app.
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Took away full paper read
The latest update took away the option to read the paper outside the app in the browser, which was the only way to actually see what would have been printed on Saturday. Now this awful app is forcing you to open the paper in app and is putting banner ads on top, shrinking further what you can see. This paper already has ads to the point of a 2 page spread giving you 1/4 page of actual news. Why must we have a stupid banner ad on top of the other ads, when I AM PAYING FOR THIS. I AM A PAID SUBSCRIBER. I support local news and have to argue bill cycle after cycle that it is worth the money, when it goes up and up. But I am losing my patience. I am close to killing this and sending the money to NPR. Fix the app or I am done.
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Great app
Very easy to navigate the paper. Much easier than previous versions. Makes it joy to read!
