Leave a Review Unitus Community Credit Union
No longer user friendly
I used to love this app, but sometime in the last couple of months there’s been an update or something else has changed that now logs me out almost immediately after logging in. This is not a session time out due to inactivity. We’re taking 10-30 seconds after logging in.
I brought this to Unitus’ attention and the work around is to close down all of my other apps before I use the Unitus app. Needless to say I don’t always remember to do this. Then mid-transaction I get logged out and have to start over.
Not a great experience. I hope it gets fixed.Show lessmeldrosity
Developer Response
Hi there - we apologize for the frustration you've been having with the latest app version. Our team has forwarded your review to the Digital Banking team. In the meantime, please feel free to chat with our Virtual Branch the next time the issue comes up; they'll be happy to walk you through it step by step. Thank you! -Laine C.Security is their PRIORITY!!!
This is definitely a bank you can trust to protect your money. As of recent, this is a fact that was proven under unfortunate circumstances.
Suddenly, I was receiving notifications and security alerts from my bank as well as every other account of mine, emails, social media etc…that someone was trying to change my passwords. Now, just like many of us my very first concern, was my money. Unitus showed nothing but care and had my back COMPLETELY!!! And I found out how much, because in the midst of all the craziness, I had just submitted an online order from a place I do not normally use my bank card and Unitus left the charge pending until I approved the transaction. I LOVE MY BANK!!
Thank you, Unitus!!!Show lessMY REVIEWS…!!!!
Developer Response
The safety and security of our members will always be our priority. Thank you so much for the glowing review and your trust in Unitus. Have a wonderful rest of the month! Cheers, Laine C.Inaccurate Information.
The app never shows the actual amount of $ you have. Sometimes it’ll show you the amount before your pending withdrawals are taken out, sometimes it’ll refresh when I open the app and I’ll suddenly get 3 emails letting me know I’ve gone below my low balance alert. What’s the point of an app if you can’t get an accurate idea of how much $ yoh have without closing and opening it twice, then subtracting the pending w/d in your head.
I’m strongly considering switching credit unions because of how poorly this app works.Show lessPeppercorn bing bing
Developer Response
Hi Peppercorn - Thank you so much for your feedback and I apologize for the inconveniences you have experienced. I want to share that we are working to continually update and enhance the app. We will share this with the digital team! Again, we truly appreciate the feedback you provide. Should you have any other feedback, please write us a note at https://www.unitusccu.com/contact-us/#message. Thank you and we hope to connect soon. - Bradley A.