Leave a Review Unitus Community Credit Union
No longer user friendly
I used to love this app, but sometime in the last couple of months there’s been an update or something else has changed that now logs me out almost immediately after logging in. This is not a session time out due to inactivity. We’re taking 10-30 seconds after logging in.
I brought this to Unitus’ attention and the work around is to close down all of my other apps before I use the Unitus app. Needless to say I don’t always remember to do this. Then mid-transaction I get logged out and have to start over.
Not a great experience. I hope it gets fixed.Show lessmeldrosity
Developer Response
Hi there - we apologize for the frustration you've been having with the latest app version. Our team has forwarded your review to the Digital Banking team. In the meantime, please feel free to chat with our Virtual Branch the next time the issue comes up; they'll be happy to walk you through it step by step. Thank you! -Laine C.Security is their PRIORITY!!!
This is definitely a bank you can trust to protect your money. As of recent, this is a fact that was proven under unfortunate circumstances.
Suddenly, I was receiving notifications and security alerts from my bank as well as every other account of mine, emails, social media etc…that someone was trying to change my passwords. Now, just like many of us my very first concern, was my money. Unitus showed nothing but care and had my back COMPLETELY!!! And I found out how much, because in the midst of all the craziness, I had just submitted an online order from a place I do not normally use my bank card and Unitus left the charge pending until I approved the transaction. I LOVE MY BANK!!
Thank you, Unitus!!!Show lessMY REVIEWS…!!!!
Developer Response
The safety and security of our members will always be our priority. Thank you so much for the glowing review and your trust in Unitus. Have a wonderful rest of the month! Cheers, Laine C.Inaccurate Information.
The app never shows the actual amount of $ you have. Sometimes it’ll show you the amount before your pending withdrawals are taken out, sometimes it’ll refresh when I open the app and I’ll suddenly get 3 emails letting me know I’ve gone below my low balance alert. What’s the point of an app if you can’t get an accurate idea of how much $ yoh have without closing and opening it twice, then subtracting the pending w/d in your head.
I’m strongly considering switching credit unions because of how poorly this app works.Show lessPeppercorn bing bing
Developer Response
Hi Peppercorn - Thank you so much for your feedback and I apologize for the inconveniences you have experienced. I want to share that we are working to continually update and enhance the app. We will share this with the digital team! Again, we truly appreciate the feedback you provide. Should you have any other feedback, please write us a note at https://www.unitusccu.com/contact-us/#message. Thank you and we hope to connect soon. - Bradley A.I want the “Bill Pay” feature back!
I have loved the previous apps for many years. One of the most helpful aspect for me is to pay bills on the go. That feature has been removed on this update. I hope the put it back soon.PDX Gadgetman
Latest update hides actual balance
Previously, the app would show you your balance with the pending charges included so you had an accurate idea of your actual $. Now they put whatever number they want there and expect you to pull out your calculator to find out how much money you have. No easy setting button to put it back and you can’t ask for help until 8 amShow lessPositioning hold dates
I like the app and everything about it, until recently though they had an update for this app and now you can't see the dates for the positioning hold times. I had been able to before for a long time but not after that update. If they could change that it'd be even more awesome.AustinStover
App does not show updated amounts when you transfer money
I have 3 Unitus accounts that display when I open my app. When I transfer money from one account to another, the new amount does not reflect in the balance. I can see that it was transferred and deposited, but I have to log out and then log back in to see the new balances reflected. Please fix that issue so it shows up without having to log out and back in.Show lessVW80
Mobile check deposit crashes
Plenty of this app works fine
The current version of the app crashes very consistently when I take photos of checks for deposit. Last night I had two checks to deposit, and the app crashed three times in the process. In addition, when choosing “mobile deposit” from one specific account page the deposit page consistently targets a different account. The frustration of resetting this is compounded when I have to reopen and relogin to the app multiple times for a single transactions.
Besides these issues I don’t need to be marketed to inside the app, I’m already a customer - you could drop the ads, please.Show lessC. McKee
Developer Response
Hi C. - we're so sorry you've been having troubles with the app. How frustrating! I will absolutely send this feedback to our Digital Banking team to let them know. We're constantly trying to improve member experience and we do appreciate you sharing your thoughts with us. When you have a moment, would you be able to send us your full name and email address associated with your Unitus account so we can look into this? https://www.unitusccu.com/contact-us/#message Thank you, Laine C.Love the online platform
I have been banking at Unitus for a minute now, and I love the fact they listen to their members on ways to improve the app.Mcsqueezy32
Meh
The app isn’t intuitive. The links to services look like ads. If today’s date is no longer available, you have to manually enter the new date. Which is an incredibly stupid way of designing an app. It’s functional, but needs a lot of improvements.AhCrap03
