Leave a Review Unitus Community Credit Union
Mobile Deposit
I’ve never had a problem using mobile deposit until the latest change. I had to retake the photo of the front of my check 5 times before it said no errors, even though it appeared fine every time.
Hoping this isn’t how it will always be.FightingSiouxForever
Developer Response
Hi there! Thank you so much for sending us your feedback. We'll definitely pass this along to the Digital Banking team so they can look into this. Please don't hesitate to reach out anytime if/when this happens again. We're happy to help! - Laine C.Great function, but design….
I love the apps functionality. It gives you a “snapshot” of your accounts when you open the app so you don’t have to sign in every time which is great. I love how easy mobile deposit is as well. I’ve been with Unitus for years and me and my family love the app. My complaints are appearance based. The app is not dark mode compatible nor does it have any feature that can make it dark themed. It also recently was updated and the app is now pretty cold looking. The app before had a great orange theme going on and while it was a little blocky, I much preferred it over this cold and sterile appearance now. It feels like im entering an examiners room or something. Please bring some personality back to the app.Show lessEr.glck
Developer Response
Hi valued member - Thank you so much for sharing this with us and I apologize for the inconvenience the app has caused you. I will be forwarding your feedback to our digital banking team. I also want to assure you that we are working to continually update and enhance the app so your feedback is truly appreciated! Should you have any other feedback, please do not hesitate to let us know. Thank you, Laine C.Credentials randomly erased all the time.
The rest of the app is fine. For those of us with complex passwords that don’t commit to memory very easily (and don’t log into their bank through a web browser, ever), the app clearing the login token and account randomly is a huge nuisance and defeats the purpose of even using it to begin with. This is especially bad when FaceID is your primary login method. I cannot find any common denominator between these several instances (10+ over years of using the app and over multiple updates that don’t fix the issue). I’d love to see an update specifically mentioning fixing this issue.Show lessjessevanatta
Developer Response
Hi, valued member - thank you for reaching out to us with this feedback! I've forwarded it to our digital banking team. We apologize for any inconveniences and we assure you that we are working to make improvements every day and hope we can continue to provide you with a more positive experience moving forward. Thank you, Laine C.Login
I love the app, the only problem i have is that it logs me out every time i close it even though i check the box in login to keep my login info. I have also enabled Face ID . Any suggestions?IRT(internetradiotommy)
Clean and simple
Simple and easy to use. I like the ability to see my balance without logging in.roshawnw
Crashes Frequently
At least bimonthly the app crashes and forces you to reset your password, which doesn’t work. Your accounts freeze forcing you to call in to reset your password, which doesn’t work, forcing you to call in again and maybe if you’re lucky that finally works. You end up spending an hour or more on the hold with customer service, then card member services then tech support.Show lessRLRPDX
Multiple snap check deposit doesn’t work
After last change, App no longer lets you continue to add next snap check deposit after you completed 1st one. There is the option to add another but it never connects. I now always have to go to back to the account and add the next check from inside the account. It would be nice if this was fixed.breathes-art
Will not load
This app worked for only one day, now when I try to open I get “Something went wrong while attempting to send the last request. Please try again”. Deleted and reinstalled the app but it still doesn’t work. Please fix!amwoodsy
Comparison between Unitus and Banks
Credit Unions have been far and above better than many banks I have tried. Unitus has financed our homes, cars while assisting with investments and banking. Banks charge fir checking accounts Unitus does not charge me fur checking.
my only suggestion for improvement for Unitus at mall 205.... lobby management is poorly done. Rethink the wait in line for service reps.Show lessSurhae
Easy to use
The Unitus app is easy to use, let’s me see my accounts and my joint accounts and does everything I need for deposits of Che is to to Bill pay. I use it all the time.SusieR3
