Leave a Review OnPoint Mobile
Good except bill pay stinks
This is my 5th on-line banking app and everything EXCEPT bill payment function works as one would hope/expect. There have been several times when an amount was supposed to be taken out of our account at a specific time but it ended up being before or after the expected date. We should be able to designate when we want payment removed from our account AND see when it would be received by payee. We can decide for ourselves if both “removed by” and “received by” are acceptable to us/the account holder. I have spoke with customer service a couple times about issues I have found uniquely problematic with this aspect of the app but they can’t do much about it. Wer’e considering discontinuing using the app for this reason which would likely mean we’d have to redirect our direct deposits to another bank. Hate to do that as like so many other aspects of OnPoints service!Show lessTeetney
Default mobile deposit settings
It would be great if there was an option to change default settings for mobile deposit. The first time I used it was a rarely used category of child support, into my personal account. Now every time I deposit a check via the mobile option, which is often, it is automatically categorized as “child support”. This happens in my business account as well even though I never put “child support” checks in that account. It’s annoying to have to change it every time. At least let me default to “mobile deposit” or “uncategorized”. I’ve discussed this issue with tellers and managers since the inception of mobile deposit. Please change the coding for this. Thank you. The default on the mobile bill pay app is tricky too because it automatically defaults to my business payroll account and this account is never used to pay bills. I’ve been caught with insufficient funds several times for thinking the the mobile would default to the account I use for that specific bill. Otherwise, the app is fantastic. I like the security of OnPoint CU very much. The app is easy to use.Show lessdocsawhill
Good except bill pay stinks
This is my 5th on-line banking app and everything EXCEPT bill payment function works as one would hope/expect.
There have been several times when an amount was supposed to be taken out of our account at a specific time but it ended up being before or after the expected date.
We should be able to designate when we want payment removed from our account AND see when it would be received by payee. We can decide for ourselves if both “removed by” and “received by” are acceptable to us/the account holder.
I have spoke with customer service a couple times about issues I have found uniquely problematic with this aspect of the app but they can’t do much about it.
Wer’e considering discontinuing using the app for this reason which would likely mean we’d have to redirect our direct deposits to another bank. Hate to do that as like so many other aspects of OnPoints service!Show less