Leave a Review Umpqua Bank Mobile Banking
Umqpua Bank
It really is the world’s greatest bank, They treat you with respect and dignity, if they aren’t able to loan are refinance whatever your trying to do, they don’t just say that and send you away, they try and give you advice on how to go about getting your credit score up, or which agencies can help in consolidation your outstanding debt to help with your credit, or if they can help you, they make sure you understand the terms and conditions that’s right for you. They always stay connected with you if there doing maintenance to the computer they let you know ahead of time. And you can text or call and they can handle some things that’s simple right over the phone. I like it 👍😉🤗Show less3Operator
Developer Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs! Updated 6/24/21 - Update 11/17/20: Thanks for sharing! Glad to hear you find the app to be easy to use! (previous) We really appreciate your positive feedback! UPDATE 10/06/20 - Thanks for sharing! Glad to hear you find the app to be fast and easy for you! *UPDATE* - 08/03/2021 - That's fantastic to hear! Thanks for saying so! *UPDATED* - 09/27/2023 - Thanks for sharing how you feel! Glad to hear the app is meeting your needs! *UPDATED* - 06/14/2022 - Thanks for sharing how you feel! We kept it as straightforward as possible. *UPDATED* 11/7/22: That is what we like to hear! Thanks for saying so! *UPDATED* - 04/22/2024 - That is great! Thanks for sharing how you feel. *UPDATED* - 09/04/2024 - Thanks for sharing! Glad to hear the app is there when you need it!App is always easy to use and staff is awesome.
App is fast and accurate. When it comes to fraud prevention, Umpqua Bank is the best I’ve ever seen. The downtown Klamath Falls location has a manager that I first worked with when she first started as a teller. She has always been incredibly helpful and has an awesome mix of intelligence and common sense that isn’t always found these days. Her staff seems to have that same mix of attributes and they always have a smile and good sense of humor to go along with their friendly personalities. The other K-Falls branch has that same mix with their staff also and that’s probably why I enjoy going into either location.Show lessRansom58
Developer Response
That’s great to hear! Thanks so much for taking the time to say so.Adequate for basic mobile banking
Many items that are rather annoying:
1. The bank decided that they will not show when funds have arrived/ in a pending status, only when it has been deemed sitting in there long enough to finally be posted, apparently computers don’t move that fast in the world of finance. BTW it was able to show pending before they took over Columbia Bank. A few changes to the data programming and we have to guess if our money has been received. That’s not being good stewards of our money, that is controlling someone else’s funds. They certainly show when autopay or other billings are in a pending state. Hmm. Interesting.
2. Zelle has a limit of $300 to send money. Which makes it absolutely worthless. Safe and cautious are good. Worthless is, well, worthless. So, I am still forced to use paper checks. That’s… just… fine.
I have heard many Columbia Bank customers have switch out to other banks. But quite frankly, there are far too many institutions that I would have to contact and set up with a new bank. It’s a seriously difficult endeavor. So, I am using other options with other banks, and Umpqua can sit with what is left of my funds.Show lessDenise5150
Developer Response
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!