Leave a Review Umpqua Bank Mobile Banking
Umqpua Bank
It really is the world’s greatest bank, They treat you with respect and dignity, if they aren’t able to loan are refinance whatever your trying to do, they don’t just say that and send you away, they try and give you advice on how to go about getting your credit score up, or which agencies can help in consolidation your outstanding debt to help with your credit, or if they can help you, they make sure you understand the terms and conditions that’s right for you. They always stay connected with you if there doing maintenance to the computer they let you know ahead of time. And you can text or call and they can handle some things that’s simple right over the phone. I like it 👍😉🤗Show less3Operator
Developer Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs! Updated 6/24/21 - Update 11/17/20: Thanks for sharing! Glad to hear you find the app to be easy to use! (previous) We really appreciate your positive feedback! UPDATE 10/06/20 - Thanks for sharing! Glad to hear you find the app to be fast and easy for you! *UPDATE* - 08/03/2021 - That's fantastic to hear! Thanks for saying so! *UPDATED* - 09/27/2023 - Thanks for sharing how you feel! Glad to hear the app is meeting your needs! *UPDATED* - 06/14/2022 - Thanks for sharing how you feel! We kept it as straightforward as possible. *UPDATED* 11/7/22: That is what we like to hear! Thanks for saying so! *UPDATED* - 04/22/2024 - That is great! Thanks for sharing how you feel. *UPDATED* - 09/04/2024 - Thanks for sharing! Glad to hear the app is there when you need it!App is always easy to use and staff is awesome.
App is fast and accurate. When it comes to fraud prevention, Umpqua Bank is the best I’ve ever seen. The downtown Klamath Falls location has a manager that I first worked with when she first started as a teller. She has always been incredibly helpful and has an awesome mix of intelligence and common sense that isn’t always found these days. Her staff seems to have that same mix of attributes and they always have a smile and good sense of humor to go along with their friendly personalities. The other K-Falls branch has that same mix with their staff also and that’s probably why I enjoy going into either location.Show lessRansom58
Developer Response
That’s great to hear! Thanks so much for taking the time to say so.Adequate for basic mobile banking
Many items that are rather annoying:
1. The bank decided that they will not show when funds have arrived/ in a pending status, only when it has been deemed sitting in there long enough to finally be posted, apparently computers don’t move that fast in the world of finance. BTW it was able to show pending before they took over Columbia Bank. A few changes to the data programming and we have to guess if our money has been received. That’s not being good stewards of our money, that is controlling someone else’s funds. They certainly show when autopay or other billings are in a pending state. Hmm. Interesting.
2. Zelle has a limit of $300 to send money. Which makes it absolutely worthless. Safe and cautious are good. Worthless is, well, worthless. So, I am still forced to use paper checks. That’s… just… fine.
I have heard many Columbia Bank customers have switch out to other banks. But quite frankly, there are far too many institutions that I would have to contact and set up with a new bank. It’s a seriously difficult endeavor. So, I am using other options with other banks, and Umpqua can sit with what is left of my funds.Show lessDenise5150
Developer Response
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!Umqpua Bank
It really is the world’s greatest bank, They treat you with respect and dignity, if they aren’t able to loan are refinance whatever your trying to do, they don’t just say that and send you away, they try and give you advice on how to go about getting your credit score up, or which agencies can help in consolidation your outstanding debt to help with your credit, or if they can help you, they make sure you understand the terms and conditions that’s right for you. They always stay connected with you if there doing maintenance to the computer they let you know ahead of time. And you can text or call and they can handle some things that’s simple right over the phone. I like it 👍😉🤗Show lessDeveloper Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs! Updated 6/24/21 - Update 11/17/20: Thanks for sharing! Glad to hear you find the app to be easy to use! (previous) We really appreciate your positive feedback! UPDATE 10/06/20 - Thanks for sharing! Glad to hear you find the app to be fast and easy for you! *UPDATE* - 08/03/2021 - That's fantastic to hear! Thanks for saying so! *UPDATED* - 09/27/2023 - Thanks for sharing how you feel! Glad to hear the app is meeting your needs! *UPDATED* - 06/14/2022 - Thanks for sharing how you feel! We kept it as straightforward as possible. *UPDATED* 11/7/22: That is what we like to hear! Thanks for saying so! *UPDATED* - 04/22/2024 - That is great! Thanks for sharing how you feel.Awesome!
This is a great bank, the account representative that opened my accounts couldn’t have been more helpful, he really explained all the different accounts available to me. I kept feeling like I was taking too much of his time, but he kept reassuring me that we had all the time we needed. He was also helpful in recommending different businesses in the area because I had just moved here. I love how easy it is to transfer funds, check my balances and contact him or whomever is available on their other website. My account was opened in McKinleyville, California, but everyone has been very kind at the other branches.Show lessJessie's bear
Developer Response
Update 3/2/21: We really appreciate your positive feedback! (previous) That is what we like to hear! Thanks for saying so! UPDATED 10/12/20 - That's wonderful! Thanks for saying so! *UPDATED* - 07/19/2022 - That is great! Thanks for sharing how you feel. *UPDATED* - 11/30/2022 - Wonderful! Thanks for saying so! *UPDATED* - 06/16/2023 - We really appreciate your positive feedback! *UPDATED* - 12/15/2023 - That's fantastic to hear! Thanks for saying so!Umpqua mobile banking app
Eventually figured it out, I think. Conversion from CB was awkward. Auto pays on CB were all deleted and I had to enter manually. Also I had multiple checking accounts with different names which Umpqua changed all to one name of their choosing. Umpqua was slow to recognize my email identity because those who do this don’t work weekends, apparently. I live west cost and went to local branch when I couldn’t get my email confirmed. It was after east cost business hours so I returned Saturday morning. Still no joy; Returned Monday and after an hour and 3 calls by branch staff, apparently to a bank servicing company, finally got my email identity recognized. Hats off to (former) CB staff who kept working for me until the bugs for me created by this buyout were ironed out. Finally, the key strokes for accessing this app on my I-14 are not intuitive, in my opinion, but I’m getting by.Show lessShurpok!
Developer Response
Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.Best bank ever.
I belong to the Bank in Phoenix in Oregon. Before it burnt down along with my home, I was very happy with that service. I God absolutely fell in love with the people that work there and how helpful and happy they were all the time. Now that the new bank is up and running, one of my girls is still there, but the other one of my favorites is in Central point Oregon. Which because they’re just so great, I visit both of them. Your app is so far very easy to use, and trust me when it comes to computers I am very challenged…. Anyways, I will always be a part of this bank. As long as it remains. I’m qua bank I like the smaller personal service. It just reminds me how things should be. Thank you for a Patricia Molina.
Again, I am very computer challenged. I am trying to give you a five star rating but it won’t let me click on it just so you know I’d give you a 10 if I couldShow lessPokadot patty
Developer Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs!Umqpua Bank
It really is the world’s greatest bank, They treat you with respect and dignity, if they aren’t able to loan are refinance whatever your trying to do, they don’t just say that and send you away, they try and give you advice on how to go about getting your credit score up, or which agencies can help in consolidation your outstanding debt to help with your credit, or if they can help you, they make sure you understand the terms and conditions that’s right for you. They always stay connected with you if there doing maintenance to the computer they let you know ahead of time. And you can text or call and they can handle some things that’s simple right over the phone. I like it 👍😉🤗Show lessDeveloper Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs! Updated 6/24/21 - Update 11/17/20: Thanks for sharing! Glad to hear you find the app to be easy to use! (previous) We really appreciate your positive feedback! UPDATE 10/06/20 - Thanks for sharing! Glad to hear you find the app to be fast and easy for you! *UPDATE* - 08/03/2021 - That's fantastic to hear! Thanks for saying so! *UPDATED* - 09/27/2023 - Thanks for sharing how you feel! Glad to hear the app is meeting your needs! *UPDATED* - 06/14/2022 - Thanks for sharing how you feel! We kept it as straightforward as possible. *UPDATED* 11/7/22: That is what we like to hear! Thanks for saying so!Very problematic app
I have had significant issues with this app. I made a recurring automatic transfer between checking and savings. When it started to do it too often and cause an overdraft fee Umpqua admitted it was their fault and reversed fees. Then I deleted the automatic transfer. But it kept doing it. Umpqua again admitted to their mistake but this shouldn’t happen. Now I manually transferred a few hundred dollars between Umpqua checking and savings and instead of showing the change in balance it just reduced checking balance by the transferred amount but did not credit savings. No transaction shows up in either account. Just in the “transfers” section of the app. I’d like to contact Umpqua but there’s no means to communicate in the app. I’ll have to call them to sort this out…Show lessEx BH boy
Developer Response
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!Awesome!
This is a great bank, the account representative that opened my accounts couldn’t have been more helpful, he really explained all the different accounts available to me. I kept feeling like I was taking too much of his time, but he kept reassuring me that we had all the time we needed. He was also helpful in recommending different businesses in the area because I had just moved here. I love how easy it is to transfer funds, check my balances and contact him or whomever is available on their other website. My account was opened in McKinleyville, California, but everyone has been very kind at the other branches.Show lessDeveloper Response
Update 3/2/21: We really appreciate your positive feedback! (previous) That is what we like to hear! Thanks for saying so! UPDATED 10/12/20 - That's wonderful! Thanks for saying so! *UPDATED* - 07/19/2022 - That is great! Thanks for sharing how you feel. *UPDATED* - 11/30/2022 - Wonderful! Thanks for saying so! *UPDATED* - 06/16/2023 - We really appreciate your positive feedback!
