Leave a Review Umpqua Bank Mobile Banking
Nice Full Featured Application
I like the ease of use and the total integration of my accounts and services with no apparent limitations. Often the mobile application is a watered down version of the access you have when using a typical computer however, this mobile application is not. It’s a great application and is consistent with my Umpqua banking experience. Update, now after using the app for nearly 6 months o continue to like the easy of use and the features within. Add to this the recent Go To app is very nice too. This app after a year and a half remains easy to use and has presented no issues.Show lessShad0wm3n
Developer Response
That’s great news! Glad to hear the app has made things easier for you. UPDATED 9/16/21 Wonderful! Thanks for saying so! UPDATE 7/22/20 - That is what we like to hear! *UPDATED* - 05/05/2022 - Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.Umpqua Bank is the best!!
What other bank do you know who remembers their customers names? Remember thinking those days are long gone? Well think again. Umpqua has put customer service back into banking. There’s no better example of that than Umpqua’s mobile app. You can check your balance, pay your bills, contact the bank and more through their app. It so easy and user friendly. Thank you Umpqua for putting your customers first.Show lessgoforhi
Having an app
But we really need a 24 hour customer service that can help and more banks and banks in more locations they’re all closing down and we need customer service they can service us when we need our money right then not only if someone is trying to get in our account and just closing hours out. Customers after hours everything shuts down like the same time the bank closes in your without any help whatsoever so if emergencies come up you’re finish that’s the only bad thing but that’s a major thing.
People are very friendly when you can find a branch that is actually open you don’t even have access to ATM machines everywhere wow what’s happening maybe it’s time to move on.Show lessEbone Renee
Developer Response
That’s not good to hear and we want to learn more. Can you call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together? Please mention that you’re responding to an app review, too. Thanks! *UPDATE* - 08/24/2021 - We’re still open to discussing this with you over the phone if you would like to call us. *UPDATED* - 05/05/2022 - We’re still open to discussing this with you over the phone if you would like to call us.Easily Track Account Activity!
I've been with Umpqua Bank close to 9 years and have watched the development of all the mobile services offered today. They've come a long way, made some very complicated upgrades and difficult back-end department divisions, that the untrained eye never even noticed. Honestly couldn't have completed Umpqua Go at a better time as they managed to do all this while 99.9% of staff were working remote.
What stands out with "The App" is my ability to accurately monitor 7 accounts for family dependents, and still only end up with maybe 1 Overdraft Fee due to deposit transfer overlay with processing/posting. Other than a few irritating but not warpath quality down periods over weekends while traveling, but Umpqua Customer Service has one major "Positive Aspect" no other banks in area has I know of: They are extremely quick to return your day to normal and worry about the whys or how's something went wrong when you're feeling less stressed is their priority.
Senior friendly navigation with "Minimal" page redirects to irrelevant personal banking matters..like setting up a retirement savings plan when you're 78..lol.Show less»MasterGNO« EarPorn
Developer Response
Thanks for sharing how you feel! We kept it as straightforward as possible.Love it—when it works
I regularly have issues with the mobile deposit feature. It refuses to accept an image of checks that aren’t standard “personal account” size. No matter how good the image is, I am told it can’t read the account number. Customer service made it about me… it was too dark and I needed to put more light on the check; there were too many other apps still open in the background; I wasn’t holding still enough. I assure you that none of that was the issue, and since this happens every once in a while, I believe it is a malfunction in the app. Maybe they need to update it? It is SO annoying. I may switch banks because if it. I don’t have hours to spend trying to get a “more perfect” image of a perfectly good image. It doesn’t help that they keep closing branches that are convenient for me. The only one left in my area is dark and depressing, has bad parking and access is difficult. The ATM is unsafe—out of view in an area with lots of homeless around. So I pay fees to another bank—and Umpqua—for using a better, safer ATM. I used to love my bank, but this app’s regular problems with mobile deposits puts it to the top of my tolerance limit.Show lessPrimocoach
Use it everyday
I have been using the app since I was told about it, seems like everyday I check my account to make sure I haven’t been charged for something I didn’t even order. If I saw a charge on my account, I would tell my bank, they would find out about it and fix the problem. Just like you getting a charge on your credit card accounts. This app is so much easier than to get up and go down to the bank, especially when your disabled. Yes, I know it’s not perfect, but are you. I’m not either, but I’m still trying to make it easier and better all the time.Show lessCarol-Sweetie-Anne
Developer Response
We really appreciate your positive feedback!Most the time
The app works most the time. I am disappointed that on my new I-phone I have to enter my user name and password every time. I have even checked the remember me box several times. Also it would be better if you had a direct link to the Umpqua credit card right here with the other accounts. ( like checking and savings). Making the credit card easier to pay would make my life much easier and better. Thank you Ryan RubleShow lessStafrtysam69
greatest bank
when i first moved to oregon, over ten years ago, i joined this bank. having banked at all the big name institutions, and been severely underwhelmed by their practices. i was looking for community, customer service and professionalism. i found all of these at Umpqua Bank. Recently moving back to California, they helped me keep my accounts with them so i could maintain the solid relationship we’ve established in those ten years. as almost everything can be done online, i am happy with the mobile banking options and feel confident i’ll have everything i need to manage my money. umpqua bank really is great !!Show lessLadyEleven
Developer Response
Thanks for sharing! Glad to hear the app is there when you need it!Way too unreliable
When Umpqua’s app is functioning, it’s perfectly adequate. But the frequent, unannounced maintenance outages and broken features have become so frustrating that I’m contemplating switching banks entirely. Mobile deposit is the straw that broke the camel’s back for me—for over a week now I’ve been getting an error screen saying it’s unavailable, with explanation or ETA for its return. In 2021, it’s just not acceptable for a bank not to offer mobile deposit, and it’s never been okay to be so uncommunicative about the status of a major feature outage. Unless depositing checks in person is convenient for you, I’d be wary about becoming an Umpqua customer.Show lessLilyBart22
External accounts
A few days ago I called customer service and after talking to five agents I was told I could add on an external account in my business account.
They told me if I wanted to add external account in my services tab, it should be on my personal account, however they will unlink my personal and my business account and I couldn’t make any transfers between them.
Oh God!! I waist one hour to receive at the end that answer?
The customer service department doesn’t have any clue of nothing, they are trained to answer five questions and the six answer you are sent to another department.
I am really disappointed about customer service, they Do not care about the client
I had five charges on my business account from google accounts payments that I did not recognize, they charges were made in Los Angeles, CA, I don’t live in LA, I have had my personal and business account for more than ten years with Umpqua bank; customer services notified me that I had to wait 15 day to do the investigation and probably to return my money to my account….,
I told them that other banks cover those charges before finishing with the investigation, why do I have to cover a mistake from the bank with my own money? It is not supposed the bank has locks to prevent fraudulent charges.
I was seriously thinking to transfer my money to another bank.Show lessMercy 15
Developer Response
That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!
