Leave a Review Umpqua Bank Mobile Banking
Sooo frustrating!
My biggest issue is not being able to see enough information and not in real time.
BILL PAY - only shows items scheduled to be paid in the next 30 days, so you can’t easily plan payments beyond that. I can’t tell you how many times I have accidentally made multiple payments on a bill because of this.
- displays all cancelled payments. Why?? I canceled them... usually because I couldn’t see future payments I had scheduled.
- we have a joint checking acct, yet my fiancé can’t see payments I have scheduled, and vice versa. How is this “joint”??
- if you make a one-time payment it doesn’t display immediately in the account. This opens a big window for mistakes.
CHECKING ACCT - pending deposits do not display. I realize $ is not always immediately available, but can’t you at least show it’s expected to be? This too opens a big window for error, especially with a joint acct.
PLEASE update this product. My fiancé insists he wants to keep banking here because there are local offices. I have yet to convince him we can do 98% of our banking online. (I mean, we can with other banks) :(Show lessRahbeckaS
The opposite of improvement
Well now that you guys added that huge header I cannot immediately see my account’s balance, it takes longer to load and when I want to scroll down looking for an specific transaction it goes pretty slow. I really don’t see the point of having that picture of a child as a header, not even the point of the header at all. I’m using an old iPhone that’s also the problem, it’s an iPhone.
Also nowadays Zelle transactions are taking too long. Like several days, if I had known I had to wait so long I would have driven to the ATM and get the cash there. Senseless, specially when I’m sending it to my husband.Show lessEatenRibs
I’m tired of this
The last two updates have really messed the app up. I’ll sign in and go to to transfer money and the app will “time out” and sign me out even though I was only logged in for 30 seconds. Unless I close the app entirely and then re-open it to sign back in, it will say my accounts are unavailable. It’s a lot of rigmarole (sign in, suddenly get force-logged out, sign back in, accounts unavailable, force-close app, re-open app, log in, transfer funds, transfer goes through, app immediately force-logs me out again, etc...) and very frustrating as I’m entirely unable to predict if it’s going to work for me or not. I keep checking for an update thinking this is a glitch everyone is having. 🤷🏻♀️ I don’t have a computer so the app is the best way for me to do banking and it would be great if this could be fixed.Show lesstheoriginelise
Most functional of any non-gigantic bank
Umpqua has the most functional app of a bank that’s not a behemoth, and I appreciate that. It’s got some frustrating things that are likely policy related - such as having no way to update your address, which is standard with the bigger banks.
My biggest complaint is that I can’t trust mobile deposit. I’ve had enough fail that now that I’ve moved to a place where the nearest branch is an hour plus drive away I try not to use it.
Also, I’m now getting a notice when using this app that I would have a better experience if I used the Chrome browser. I know it’s become common for app developers to just wrap a web app inside an iPhone app, but seriously? Having a notice that your app would be better by using a non-Apple browser while using an Apple product is a bit unprofessional on the part of your developers. The least you could do is suppress it.Show lessmurraycs
Developer Response
Thank you for the feedback. We do hear you and your comment will help us prioritize future updates.Not good
Policy’s are bad.
Limits on daily transfers are bad
Monthly limits are bad.
Execution of transfers will just not happen. So don’t count on transferring money for anything important. The app, the bank and the policy’s are horrible. However the people are very nice and pleasant when they tell you “they are sorry “ you lost a property purchase or missed paying a loan payment because their bank didn’t execute a transfer. But if it’s a online transfer they can’t help you at all, you have to call someone else. It’s actually hilarious at this point. It’s like kids are running the bank. Every time I get more amazed at how this is a functioning business and it makes me mad, actually I’m not even mad, I’m impressed, that they are still open.Show lessDDickd
Not a happy customer
While this app works great I have asked a couple of times some questions on something that happened last pay period and got blown off. For that I’ve set up a new account at another bank and will be moving to them after my next pay period. Question. I get paid every other Thursday that is my pay day. The money goes in and it’s always ready that day. This last time you decided to hold onto it until after midnight. Why? This has never happened nor should it. My money should be available once it’s received. That is my pay day and that is when it should be ready not the next day after payday. So sad for this but I really believe that someone has done something to my account and no one wants to confess. Have a great day. I know I will once I have everything moved and shut down. Kim GainesShow lessoverandout11
Great app, missing a few things
I love this app! It is helpful when I want to quickly check my bank account or need to pay for a bill or would like to deposit a check.
I do wish it had an overall summary of my accounts on a home page exactly like the internet version. Online it shows a pie chart summary of my accounts and gives a total of what I have. Then I can click into my different accounts to see details. This would be nice on the phone app.
Also, I can’t find my account numbers for my checking and savings. I’m not sure why it’s not part of online banking. It’s me who’s logged in and nobody else, so not sure why it doesn’t show me my own information such as my account number.Show lessHannah WO
Developer Response
Edit 6/29/20: Thanks so much for letting us know. We’re constantly working to improve your experience and appreciate the feedback. (previous) We really appreciate your positive feedback!Exec Dir
Umpqua has online and mobile banking issues. Capturing check images has problems requiring several attempts at taking the photo. Then when the image is accepted their is a message that comes up something about an RTC and then u have to keep pressing submit until it takes the deposit. Online banking requires two separate accounts (one business and one personal) because the payee information is in the personal account and not in the business account. Then when u call for assistance there is no indication in the greeting about which account the caller needs help with, ie business or personal. After waiting on hold for 20 minutes I’m told I need to be transferred to the business Dept. (Sigh). I’ve been struggling with Umpqua’s issues for many years. It’s gotten increasingly worse with locking us out.Show lessFrustrated 5150
Great App
I am not sure what people are talking about this app not being good or up to date but I use this app for everything when paying my bills and transfers are live with me 5 to 6 times a month as that is how I pay my bills. I get paid then transfer funds to savings and when I need to pay I put back what I need to cover and I have never had a problem. I will say this being down right now is not cool but you do have to shut site down to do an update with banking security laws. Anyway I love my App and hope it does not change to much.
This App has never failed me to date. Almost always open, and working for what we need
Thank you for getting it done, and always improving on our banking online needsShow lessJetskidoug
Developer Response
Thanks so much for sharing your experiences! Glad to hear it is there when you need it! UPDATE 5/15/20 - That’s great to hear! Thanks so much for taking the time to say so.Long time customer
We’ve been customers from the days of South Umpqua Bank. At that time we lived in the Roseburg area and wanted to support a local bank. So it was logical to choose the bank Ray Davis was leading. Now living in Central Oregon it is important we can maintain the connection in retirement. We have been very gratified to see the growth of the bank coupled with expanded customer services. We particularly appreciate the lengths the company goes in protecting our accounts and credit/debit cards from fraud. Keep up the excellent service to remain the “Greatest Bank in the World.”Show lessG.Christensen
