Leave a Review Umpqua Bank Mobile Banking
Often doesn’t work and now has ads?
I am changing banks because of this app. In the last three years I’ve had to go into a branch on at least 40 different occasions showing them in didn’t work, having to uninstall and reinstall or have someone on the other end fix something, and sometimes it just didn’t work for weeks and I had money overdraw because I couldn’t see my finances. When I opened my business account there was a completely separate app so I had to use two apps or do all my banking on the business app which makes the personal app look amazing by comparison. Every transaction is listed as only one of four things, where every purchase just says “atm withdraw” which it was not and tells me nothing about what what I purchased or who I paid for it, so impossible to check if a payment was processed on a specific item or tru to remember what I spent money on. Umpqua is a great bank and I wish I could do all my banking in person, but since they now close at 5 instead of 6 (and the branch closest to me isn’t open even on SATURDAYS) I’m not sure how I’m expected to go in without taking time off work to go to the bank...which obviously has been a huge problem when the app is so infrequently not working or not helpful.Show lessdudkskdjdmsnb
Developer Response
That’s not good to hear and we want to learn more. Can you call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together? Please mention that you’re responding to an app review, too. Thanks!Simple and effective
This app has done all I ask of it. Most often I simply check my balance, but I also use the app to transfer funds and deposit checks. Besides a few times over a few years when it was either slow to open or once when it didn’t open for an hour or so, it has responded to every one of my requests.
If there was one thing, I wish I could turn notifications on for when a deposit, transaction, or withdrawal is made.Show lessTo Will or to Willnt
Still needs improvements
I use the app very often. However I have noticed that my balance information isn’t always correct. It will lower with a purchase but sometimes will take days to remove it from my account and I swear it takes more sometimes. The bank needs some improvement with how it runs transactions through Venmo as well. I pay friends frequently with the app but I noticed that my friends don’t receive funds as quickly as I send them. We use the same methods to send the money but umpqua always makes them wait and I think this is extremely inconvenient and am thinking of closing my account and moving to another bank.Show lesssera de arbuckle
Two try’s and advertisements
After a few years using the app, it constantly takes two attempts to submit deposits. I always have to take the pictures twice, I use the same location and light every time and the first attempt always gets rejected. I don’t even move the check and the second attempt always succeeds. As of late, there are advertisements in the app. Since the advertising has started, the app has crashed a few times and given me unknown error messages. Never had that issue before advertisements appeared. Those things on top of extremely limited branch hours are enough to make me consider moving to a different bank.Show less2a&ads
Simple, easy, effective app; sometimes down
Umpqua has been a really fantastic brick & mortar bank!! Truly.
So I was pretty devastated when they closed up my local branch.
But at least their app is also easy to use and handles most functions.
I like doing mobile deposits & I really like that I’m able to do quick transfers right from the home balance screen.
But I’m only giving 4/5 stars because it does sometimes freeze on me or can be down for maintenance (or something), rather frequently.
Lastly, let me just say this directly to Umpqua Bank:
I dearly miss the real (LIVE) faces of ACTUAL living, breathing people, who greeted me personally (and by name!) every time I came into my neighborhood Umpqua branch!!
Please, stop closing your brick & mortar stores, Umpqua!!
That was your charm to begin with!! In today’s age, it was a place one always found:
Smiles, personal service, coffee, warmth, & even cookies on Friday’s when I came to do my banking...
If it’s only ever going to be technological interfaces, I might as well also consider switching to a credit union??
Just sayin.
Don’t forget what it is that gives value to your brand.Show lessSahraMaile
Developer Response
Thanks for sharing how you feel! UPDATE 2/14/19 - We appreciate your comment and are glad to hear the app is meeting your needs! Please know that we do want to keep you as our customer. The truth is that more and more of our customers are turning to the convenience of our digital tools for their day-to-day banking. But we’re here to help. We’re evolving to serve our customers’ online and mobile needs while still making sure you still have access to real, human associates who can help answer your larger questions. I’ve shared your feedback with the appropriate teams and it will be reviewed accordingly. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so, we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks!Excellent banking app!
I’ve been using this app for a couple years and it’s very handy! I love having instant access to my account balance and being able to transfer funds with ease. Over the two years I have had very few issues, if I ever need telephone assistance (I forgot my login once) the employees from Umpqua are very helpful both in person (at the bank) and also over the phone! The updates have all been great and I haven’t had any trouble using the app. Umpqua is a good company all around. I recommend them to anyone. Five stars!Show lessKris Hagner
Go-Hum
The App - Umpqua Bank app is decent. It gets the job done and shows me everything I need to know.
Depositing checks through the app is hit and miss. Some checks clear without a problem while others give you a headache.
The Bank - I know this is an app review but the Umpqua Bank has been nothing but stellar! Other then one customer service experience (which was resolved to my satisfaction) all of my interaction have been positive. If anyone from the bank can pass this on.. UPDATE YOUR ATMs!! Please.. at least the ones in North Idaho are straight out of the 90s or something. Really bad and on more then one occasion they have eaten checks/ not returned cards/ and would just straight up freeze. I’d forgotten computers used to freeze up until your ATM reminded meShow lessBrandubh
Developer Response
Glad to hear the app is meeting your needs! Thanks for your feedback regarding our ATM's I've sharded the information with the appropriate team review.Added features, an improvement.
I like the added features, like depositing checks via the camera on the phone. I'm not sure why other users cannot find the deposit feature. It's under a standard user interface menu icon top left.
The downside is the narrow navigation on the left, just like the new desktop website. Seems cramped. The other item is a bug that should have not made it past beta release. Swipe left and you get a blank white screen. Not that there is any reason to do this other than another user mentioned it.
Overall a big improvement over the previous version.Show lesscoderman
Frustrating
The app is usually the only way I have to access my money because I have little time to go into the bank. When I first started with umpqua the app was simple but very functional. Now the app seems to always be running updates and sometimes won’t even open. I’ve had issues with it not being compatible with my iPhone because of cookies or some such thing, I’ve had times when the app says the server is down, I’ve had times when I transfer money and it was delayed for downloading by the system, these problems come up on a weekly basis. Overall it’s been a very frustrating app for something very important and used every day. It’s very unfortunate because I enjoy my bank and the employees but it makes me feel like Umpqua may not know what they are doing when the app doesn’t work, and honestly has not worked properly in years, and that makes me nervous about what else they may be mishandling.Show lessKillerBB321
Developer Response
Thanks for sharing what you’re experiencing. We want you to know that we do appreciate your feedback. We’re always working on improvements and appreciate you hanging with us as we smooth things out. Have you tried any troubleshooting like deleting and reinstalling the app? You can use your phone’s mobile browser to access our website too. If that doesn’t work can you call us at 1-866-4UMPQUA or send a secure message through your online banking, so we can review it together? Please mention that you’re responding to an app review, too. Thanks.Freezes with last update...
It used to work great but with the last update the app freezes constantly and I have a brand new iPhone and all of my other apps work great without a hitch. With the latest Umpqua app update, I cannot scroll down to see transactions in my account and I cannot go back to the previous screen when I open one of my account screens. So I can basically log in, click on my account, and am limited to seeing five or six of the last transactions. Pretty worthless except for a balance check. In this day and age, if a large bank can't get their app to work correctly, that is enough to choose another bank. Who has time for this dysfunctional nonsense? Not me!Show lessUnhappyWThisApp
