Leave a Review Umpqua Bank Mobile Banking
Needs improvement and bug fixes
I’ve used other banking apps and Umpqua’s needs improvement. The full bill pay should be integrated into the app so you can check information on payees. For example, if you have multiple credit cards or multiple accounts with the same bank or multiple accounts with the health care provider, with the app, its tough to determine which account you are paying.
Also the app suffers from delays and periods when transactions don’t seem to go through. This happened to me for the last 5 days or so. I can’t pay bills using the app!! This never happened with Chase, for example.
In addition, some transactions are not immediately recorded — even if there is a delay in the transaction being finalized, there should be an immediate record on the app, so you don’t do the same transaction twice.Show lessZot Keppler
Love the app!
I love the Umpqua Bank app! As well as the UmpquaGo-To! Not only are you able to have easy access to your account to know what’s going on and do just about everything virtually, but with the to go app you’re able to talk directly to your banker! This has been SO helpful, everything going on with the Coronavirus prevents me from being able to go into the bank and taking care of what I need too, especially because I have a 2 month old child. Never any issues with either apps!Show lessGramhoe
Not impressed
I don’t like being an Umpqua client. I lost my job as a result of coronavirus. My account went negative and despite the extenuating circumstances Umpqua still charges me overdraft fees. No understanding, no empathy no exceptions. I expect these charges to continue until I can Bering the balance to zero and I do t know when that will be. Once I’m able to I’ll be immediately closing my account and going back t chase. I get sick of all the little surcharge fees Umpqua slips into statements for no reason. This banking industry is pretty deceptive In General Umpqua is the most expensive checking account I’ve ever had and resources available to you are so limited. Everything is so discouraging right now and being with Umpqua just adds insult to injury.Show lessJr9282
Down too often; too many glitches
I have had mobile banking apps before and loved them. At first, I thought this app functioned as well as the rest of them, but it doesn’t. It’s often down with no warning. It displays error messages with annoying frequency but not consistency. Sometimes, it simply tells me I have no accounts to show when I do. I would say this is just an app issue but the servers in the bank and ATMs are down almost as frequently. Which is a shame because the tellers are very friendly and as helpful as they can be with a sub adequate system.
In past banking apps, the apps handled maintenance by having a scheduled day and time every week (the SAME day and time every week) to handle updates and fixes. They utilized their alert system and system messages to warn customers of the down times and apologize in advance for the delay. This made it easier as a customer to work around these down times and made mobile banking services run as though they valued the customers needs. I don’t see why this app team doesn’t implement the same courtesy.
As it stands this app is clunky and unreliable, which prevents customers from having full faith in the security of their mobile banking experience. I gave two stars because I have to use it due to my work schedule but I don’t like to use it because of the way it runs.Show lessunicolern1
Developer Response
Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.Posting
Overall the app does what it is designed to do, however I do find that purchases and bills take a VERY long time to post. For instance, I set up automatic bill pay for my car payment, and I received an email stating that the payment had been successfully sent... no payment had posted in my account. A few days later I received a receipt in the mail from my lending company confirming that the payment had been received... still no posting on my account. I am not 100% sure how long it took for the payment to post after the mail delivery, but I do know it was 1-2 days at the earliest. That is just one example of that happening, and it is extremely frustrating. I recently joined Umpqua from another bank, and the other bank was able to post payments immediately. This made it easier to track money going in and coming out of account, especially when you have a joint account.Show lessRikki B.L.
Developer Response
Thanks for letting us know and we’d like to hear more about this. Can you call us at 1-866-4UMPQUA or send a secure message through online banking? Please mention that you’re responding to an app review, too.Umpqua bank on line review
Works as you would expect a mobile bank on line app to work. I’m giving it 3 stars for these reasons:
• I have NEVER been able to smoothly deposit a check. It ALWAYS tells me I have to retake photos. Sometimes I can simply resend and it accepts the photos.
• If I deposit a check after 4pm, it won’t appear in my account until later the next day; sometimes not for 24 hours. I would expect it to be available shortly after 9am.
• If I deposit a check after 4pm on a Friday, it isn’t available until mid-day on Monday!
• Frequently can’t see account balances during the evening/ night; there was no notice that the app was down or accounts unavailable.Show lessjmw1955
Best Bank
Started working with Umpqua Bank when I started caring for my mother. Her accounts were all with Umpqua. My local bank merged with Umpqua and I chose to stay with them. A good choice on my part. Anytime I need to make a change on an account for my mother, Umpqua is ready to assist me. The Staff members are friendly, professional, and thoughtful with suggestions to make the process easier. I couldn’t ask for better service. My mother’s accounts are in good hands with Umpqua and my banking needs are met equally.Show lesswalla2bob
Never works and if it does it gives you an inaccurate balance!!!!
There are constant issues with this app. Rarely can I even log in. Takes usually five times to actually log in. Too many glitches. CONSTANT PROBLEMS. Always tells you your balance is incorrect and it’s updating. Great if you want to freak out that all your money is gone...gives me a screen telling me i have no accounts with them...absolutely awful. Every nite there is some update that makes you think you have no money. Umpqua is very inconvenient. Switching banks this week cus I’ve had it with these constant issues that are never, ever fixed.
Update: App still needs major work. The available balance is never right, constant maintenance yet nothing gets better. When i try to do bill pay it just logs me out. Every single time I try. I can no longer use it and have to pay my bills through other means. Really frustrating.Show lessGozertttg
Developer Response
Thanks for sharing your concerns. We’re constantly working to improve your experience and appreciate the feedback. Have you tried any troubleshooting like deleting and reinstalling the app? Can you call us at 1-866-4UMPQUA or send a secure message through online banking, we’d like to learn more? Please mention that you’re responding to an app review, too. UPDATE 5/15/19 - That’s not good to hear and we want to learn more. If you’d like, call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together. Please mention that you’re responding to an app review, too. Thanks! UMPQUA 8/20/19 - We’re still open to discussing this with you over the phone if you would like to call us.Good app but never got the smartphone check deposit to work
I wasn’t very happy when Umpqua took over my local Sterling Bank as most all Sterling employees, including my private banker left after the acquisition. I enjoyed going into Sterling because everyone was fairly delightful and happy. After Umpqua acquired Sterling there were some huge growing pains, but I know again enjoy visiting my friends at the bank. I can’t speak for all Branches, but the group at 1000 Bellevue Way NE, Bellevue Washington are all lovely. Online banking works great! The best of all the banks I use.Show lessSerialSeriesWatcher
These experiences are unacceptable.
I thought Umpqua bank was the right choice in he first place but I’m severely regretting that decision. My card was canceled with not so much as an alert which is frustrating in its own aspect. As for the the app it is quite slow and not all that easy to navigate. As well as the fact that payments and other transactions take a quite extended time to process. Right now I’m a minor under the larger umbrella of their banking but the day a turn 18 I will be switching banks the things that I have experienced are unacceptable in all respects. If I could give lower then a one star then believe me I would. At this point I would be happier banking with Wells Fargo in the middle of their mass hacking then bank with Umpqua any longer then I have to.Show lessTaz~24
