Leave a Review Umpqua Bank Mobile Banking
Umpqua mobile banking app
Eventually figured it out, I think. Conversion from CB was awkward. Auto pays on CB were all deleted and I had to enter manually. Also I had multiple checking accounts with different names which Umpqua changed all to one name of their choosing. Umpqua was slow to recognize my email identity because those who do this don’t work weekends, apparently. I live west cost and went to local branch when I couldn’t get my email confirmed. It was after east cost business hours so I returned Saturday morning. Still no joy; Returned Monday and after an hour and 3 calls by branch staff, apparently to a bank servicing company, finally got my email identity recognized. Hats off to (former) CB staff who kept working for me until the bugs for me created by this buyout were ironed out. Finally, the key strokes for accessing this app on my I-14 are not intuitive, in my opinion, but I’m getting by.Show lessShurpok!
Developer Response
Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.Awesome!
This is a great bank, the account representative that opened my accounts couldn’t have been more helpful, he really explained all the different accounts available to me. I kept feeling like I was taking too much of his time, but he kept reassuring me that we had all the time we needed. He was also helpful in recommending different businesses in the area because I had just moved here. I love how easy it is to transfer funds, check my balances and contact him or whomever is available on their other website. My account was opened in McKinleyville, California, but everyone has been very kind at the other branches.Show lessJessie's bear
The Worst Bank in the World
I’ve had several banks over the years and this one is by far the worst. Customer service, app features, everything. I once got locked out of my online bank and the online support told me to go into the bank and the bank told me to go online and my paycheck was held and unusable for a week. Another time they shut off my card because of a “possible threat” without notice so I found out at the store in line buying my groceries. I was unable to buy groceries and had to wait several days to receive the new card. I use square and Umpqua does not support instant transfer which is really inconvenient for my business as well. I don’t recommend this bank.Show lessEast West Coaster
Best There Is
I love Umpqua Bank. They have always been above average for any reason for that I have required. Very nice and helpful staff. Reclaiming money that a vendor may have tried to over hare me? This is why I believe that Umpqua Bank is the true one, that makes every effort for its customers at any given time. I have been working with them for nearly 7 years this year! 😍 I have no complaints of any kind. I suggest you give them a chance to do all the Great things that they have done for me! Allow them to do the same thing for you. M. B.Show lessMarmar55mb
Umpqua Bank
I like your online app. It is easy to use and I like that. To make mobile deposits is special for me as my local branch moved away and takes awhile to drive there. With mobile deposit , sign the check , take a picture , and deposited :) I was heart felt when I read your Corva -19 statement weeks ago about your sincere desire to assist me to stay a float with the little money I have , to stretch it and make it last . You are an awesome bank, and the people are above the average . Thank you for being part of my Family.Show lesszzzzzzfzzzzfzzzf
Umqpua Bank
It really is the world’s greatest bank, They treat you with respect and dignity, if they aren’t able to loan are refinance whatever your trying to do, they don’t just say that and send you away, they try and give you advice on how to go about getting your credit score up, or which agencies can help in consolidation your outstanding debt to help with your credit, or if they can help you, they make sure you understand the terms and conditions that’s right for you. They always stay connected with you if there doing maintenance to the computer they let you know ahead of time. And you can text or call and they can handle some things that’s simple right over the phone. I like it 👍😉🤗Show less3Operator
Developer Response
Thanks for sharing how you feel! Glad to hear the app is meeting your needs! Updated 6/24/21 - Update 11/17/20: Thanks for sharing! Glad to hear you find the app to be easy to use! (previous) We really appreciate your positive feedback! UPDATE 10/06/20 - Thanks for sharing! Glad to hear you find the app to be fast and easy for you! *UPDATE* - 08/03/2021 - That's fantastic to hear! Thanks for saying so! *UPDATED* - 06/14/2022 - Thanks for sharing how you feel! We kept it as straightforward as possible. *UPDATED* 11/7/22: That is what we like to hear! Thanks for saying so!Carrie review
App good. Love being able to do banking anywhere The Mobil deposit photo takes about average of three shots to get the deposit accepted. My other bank mobile deposit does not seem to have this problem so I don’t think it’s me or my phone that is the problem. FYI And o like Umpqua bank very much. I like you support of local businesses and the nice people you have working there and the coffee with a place to sit down and get some work done Thank you for thinking outside the nine dots !Show lessCB achelder
Fails 50% of the time
When I open up this app it routinely fails. And fails in a number of different ways. Sometimes it’s just a blank white screen. Often it forgets Face ID. Sometimes it gives me a false error message that I can’t make a deposit, but I can usually get around that by restarting my iPhone. Sometimes it tries to open, but the little wheel just keeps spinning and it never gets there. The bank’s recommendation is delete the app and reinstall it. That works but, come on. Actually, if you have nothing better to do, restarting it always works. I have complained about it a number of times. I do all my banking online, so this is app is bad news. They asked me to review it yet again. Still terrible.Show lessShabkar
Umpqua App
I love being able to mobile bank. Being a Man of a certain age, I thought it would be to difficult to use or understand. I was completely wrong. The nice young man at my branch Downtown Vancouver was Extremely helpful, he took the time to go over every detail and was with me to complete a couple transactions to make sure I was comfortable using my app. I like knowing that I am Banking local with people who are also local. And feel very secure using online services. Thank you so much.Show lessDomestic God
Problems
I keep having issues with having yo reset up my face recognition. Also in making transfers to an external account the drop down menu doesn’t let me set a default and unless I am paying very close attention, funds are transferred from the wrong account. And now my external account which I have used a more than two years was dropped from my account. It’s gone! And no one seems to be able to explain this to me. I now need to go through the whole verification process again. I checked with the bank I had as an external account and they still have Umpqua listed so it wasn’t an error on their side. Clearly Umpqua’s error.Show lessDKSailer
