been loyal over 14 yrs and referred many to OnPoint CCU.
Onpoint gave my daughter and I car loan which was quickly paid off and they have been a good financial source while I've been in Europe and Israel, without blocking use of my card or otherwise impacting my travel expenses, and they do not make charges against me because if I lack funds it says Card Declined and that is fine. So I've had no reason to quit Onpoint and have used them for over a decade. I have referred this CU to over 100 people and tried in the past to get credit for it but haven't bothered pursuing, too busy working all the time!
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Good except bill pay stinks
This is my 5th on-line banking app and everything EXCEPT bill payment function works as one would hope/expect. There have been several times when an amount was supposed to be taken out of our account at a specific time but it ended up being before or after the expected date. We should be able to designate when we want payment removed from our account AND see when it would be received by payee. We can decide for ourselves if both “removed by” and “received by” are acceptable to us/the account holder. I have spoke with customer service a couple times about issues I have found uniquely problematic with this aspect of the app but they can’t do much about it. Wer’e considering discontinuing using the app for this reason which would likely mean we’d have to redirect our direct deposits to another bank. Hate to do that as like so many other aspects of OnPoints service!
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Default mobile deposit settings
It would be great if there was an option to change default settings for mobile deposit. The first time I used it was a rarely used category of child support, into my personal account. Now every time I deposit a check via the mobile option, which is often, it is automatically categorized as “child support”. This happens in my business account as well even though I never put “child support” checks in that account. It’s annoying to have to change it every time. At least let me default to “mobile deposit” or “uncategorized”. I’ve discussed this issue with tellers and managers since the inception of mobile deposit. Please change the coding for this. Thank you. The default on the mobile bill pay app is tricky too because it automatically defaults to my business payroll account and this account is never used to pay bills. I’ve been caught with insufficient funds several times for thinking the the mobile would default to the account I use for that specific bill. Otherwise, the app is fantastic. I like the security of OnPoint CU very much. The app is easy to use.
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Good except bill pay stinks
This is my 5th on-line banking app and everything EXCEPT bill payment function works as one would hope/expect.
There have been several times when an amount was supposed to be taken out of our account at a specific time but it ended up being before or after the expected date.
We should be able to designate when we want payment removed from our account AND see when it would be received by payee. We can decide for ourselves if both “removed by” and “received by” are acceptable to us/the account holder.
I have spoke with customer service a couple times about issues I have found uniquely problematic with this aspect of the app but they can’t do much about it.
Wer’e considering discontinuing using the app for this reason which would likely mean we’d have to redirect our direct deposits to another bank. Hate to do that as like so many other aspects of OnPoints service!
There have been several times when an amount was supposed to be taken out of our account at a specific time but it ended up being before or after the expected date.
We should be able to designate when we want payment removed from our account AND see when it would be received by payee. We can decide for ourselves if both “removed by” and “received by” are acceptable to us/the account holder.
I have spoke with customer service a couple times about issues I have found uniquely problematic with this aspect of the app but they can’t do much about it.
Wer’e considering discontinuing using the app for this reason which would likely mean we’d have to redirect our direct deposits to another bank. Hate to do that as like so many other aspects of OnPoints service!
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Horrible
Horrible bank and nasty people working there. Who don’t know what they are doing, they will blame you everything the banks fault or the customer service people at the front desk, literally do whatever they want to the customer! And this an issue that been going on at OnPoint over at, MALL 205, 102 an stark Washington st! Don’t ever go there and do business with them! Because you don’t matter to them never do! I been with them 10yrs! And the way the treat me when their security system is very weak that even toddler can hack in! And they will blame your phone if your identity is compromised by there lack of security system! They told me to take my phone geeg swqa and I did and they didn’t even do nothing to my phone! OnPoint just wanted to punish me for there mistake! I have evidence and everything and still they act like they heard you at all! Only what they say goes! My acc is been compromised twoic in the same week! And not only me!! And cuz what they put me on suspend because I’m just sheep to them! Let be real! Nobody care about the customer only ther money they care about!! So pls do not go to on ONPOINT! Horrible bank sick people working there!!!
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Hard to see
I’ve seen no improvement The problem with most apps is that you can’t change the font size I am visually impaired and this app is hard to work with because I can’t make the font size bigger I’ve made mistakes because of this In consideration on the part of on point and the construction of this app I am giving it a generous two stars. I understand that I would give onpoint five Stars but because of this app, OnPoint has been downgraded to 3 1/2 stars. Many functions overlap information that is needed to fill out the form properly there is too much chance for error using this app as it is. Thanks simpler and more in line with what the average person might encounter with an app that might be used to balance the budget pay your bill etc. another words make it use it more user Friendly. No improvements noticed your developers seem to be lazy. Not addressing issues. That visually impaired or elderly individuals might have. Is just flat inconsiderate. I may even lower my rating.
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Response from developer
Thank you for reaching out. We continually evaluate user experience as we prepare for future updates.
Ease of a wide range of user friendly and function applications.
Excellent overall online ease of use. Straight forward with broad and thorough integration of my various OnPoint, online accounts and other bank ledgers transferring smoothly from my multiple checking accounts I have withOnPoint and transfer to QuickBooks for reconciliations and accounting ledger category organization. Some features are a little hard to find initially, but they work well once identified. Your customer service on the phone is also very helpful excellent and you’re always able to help rectify any concerns I have. The waiting time on hold is never more then 5 minutes. Thank you for providing a great and easy to use excellent mobile deposit feature that works well for mobile deposits and saves more time and makes my life more efficient! The categories that are auto generated for each of the checks is often not correct and it seems like certain categories aren’t specific enough. I think there is no set up in the options to add any new category you want.
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Hard to see
I’ve seen no improvement The problem with most apps is that you can’t change the font size I am visually impaired and this app is hard to work with because I can’t make the font size bigger I’ve made mistakes because of this In consideration on the part of on point and the construction of this app I am giving it a generous two stars. I understand that I would give onpoint five Stars but because of this app, OnPoint has been downgraded to 3 1/2 stars. Many functions overlap information that is needed to fill out the form properly there is too much chance for error using this app as it is. Thanks simpler and more in line with what the average person might encounter with an app that might be used to balance the budget pay your bill etc. another words make it use it more user Friendly. No improvements noticed your developers seem to be lazy. Not addressing issues. That visually impaired or elderly individuals might have. Is just flat inconsiderate. I may even lower my rating.
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Response from developer
Thank you for reaching out. We continually evaluate user experience as we prepare for future updates.
OnPoint
Overall OnPoint is good. The branch manager at my location is not exactly kind and friendly. Asst manager is very helpful and friendly. Since their expansion they ha e so many new young tellers and they have changed how it goes and feels at the counter. Prior to expanding it was like family, an overall fantastic experience but now, just like going to BofA or USBANK. Cold and not outwardly friendly. The older ladies or the ladies with years of experience are the best but they’re gone now.
You will like OnPoint but I really wish they were the old OnPoint from 3 years ago. I’ve banked with them over 10 years and have personal and business accounts. Not gonna leave but man, again, I wish they would go back to their old system. I heard OnPoint hired ex B Of A executives to handle and develop their expansion and they changed a lot.
You will like OnPoint but I really wish they were the old OnPoint from 3 years ago. I’ve banked with them over 10 years and have personal and business accounts. Not gonna leave but man, again, I wish they would go back to their old system. I heard OnPoint hired ex B Of A executives to handle and develop their expansion and they changed a lot.
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Horrible
Horrible bank and nasty people working there. Who don’t know what they are doing, they will blame you everything the banks fault or the customer service people at the front desk, literally do whatever they want to the customer! And this an issue that been going on at OnPoint over at, MALL 205, 102 an stark Washington st! Don’t ever go there and do business with them! Because you don’t matter to them never do! I been with them 10yrs! And the way the treat me when their security system is very weak that even toddler can hack in! And they will blame your phone if your identity is compromised by there lack of security system! They told me to take my phone geeg swqa and I did and they didn’t even do nothing to my phone! OnPoint just wanted to punish me for there mistake! I have evidence and everything and still they act like they heard you at all! Only what they say goes! My acc is been compromised twoic in the same week! And not only me!! And cuz what they put me on suspend because I’m just sheep to them! Let be real! Nobody care about the customer only ther money they care about!! So pls do not go to on ONPOINT! Horrible bank sick people working there!!!
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