Leave a Review OnPoint Mobile
Disappearing transactions
This apps make over is nice to look at and is more user friendly. I am able to smoothly transfer funds to my savings, set up bill pay and check my balance. For the most part this app does exactly what I need it to do. The only concern that I have is occasionally a transaction will appear deducting from my overall available balance on my ledger and then in the near future it will disappear for a few days making my available balance incorrect. I have learned to not rely on the available or pending balance and started to keep a written balance for the purpose of knowing where I stand with my monthly spending plan, this is an inconvenience and hope that this can be resolved so that I can trust that the balance I see is correct.Show lessvmacallister85
Somewhat disappointed, frustrated
I would like this app more if there was a way to list efficiently
All my online payees. Despite going in to an OnPoint branch
And spending at least an hour working with a consultant there, and despite the phone calls she made to tech support during this visit, I am still unable to pull up half my payees without
Tapping another link to bring up the rest of my payees. It is also
Sometimes difficult to get my computer to do a printout of the payments. I don’t know if that problem is in your system, or my printer. Also, as I’m older and slower, it times out, and I had to enter my bill payments four times last week. It would have been faster to write checks! I do like being able to use my iPad for banking.Show lessincarnadined hair woman
Very frustrated, terrible APP
I can’t express enough how frustrated I’ve been with this app. When I try to pay my mortgage, it won’t show the amount due. I have to log into a computer to know the payment amount.
Last month the payment was applied to the wrong account, despite me selecting the mortgage payment. This month, I set up auto pay for the mortgage account and it withdrew multiple times. When I cancelled the withdrawal, it showed it as canceled, but still over-drafted my account. Please don’t offer services on the App that don’t operate smoothly and function correctly. It has cost me hundreds of dollars in fees and hours of hassle.
I want to support my local credit union, but it’s hard when big banks don’t have these functionality issues. I just want a smooth month of paying my mortgage.Show lesspdxbanker
Slow to update deposit and transfer info
I find it frustrating that it doesn’t deduct the amount from my account when I transfer it to another account (either within OnPoint or to an outside account). I also find it frustrating that deposits don’t say something like “pending” after I’ve done a mobile deposit. I understand that it might take a day or two to enter my account, but I sometimes don’t remember if I’ve mobile deposited something and it doesn’t reflect in my account until it’s actually deposited. It just seems that with today’s technology, there would be a way to reflect when a transfer or mobile deposit is pending.Show lessPHH77
