Leave a Review OnPoint Mobile
Ease of a wide range of user friendly and function applications.
Excellent overall online ease of use. Straight forward with broad and thorough integration of my various OnPoint, online accounts and other bank ledgers transferring smoothly from my multiple
checking accounts I have withOnPoint and transfer to QuickBooks for reconciliations and accounting ledger category organization.
Some features are a little hard to find initially, but they work well once identified. Your customer service on the phone is also very helpful excellent and you’re always able to help rectify any concerns I have.
The waiting time on hold is never more then 5 minutes.
Thank you for providing a great and easy to use excellent mobile deposit feature that works well for mobile deposits and saves more time and makes my life more efficient!
The categories that are auto generated for each of the checks is often not correct and it seems like certain categories aren’t specific enough. I think there is no set up in the options to add any new category you want.Show lessDr. Milner (“Doc”)
Disappointment
After supposedly ‘fixing’ your system…..when I needed to check something in my account I found there was a large charge for which I’d not written a check. And there was nothing to say anything about it! This was very distressing to me as I try to keep careful check of what happens to my monies. It meant a trip to the bank, to bother an employee….which took him a long time to figure out….NOT ACCEPTABLE!!! It turns out that you lumped 2 checks to the state together even though they were not for the same issue…NOT ACCEPTABLE! Again, THIS WAS VERY DISTRESSING TO ME!
Especially since banks are going under and people seem to be able to access accounts, credit cards, etc these days……Judy DicksonShow lessjudyannbrowndickson
I’ve had on point for at least a year now and it’s been great
Last weekend on point I had an update, and it completely ruined my access to using a debit card. I am Absolutely disappointed that not only was I not able to transfer funds, use the ATM or anything else that I’ve never had happened before using any type of banking or credit union because I do bank with an another credit union but when I went to the bank they told me I was all set because I was able to pull out cash using their ATM, but as soon as I left, I went to the local convenience store and my card was again declined, which is absolutely embarrassing. And that was happening for two days straight, grabbing lunch, energy drinks for work, even gas. luckily I had cash on hand every time but this will not go unnoticed! As soon as the line isn’t out the door at my local bank because everyone is dealing with this inconvenience. I will be cashing out all my funds and closing my account.Show lessphukboijones
Hard to see
I’ve seen no improvement
The problem with most apps is that you can’t change the font size I am visually impaired and this app is hard to work with because I can’t make the font size bigger I’ve made mistakes because of this In consideration on the part of on point and the construction of this app I am giving it a generous two stars. I understand that I would give onpoint five Stars but because of this app, OnPoint has been downgraded to 3 1/2 stars. Many functions overlap information that is needed to fill out the form properly there is too much chance for error using this app as it is. Thanks simpler and more in line with what the average person might encounter with an app that might be used to balance the budget pay your bill etc. another words make it use it more user Friendly.Show lessplrtfghujn
Developer Response
Thank you for reaching out. We continually evaluate user experience as we prepare for future updates.It’s Very Okay
I’m sure it’s hard to compete with all experiences like Bank of America can provide. I’m sure their budget is 100x larger. Still, I’ve had enough problems with this app being down or sections of it giving error messages that it makes me think about switching back to a big bank sometimes. I’d rather not, though! Bank apps just need to always work.
My biggest complaint is that this app does not allow deposits of a type widely used check format. Every time I try them it just gives me an error. It’s quite frustrating to need to drive to the bank because of one check type never working.
I’m sure the team works very hard and I bet these issues will be resolved sometime soon.Show lessgorunreallyfar
Great features
I recently transferred from another Credit Union to OnPoint. Generally OnPoint online features meet or exceed my previous Credit Union’s. One feature missing is a simple way in Bill Payment to repeat a check payment on a monthly basis until an end date. I have used this future for several years in my old credit union to pay my monthly HOA dues. I did a workaround in OnPoint by individually scheduling every month manually. This feature is already available in the OnPoint Loan Payment function.Show lessEllen IPAD
OnPoint is so helpful
I have been a very happy and loyal customer of OnPoint Community Credit Union since the early 1990’s, when it was still known as Portland Teachers Credit Union. In all these years I have felt supported and well taken care of by each and every employee with whom I’ve come in contact. Over the years, many other organizations have approached me with the suggestion that they might be able to offer better services to me. I don’t agree and have every intention of staying with OnPoint indefinitely. Thanks for all you do! ZB~Show lessZeeBliss
Easy pzee
I find this app to be User-friendly, easy to read & understand. Categories are quick and easy to identify. While traveling we’ve used the app to pay on our loan, deposit checks, transfer money to other accounts and we even use the ATM locater to find local ATMs in order to avoid high fees charged by other banks. Being able to quickly access our account from anywhere in the country is important to us and having an app that’s as user-friendly as this makes life a little bit easier.Show lessAKIsland
Good app-crappy credit union
Their mobile app is awesome as is their desktop app. However, they lack professionalism in transaction processing and customer service. Still waiting after over a month for a credit card to be replaced. Withdrew all my money, six months ago and only have credit card there still. Their IT department could never figure out how to work with Quicken, which is the major checkbook tool out there.Show lessPdxphil
Mobile deposit fails
You have to take about 30 pictures before the app accepts photos of your checks. Now, when you take another picture it forces you to login again but it will not take your login because it freezes. Reporting these problems to phone support takes at least a half an hour on hold and then you have to answer so many questions that it’s a huge cumbersome process and a very slow. They know there is an issue with iPhones and they don’t fix it. As mentioned, phone support always has very long wait times. Many clicks required to log in on iphone. This institution never shows pending posts although their system sees them.Show lessBarbaraBe
