Good app-crappy credit union
Their mobile app is awesome as is their desktop app. However, they lack professionalism in transaction processing and customer service. Still waiting after over a month for a credit card to be replaced. Withdrew all my money, six months ago and only have credit card there still. Their IT department could never figure out how to work with Quicken, which is the major checkbook tool out there.
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Mobile deposit fails
You have to take about 30 pictures before the app accepts photos of your checks. Now, when you take another picture it forces you to login again but it will not take your login because it freezes. Reporting these problems to phone support takes at least a half an hour on hold and then you have to answer so many questions that it’s a huge cumbersome process and a very slow. They know there is an issue with iPhones and they don’t fix it. As mentioned, phone support always has very long wait times. Many clicks required to log in on iphone. This institution never shows pending posts although their system sees them.
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OnPoint Review
OnPoint has been a great helo to me, and yet you find a bug or something that doesn’t register as I work my money or transfer. As a young adult handling money is hard and is tempting to spend it all, but OnPoint has a option to automatically move money from one account to another, this way I have the exact amount I want to have and be able to spend. Overall a good functioning app very helpful.
Thank you for helping me get to sort all my information as well as my money.
Thank you for helping me get to sort all my information as well as my money.
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I would give 5 if . . .
I love the app however there are some improvements that can be made. I am in a remote location and I depend on the mobile app 1. The bill pay portion is cumbersome and often times it takes a long time to load or doesn’t load at all 2. The bill pay portion is difficult to update existing accounts 3. Mobile Deposit. I often have to try to deposit checks multiple times. For some reason there is an issue and the request isn’t accepted These are some frustrating aspects of the app I hope this helps and will result in some improvements.
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Four star, so good
An apps an app, this one does what it mostly should. I admit there are other more user friendly and attractive banking apps out there. But this is an economy car of an experience. OnPoint had a glitchy backend that sometimes “can’t transfer money for a few hours for system maintenance” is what the nice person told me over the phone. Besides that, it is what it is Santa.
Ps, OnPoint please forgive more of my mortgage and you’ll have yourself 5 star review. Glitches and all. What’s it worth to you? You asked for this review not me.
Ps, OnPoint please forgive more of my mortgage and you’ll have yourself 5 star review. Glitches and all. What’s it worth to you? You asked for this review not me.
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So Convenient!
I just love being able to access my bank account on my phone. Having twin teenagers who will spend all our money in online games if allowed, I have developed the life hack of keeping the majority (sometimes all) of the money in Savings until I actually need to spend it, when I transfer the required amount to Checking. I can actually transfer it while waiting in line for the supermarket cashier and have it be valid by the time my turn comes. It’s awesome!
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Great App; Only Trouble is Taking Check Picture
This app. is very good. I like being able to check my debit activity on the go. I also like being able to deposit checks via a picture. My only problem with the app. comes in this area. It’s difficult for me to take a picture of the check that the app. can read. I have a disability and because of this my hands shake so the picture is usually out of focus. We get around this by my husband taking the pictures. Other than that one issue I’m very happy with the app.
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Covers the basics but it’s buggy
I love the convenience of the app and the ability to basically bank from home. However, there are constantly giant warning messages that obscure views — if they’re always there they loose effectiveness and just be one annoying. The facial recognition works about half the time. This is the only app that has this issue and it’s really frustrating when it doesn’t work for the app but immediately works for saved password login. And, lastly they recently added a text authentication where you can register your device - awesome! In theory you shouldn’t have to keep registering but in practice I’ve registered six times. I get the email saying the device is registered but I log back on and have to do it again.
All of these things are minor but they add up and be one annoying especially compared to other apps.
All of these things are minor but they add up and be one annoying especially compared to other apps.
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Great but needs a little work
The app is great for mostly everything you need to do. Check accounts, make transfers, deposit, make payments on other accounts or loans. I would like to see a couple more options. On other banking apps I have been able to preview certain account balances without logging in, like how much my credit cards has on it for example, and I really liked that feature. One thing that has really irritated me about this app- not sure if it was a glitch or what but it doesn’t always update with the current balance of accounts. I have one account where I use it as a weekly allowance as part of my budgeting, so I check it all the time and it didn’t update once for 4 days. Thinking I still has money in the account I kept spending and it over drafted me! Even after that happened it still didn’t update until I logged onto a computer THEN it updated on my phone. Besides that I think it’s great
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It’s a good app
The app is good, not as user friendly as others. Take a look at BankofAmerica s app. I haven’t found a way to change repeating payments, other than to delete it and rebuild a new one. Also it would be great to have a safe credit card for online shopping. BankofAmerica has their “Shop Safe” cars which you load with cash, set the limit for each purchase and expiration dates. This one is good and very useable. Update this app still works. The BofA app died when os 11 came out in January 2019. No amount of phone calls to the techies at BofA was successful in getting it to work again. Then throughout the attempts I now cannot sign into the online BofA site. No more BofA for me.
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Response from developer
Thank you for your detailed review and feedback. We continue to evaluate ways to make refinements and enhancements.
