Worst app I have ever used
This app consistently forgets my password and makes me reset it. Crashes. Logs me out. Doesn’t send push notifications even when I set them up. Yet another garbage product from this company. Most of these reviews have to be fake.
Better deals and services
I came from T-Mobile, one line and I was paying almost $300. T-Mobile I’ve asked multiple times if they had any student discounts, or teacher discounts. They kept denying and saying no, and they don’t know if they’ll ever do that. I was getting tired of paying so much for just one line, I went to Verizon as soon as I became a college student, and I started getting discounts like crazy. Benefits that I never got from T-Mobile, and better service! I’ve been with Verizon ever since, every time I go to T-Mobile store because my family member has T-Mobile. They offer me deals, but I tell them unless you get teacher, discounts or stud discounts, or any other type of the benefits. I’m staying with Verizon. I’ve told my closest friends who are in college, or closest friends that are our educators about Verizon. Yes Verizon had an outage, but you guys stayed on top of it! And you brought service back, it wasn’t that big of a deal. Verizon has been there and the customer service is outstanding! Very happy and grateful!
Show less
Existing customers…
I love Verizon… However, I hate that only new customers get amazing deals. I hate that no matter how long you have been a faithful customer there are no discounts or specials for you. I hate that once you are locked into a contract with a device, even if you hate the device by the time you know you hate the device you are out of your time frame to change it or upgrade (until you waste money to pay the device off and then it is not even worth a quarter of what you paid for it). I think that if you have had a device for a few months, which in my opinion is long enough to really truly learn and use the device, if you want to trade it out, you should be able to trade it out for a used phone that you like better because I do understand that they would lose money if they let you trade a used device for a brand new device just because. I had to disconnect a disobedient teenagers line and because that phone (iPhone 13 base model) was under contract and my device was paid off (iPhone 13 Pro Max) I had to take over the iPhone 13 which I hate. I wanted to get some kind of credit for my 13 Pro Max to pay off the 13 so I could upgrade and I was only offered $300 a $1200 that is still $600-$800 retail now.
Show less
Fraudulent minor child support is a felony offense in Missouri
I have been trying to make contact with the Attorney General office for Missouri Attorney General Andrew Bailey who is going to get the information to what you and Apple are doing to help a criminal by tracking and monitoring and giving a business that has 10 lines (computers)of service and Verizon Wireless is only available on five of those lines to receive service and Apple is allowing is all 10 lines to running on one Apple ID I have been locked out of my T-Mobile account back in April and I am now unable access my Verizon Wireless prepaid account and I am not a minor I’m not a handicap I am not a business owner and I have never ever worked for a business that provides services for online internet and communication services I am a customer a consumer I have been stalked and abused by the customer you provide services for the detective David Abraham is handling my case of the Independence Missouri Police Department the complaint has been made and I am awaiting the response of the investigation and I am very concerned the business owner is going to murder me this has been ongoing since 2017 and this is a very serious matter I am going to hold you and Apple responsible for the monster you continue to protect his identity and my family will be holding you accountable if he kills me
Show less
Could not have been much worse
Started with attempting to navigate the AI assistant. Gave me choices that had nothing to do with my question and disconnected me several times. After 30 minutes i was finally connected to a Rep who tried to solve my problem - but problem came back after a few hours. No way to get back in touch with him unless i schedule a meeting for 4 days later. So I had to start over with the AI assistant. Next Rep was not able to solve the problem but offered to replace my unit at no cost. Delighted because me and my 2 kids work from home and cannot do that when the phone service is horrible. He Promised it would arrive in a day or 2. So delighted on the service that i fell for him upselling me on my phone plan. 4 days later i worked my way thru the AI agent, learned that i could schedule a call with my 2nd agent in ‘only’ 3 days. So i started over again. After another 20 minutes i learned that the previous Rep never placed the order. Unbelievable and unacceptable. I tried to call my local verizon store to see if they had them in stock but the calls are all rerouted to a call center that does not have a clue. Call center agent called my local store but they did not answer (she said they must be busy ) and never called me back. Repeat - NEVER called be back. So i started again with the AI assistant, and got thru to an agent who was finally helpful. My order should now arrive in 2 days. Wanna bet?
Show less
Painless as possible
I had to take the time to write this review. I never ever write reviews. I read a lot of them, but I never ever write them unless my experience was absolutely terrible absolutely amazing. And with my phone getting cut off due to a due date switch that I forgot about I needed service and I needed it immediately and Verizon and the My Verizon app I was able to regain coverage with a different number which is not a problem in a matter of two minutes. This is diagnosed painless experience. I’ve had in a situation like this. I spent about an hour dealing with US cellular US Mobile mint mobile, and a couple of other providers and was getting very frustrated. I also tried T-Mobile and that app also gave me the runaround, but the My Verizon app was simple a matter of a minute once I signed up and I just wanted to share with the world how amazing it is and I may be a Verizon customer for life! Thank you, Verizon. I’ve never had Verizon service and I may never have another provider service ever again.
Show less
Customer Happy Service
Verizon is amazing. Very customer oriented. Anna specifically is amazing and the reason for my need to submit a review I am a customer coming from T-Mobile among many I’m sure. Verizon has had a few issues with getting my order submitted due to fraudulent accounts from the past I’ve had to rectify. The service is great the agents are great the internet and promotions have been great. Hopefully the bill will be as promised. The website is not working properly and when I’m trying to submit documents it fails but when I call in, I always get the assistance that I need with friendly understanding representatives and that’s very important because there’s always going to a a glitch or a technical issue that is beyond our control and the difference is going to be how the representatives take care of you and accommodate you when you call in. Verizon has been amazing. Hopefully they will accommodate me with the difficulties I have been through as a new customer, and I’m sure they will. I give Verizon five stars!
Show less
Helpful for 5g home, but one major problem
The app was helpful for setting up my 5g home internet. However, I believe verizon deliberately slows the process to update your alert preferences so they can remove the $10/mo discount.
You need to have a phone number or email set up in order for them to alert you that the bill is ready, but the default phone number is the fake one assigned to your router. They mail you paper reminders by default. When you try to update and confirm your alert prefs, you are taken to a never-ending "processing" screen that will time out for inactivity if you are not constantly on the page. This is the same for the website on a computer. I had to call for quite a while and figure out how to get past the call tree before I could finally speak to someone that I could provide new contact details to. I was not sent a confirmation or anything yet, so it's still questionable whether they were really updated.
And for the cherry on top: I was promised a $50 target gift card as part of the 5g home offer, and after a month of waiting, the app finally claims it was emailed four days ago.
They didn't have my email then.
You need to have a phone number or email set up in order for them to alert you that the bill is ready, but the default phone number is the fake one assigned to your router. They mail you paper reminders by default. When you try to update and confirm your alert prefs, you are taken to a never-ending "processing" screen that will time out for inactivity if you are not constantly on the page. This is the same for the website on a computer. I had to call for quite a while and figure out how to get past the call tree before I could finally speak to someone that I could provide new contact details to. I was not sent a confirmation or anything yet, so it's still questionable whether they were really updated.
And for the cherry on top: I was promised a $50 target gift card as part of the 5g home offer, and after a month of waiting, the app finally claims it was emailed four days ago.
They didn't have my email then.
Show less
Trash App
The data widget is useless. Currently tells me I have 68% remaining. Just got a text saying I have 10% remaining, which makes no sense seeing how I’m on my home WiFi (also Verizon) and have been all day. Opened the app to see if the widget just needed to refresh (which I shouldn’t have to, that’s the whole point of a widget). It didn’t change - still says 68%. I had this issue in the past when I was being charged cellular data while on WiFi. Called customer service and they couldn’t care less and didn’t know what I was talking about. They just told me to turn off cellular data on my phone. I explained that I pay to have cellular when not on WiFi and that I should be able to keep it on without worry of being charged while on WiFi. They didn’t understand. Getting tired to dealing with this and being charged overage when never being off WiFi.
One time my text/email alert said I was over my limit (when I couldn’t have been) so I called and they said they no idea what I was taking about. I wasn’t charged charged so they were correct. I tried explaining that something is wrong with their system and offered to send screenshots of the notifications I received. They didn’t understand what I was trying to say nor did they know what a widget was.
Verizon customer service has always been trash but it has truly found a new bottom.
One time my text/email alert said I was over my limit (when I couldn’t have been) so I called and they said they no idea what I was taking about. I wasn’t charged charged so they were correct. I tried explaining that something is wrong with their system and offered to send screenshots of the notifications I received. They didn’t understand what I was trying to say nor did they know what a widget was.
Verizon customer service has always been trash but it has truly found a new bottom.
Show less
Great Provider
They provide the best service in town; although, I think they could lower their prices.
The autopay should be better. Recently one of the debit cards that I had setup on autopay expired, resulting in my payment being a day late, due to my disregard. I called the company, paid over the phone the following day when it was made known to me, and apparently I had called some kind of scam Verizon customer service that charged my account. My bank blocked scam Verizon due to their illicit charges, and real Verizon blocked me from autopay due to my bank blocking their supposed illicit charges. I explained the situation to Verizon, but they are still blocking me from autopay, even though I have been responsive and even though there has always been enough funds in my bank account.
Some suggestions: 1. Do more to eliminate the fake Verizon customer services centers. 2. Be more accommodating to customers who are victims of these fraudulent scam schemes while they exist. It’s a bit irksome to be charged extra, and it’s also irksome being a victim of a crime, but being banned from autopay when I have been actively involved to pay you promptly, that’s not right. I’m almost petty enough to go elsewhere.
The autopay should be better. Recently one of the debit cards that I had setup on autopay expired, resulting in my payment being a day late, due to my disregard. I called the company, paid over the phone the following day when it was made known to me, and apparently I had called some kind of scam Verizon customer service that charged my account. My bank blocked scam Verizon due to their illicit charges, and real Verizon blocked me from autopay due to my bank blocking their supposed illicit charges. I explained the situation to Verizon, but they are still blocking me from autopay, even though I have been responsive and even though there has always been enough funds in my bank account.
Some suggestions: 1. Do more to eliminate the fake Verizon customer services centers. 2. Be more accommodating to customers who are victims of these fraudulent scam schemes while they exist. It’s a bit irksome to be charged extra, and it’s also irksome being a victim of a crime, but being banned from autopay when I have been actively involved to pay you promptly, that’s not right. I’m almost petty enough to go elsewhere.
Show less
