Stop Wasting Our Time
When I open up the app to make a transfer I really want to make one, which is why I opened the app in the first place. Having the app suddenly decide- Oh you wanted to go back to the login page when you were a second away from being done making said transfer and now have to do it all over again- is really aggravating. Shaving off seconds of my fleeting existence on this Earth just to do something I was already basically done with. Other than that the app is lovey.
P.S. Not thrilled about having to wait 10 “business” days for a new card in the mail when one, in the past, could go in and get a new one same day at a branch location. 😕
P.S. Not thrilled about having to wait 10 “business” days for a new card in the mail when one, in the past, could go in and get a new one same day at a branch location. 😕
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Response from developer
Hi ambrosec. Thank you for taking the time to leave your feedback. We are aware of the logout issue and are working to get it corrected. In the meantime, to ease this issue, ensure your app and iOS are up to date. Cards issued in the branch are not Tap-to-Pay and were poorer quality than cards sent via mail. If you need a card quicker, let the branch know and they can submit a rush order (rush-ordered cards may have a fee). We're always trying to improve our processes, and will act on your feedback! Thank you for your membership and we will strive to continue to improve your experience. Have a great weekend!
