Leave a Review Apple Federal Credit Union
New app looks nice but…..
How long does it take to fix the login. The email came out almost two months ago saying they were working on it. Login process is time consuming.MikeAinVA
Update is a great idea BUT
Bug fixes and trouble shooting is quite a ways from over, even after the last fix I’m still always being logged out and having to re-enable face id and snapshotCodycat1112
The worst
The app used to work just fine until y'all "beautified" it. I agree that there are a lot of helpful new features but what is the point if the app keeps crashing and these features don't work. I've tried signing on to my account for days now, it keeps crashing. Please fix this
UPDATE:
I thought the newer version of the app was cooler until I had to keep logging in and setting up Face ID almost every time because the app doesn’t recognize my device and keeps returning to the log in page.Show lessNotyourkindagirl
Much needed improvement, but still some work to do
First of all, the November 2021 update for both the app and the website was much needed. Notifications for transfers and expenses are a great feature that I’ve enabled since the day this update rolled out.
To the developers of this app, PLEASE read the reviews. There are legitimate complaints with this new update. Face ID is an issue for many users, and for all of us, our login details are not cached for beyond a week. I understand the need for security, but if a user has 2FA enabled, then there’s little need to reset the credentials so frequently. Please let users save their login details for this app.
Good app overall, but patching these issues will make it a truly 5-star banking app.Show lesschrislattman
New isn’t always better
Logs me off multiple times daily and then asks about setting up face recognition etc. all over again. I placed a call through the app yesterday and it dropped it after ten minutes for inactivity. Called back the old way and waited (longer) and call went through. Transferring money seems to be more confusing.Show lessImgbeat
Face ID doesn’t work
I’m countlessly logging in every time I open the app despite having the box checked on the login page for it to remember my information AND setting up Face ID which might work one or two times afterwards but sooner or later doesn’t work leaving me to input my information all over again. It’s not a huge problem but it is a small annoying one that I think should be able to be resolved relatively quickly. Thank you for hopefully seeing this and fixing the problem.Show lessHsiaoswkalsvdj
Constantly signs me out
I like the new design but am frustrated that the app logs me out every few days. I selected "Remember me" but it does not. I have to re-enter my password, and reset Face ID and snapshot. This also happened with the previous version of the app in the weeks leading to the redesign.Irene Rojas
Use to be a great app
This app was great before they changed bill pay companies and "updated" the app. I signed in, did the whole face login thing but if I don't use this app daily I have to go in and enter my password instead of using my face to login. Sometimes I need quick access and with the other million different passwords I have to remember using my face was super easy and Convenient. Please fix thatShow lessLosntina69
Always great service
I have been a member for just over 10 years and the service at AFCU has always been great. I love the app which makes banking so easy.NV Wags
Needs to remember settings!
While I like the look of the new app, and the fact that I can deposit multiple checks in one transaction now, I find it incredibly annoying that, as many others have said, it doesn’t remember the settings for more than a couple of days. If it’s been more than 2-3 days since last time I went into the app, my Face ID is gone, my snapshot view is gone, etc. I have to put in my password, re-enroll Face ID, say yes to snapshot again…only to have it all be gone again a couple of days later. It’s SO annoying!!Show lessSliqone
