Very Rude Customer Support Team
I placed an order from Vantillu, Hafeezpet, Hyderabad on Zomato. The order has 1 x Veg Meals Full For 2 Person and 1 x Rumali Roti. Once I received the order, there was no rumali roti and 2 items from the Veg Meals was missing. I tried contacting the customer support to explain the situation of the missing items. All Zomato did was they contacted the restaurant and the rider who delivered the order and confirmed that there were no missing items and ended the chat. I had to contact them thrice for the same thing but they won’t even listen to their customer. It’s very rude of their executives to behave this way to their customers. It’s frustrating that you receive the missing items and then had to contact them only to realize that they don’t care for their customers. I won’t order from Zomato again and their customer team only gives terrible experience to their customers.
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Response from developer
Hi there, we are really sorry for the bad experience. Please write to us at asreviewsupport@zomato.com and we'll get this checked immediately.
Frustrating
Extremely frustrating. Hard to view broad-based results, such as “I’m looking for dinner but I don’t care where”, difficult to see the features of restaurants without scrolling far down (such as if they accept card or take bookings, the info is there but it’s not quick). You can filter these things BUT you’ve got to select a specific location and/or search term, which I think is annoying. Sometimes I just want to find a good restaurant, I don’t care where it is and I’ll travel to it.
The biggest issue is the sign-up pop up’s EVERY. SINGLE. TIME. I. OPEN. THE. APP. For god sake. I’m not signing up, stop asking me. I’ve started to use Zomato less and less because of this.
The biggest issue is the sign-up pop up’s EVERY. SINGLE. TIME. I. OPEN. THE. APP. For god sake. I’m not signing up, stop asking me. I’ve started to use Zomato less and less because of this.
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Worst customer service and restaurant listings
I’ve ordered from zomato several times thinking every time it’ll be good and better in services but it’s the same . And the customer service will only give you their pre made chats and unnecessary reasons . I asked for a refund on wrongly made order and they said the phone no of the restaurant isn’t working and they can’t get in touch . Really !! So zomato lists any restaurant without verifying the details of it . Purely business and playing with customers .
Secondly , their refund is frustrating and inconsiderate. Meaning, when you order and something goes wrong , forget on what you’ve spent and be ready to cook or order somewhere else .
I’ve used other services too and that are much better then zomato .
Guys stop seeing their attractive discounts and promotions rather spend a little and order from better services which takes care of customers.
Hope this help, good luck.
Secondly , their refund is frustrating and inconsiderate. Meaning, when you order and something goes wrong , forget on what you’ve spent and be ready to cook or order somewhere else .
I’ve used other services too and that are much better then zomato .
Guys stop seeing their attractive discounts and promotions rather spend a little and order from better services which takes care of customers.
Hope this help, good luck.
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Response from developer
Hi there, we are really sorry for the bad experience. Please write to us at asreviewsupport@zomato.com and we'll get this checked immediately.
Very bad refund experience
Two orders with the same experience first order was late for two hours and then when I asked to cancel I was told refund takes more than a week for refund which was on the 1dec and second order the same thing I ordered and the restaurant canceled and refund was not done upto tomorrow and only for one order the second orders refund I haven’t received yet !!!!
Very difficult to reach customer service and they’re not much of a help either
The process frustrates you to give up and forget about your money
I have never ever had such an experience with other ordering apps like talabat they are excellent and great customer service easy to reach and you get your refund the same time plus complementary rewards add to make it up to you the only reason I order from Zomato is that they have few more options that I prefer from restaurants.
Very difficult to reach customer service and they’re not much of a help either
The process frustrates you to give up and forget about your money
I have never ever had such an experience with other ordering apps like talabat they are excellent and great customer service easy to reach and you get your refund the same time plus complementary rewards add to make it up to you the only reason I order from Zomato is that they have few more options that I prefer from restaurants.
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Response from developer
Hi there, we are really sorry for the bad experience. Please write to us at asreviewsupport@zomato.com and we'll get this checked immediately.
Good restaurant selection. Tech should be improved.
Zomato offers an extensive choice of restaurant partners here in Dubai. Some of the menus are just photos which can be improved; whilst the online ordering system is usually clear and easy to use. However two major problems with using Zomato: - the automatic % discounts that apply to some orders, don’t always work. If ever you have a problem, Zomatos customer service team is willing to chat but won’t solve your problem. They will usually tell you that you’re wrong or don’t understand. - any time you order, the partner restaurants and drivers will constantly use your personal number. You’ll receive phone calls asking where you are located (even though it’s stored precisely in the app), requests to send your location via WhatsApp and then constant text message promotions from the restaurant. Unlike Deliveroo, zomato doesn’t care about protecting user data. If you care about this - use them sparingly!
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Dietary Requirements not considered
This has happened quiet frequently enough for me to now say that whenever you order from any of the restaurants on Zomato your dietary requirement isn’t considered at all. Several times I have mentioned what food could trigger an allergic reaction for me and what is not to be used and hence after all every single time I have received just normal food with specially those products in them. And due to this I have had to just Chuck my food away as I can’t eat it and my money goes to waste all the times. On approaching Zomato they simply say that the food handling is solely looked by the restaurant? So basically they can’t do anything about it. What I fail to understand is if your getting few restaurants on your app and your advertising their restaurant how can they not follow the dietary requirements, and how are you not in a place to question why that wasn’t followed as at the end of the day we have come across that restaurant via your app. How do you have no say about this ? Would you want to wait before someone actually dies of an allergic reaction for you guys to understand the importance of dietary requirements and then start taking action ? This is absolutely ridiculous .. it’s time you sort your app out
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Worst service
First the driver have no idea of the address. The complete address was attached to the order but he can’t find it. When called and told to ask someone on road he refused it and said it’s not his job. We have to go out to the main road to collect our order. Then the driver has zero knowledge of food handling. He put the hot pizza box and chilled pepsi bottle together as a result the pizza box got wet from the opening side and when we opened the box there was water inside the box. The pizza was cold and soggy. And then he blamed on Pizza Hut for not putting the bottle in plastic bag. Don’t you have separate pocket to keep the beverages?? Horrible experience and total waste of money and time. I guess this the perks Zomato is offering to their pro plus customers. Ridiculous
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Pro membership is not worth it
After getting pro memebership I thought u will get some discount. But the discounts are set up in such a way there u cannot save money. U have to order more to get discount and also without discount there is already Restaurent offering the same price. Swiggy is doing a good job and I think Zomato should keep and expert to study what Swigy is doing in terms of discount and benefits if memebership programs which is really better than Zomato. There I could had save real money if I would have renewed my old plan. Also Zomato put out an article where I read some of the customers will get free delivery options. Why some will get ? Why u will choose who to get and who not to. If u have paid for a memebership programme u should get right. That’s why I feel whole Zomato membership programme thing is not legit. Very bad.
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This order was not delivered !!! please refund back
Dear Zomato,
I did 3 complaints today on the chat with no results. I order at 7:40 and still till now the order is not delivered and on the App they say delivered. To whom they delivered the order which I already paid for. Very bad service today with no results!! Then they called me from the delivery guy of the restaurant to ask abt the address after 2:30 hours and then saying they were very busy. If you are busy why did U accept an order that you cannot deliver.
Simply very bad service please refund me back. This is the first bad experience with Zomato and Ahwak. Unsatisfied
I did 3 complaints today on the chat with no results. I order at 7:40 and still till now the order is not delivered and on the App they say delivered. To whom they delivered the order which I already paid for. Very bad service today with no results!! Then they called me from the delivery guy of the restaurant to ask abt the address after 2:30 hours and then saying they were very busy. If you are busy why did U accept an order that you cannot deliver.
Simply very bad service please refund me back. This is the first bad experience with Zomato and Ahwak. Unsatisfied
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Need an option to rate Zomato service along with delivery and restaurants rating.
Often most of the low rating for delivery personnel are mainly due to Zomato poorly managing the service. They do rate the customer for each other, why they don’t have an option to rate themselves.
Poor customer service and payment delay up-to 7 days when the order was auto canceled, without providing an option to customer to choose from their end. Their customer service agent have no option form their end to support as well. This is all because of Poor management. They have to take the full responsibilities.
Most of the delivery personnel are the scapegoats for getting lower raring because of Zomato’s poorly managing the order such as assigning the order, delay in delivery because of multiple pickups. They are struggling to get the order delivered and Zomato is making money out of their poor rating because of if its own business model failure.
Now they introduced faster delivery service for pro’s customer at an extra price. Also the menu prices are higher than the restaurant menu price for direct pickup.
Zomato is not even deserved an one star.
Poor customer service and payment delay up-to 7 days when the order was auto canceled, without providing an option to customer to choose from their end. Their customer service agent have no option form their end to support as well. This is all because of Poor management. They have to take the full responsibilities.
Most of the delivery personnel are the scapegoats for getting lower raring because of Zomato’s poorly managing the order such as assigning the order, delay in delivery because of multiple pickups. They are struggling to get the order delivered and Zomato is making money out of their poor rating because of if its own business model failure.
Now they introduced faster delivery service for pro’s customer at an extra price. Also the menu prices are higher than the restaurant menu price for direct pickup.
Zomato is not even deserved an one star.
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