LINE User Reviews

LINE
LINE
LINE Corporation

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  • Love the App

    I don’t know why lots of people are giving bad reviews on this app. I haven’t had any issues. I love the animated stickers a lot as well as the animated stickers with sound. I would really like to see lots more Disney animated stickers with sound in the future, due to those being my favorite stickers to buy. And there is very good deals on token prices and really love that. I’m not much of a big spender but when I see something I really like and can get it for cheap I always go for it but still careful not to go to crazy at the same time lol. Thanks so much for this awesome app! I was very hesitant at first but had lots of people persuade me to get this app. So I downloaded it and haven’t stopped loving it since I downloaded it. Keep up the good work!!!! And I look forward to any new and exciting updates.
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  • Poor quality chat & social media app

    The app is notification crazy. We have a group chat with 25 people in it but there’s a notification every time someone says something, instead of a single notification to say that the chat is active. Also, if you accidentally say something in the wrong chat when you are having several conversations, deleting it only deletes from your own version of the chat which is very insecure. It’s also a difficult process to comment directly on a photo or “Like” it. In the end, I had no choice but to turn all notifications off. Very poor quality app. I’ve often been asked by my family in Thailand why we don’t Line in the UK, I now know why!
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  • ID verification and New Friends

    It’s not possible to add people by ID without verification, and verification is only allowed by using particular service providers - not good!

    The other issue I have with Line is that the Recent Friends tab only opens for a minute. If you add a few people at the same time, by the time you get round to messaging them they’re all gone. And good luck finding them again if for any reason their picture is of their cat, and/or their name is set as an emoticon. In a party situation etc this is VERY annoying and has led me to losing important business contacts etc.

    Line is not new, these easy and obvious issues should have been fixed YEARS ago. Don’t you have a product manager?
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  • The "forgot password" system is awful

    I used LINE a while ago and uninstalled. Just recently, I wanted to log in LINE Webtoon using my LINE account on my laptop since I had previously used my LINE account to log in and save comics. However, I forgot my password, and strangely, there wasn't any "forgot password" button on the laptop. The page only mentioned to use the app to ensure that logging in was enabled. I decided to redownload the app and see if it could be of any help, but when I tapped "forgot password," it told me to check my app settings to reset my password. I don't understand how I'm supposed to go to my app settings if I can't even log in. I googled for help, but I was unable to find anything of help. I'm not sure if I missed something, but if I didn't and this is truly how the forgot password system works, then I am appalled and flabbergasted. Please fix and improve this system if this is really how it works.
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  • Great app but

    The Line app is really great, with lots of very cute themes and stickers. However, there has been an issue with the notifications. Sometimes it just doesn’t show up in my home/notification page, even though my settings is that way. It’s quite hard to know who and when they chat with him if those notifications don’t show up. Lots of my friends have similar issue too.
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  • Devs don’t care about feeedbacks.

    I have emailed them twice asking if they could add an option to turn off the “Desktop Login notification” on the iPhone App. Users know what they are doing and not everyone wants to be bothered by this alert that leaves a permanent unread balloon on the icon.
    The LINE app has no feedback option anywhere - the devs simply do *not* want to hear anything from you-, so I had to google for their Korean email address, and wrote them if this could be implemented. On both occasions they just gave a lame excuse saying “please understand it takes time for us to review your feedback and may not be implemented based on our review”.
    If this kind of super simple “toggle on/off” feature cannot be implemented, I don’t know what the devs are doing really. Adding bunch of features that are either gimmick or used once a week/once a month is not really helping anyone. I use both LINE app and LINE for Windows. So the implied solution is “just don’t use the windows version”?
    Great attitude.
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  • Disappointed

    I’ve been using LINE app for iphone for years now and i never had a single problem with it, well not until i switched my phone to iPhoneX. Calls were working normally for a while until it suddenly gave the “microphone is not working” issue. First i thought it was the phone’s problem but i tried the phone on a normal call and it worked just fine. I thought maybe i should just restart? So i did restart, but still got the same error which is prohibiting me to start a call. I thought maybe i should just reinstall. So thats what i did, but still got the same error. I really dont know what to do and this app has been almost unusable for me. If there is an update requirement for the new iPhone hopefully it fixes this issue. If there is a fix i hope someone can help me with this. Until then i will rate it as i ser fit.
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  • Latest Update Ruined the App

    Loved the app for years until the latest update. You used to be able to send voice messages via holding down a large button in the bottom middle of the screen. On the latest update, some genius decided the button should be much smaller and off to the right side. If you're right handed like most of the planet, forget trying to use the app for voice messaging. You will either:
    A) Have your thumb slip off the button from having to hold it in an awkward position.
    B) Drop your phone from having to hold it in an awkward position.
    C) Give up and use two hands which defeats the purpose of voice messaging to begin with.
    Fix your app and fire the genius who obviously didn't think this through. Why screw up a perfectly fine working app? Obviously some people are trying to justify having a job by "fixing" things that didn't need to be fixed.
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  • Could do with a few improvements

    Would like to see

    Some easily accessible form of tech support, finding a way to report issues is doable but very very hard to find

    Fix the issue that makes me sign in again regularly once a month on the iPad, never have to do this for the phone and it’s annoying

    App has been freezing a lot, now if I could just easily find a way to report that to tech support...

    Would love love love to see an inbuilt translator such as WeChat has. I am part of an international online community and would love to be able to communicate more easily with our non English speaking members

    Please have an non split screen option for iPad

    Consider having somewhere other than a review where user suggestions could be made

    There seems to be an issue with the typing bar being covered sometimes when using emojis since the last iOS upgrade.. now again... if there was just an easy place to report this...

    It’s a nice app and generally user friendly but a few tweaks and improvements could make it a great app.
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  • Tons of bugs iPad review

    ***changing my review to 1 star because I’m tired of logging in over and over on my iPad. FIX YOUR APP!!!!

    I have spent over $40 on stickers and have used this app for over 3 years. Here are my complaints:

    As others have noted, stickers that used to show up as suggestions DISAPPEAR until you delete and re-download the sticker set.

    Lousy way to sort sticker sets. I have 90+ sticker sets and sorting them manually one by one using the cumbersome tool literally take 20 minutes.

    No way to assign your own stickers a text shortcut so they will pop up as suggestion. Seriously, it’s been years already and this is an incredibly basic feature.

    iPad app doesn’t log you in automatically like the iPhone version. Seriously? It doesn’t even have option to remember th email address\username either?

    No way to synchronize chat history across iOS devices? Really? Even aol instant messenger has this basic feature.

    Sticker packs completely disappear sometimes. I know for a FACT I have purchased and used the stickers from the sticker set, have chat history to prove it. But it disappeared from my list of purchased stickers with an option to purchase again? Lame.

    This is overall a great app, so I will give 2 stars instead of 1 but you seriously need to fix the bugs and provide the basic features. Especially the stickers disappearing until you redownload them. Not everyone wants to go through your insanely clumsy sticker sorting process over and over.
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