ADP has password dementia
i am not going to lie, i am pretty livid right now. the fact that between the web browser and the app the same EXACT password is granting me access to the web version but not the app? this issue has been around since we implemented their services a year ago. how could an app that is so widely used for businesses to manage people's time and pay be so consistently inconsistent. fix your crappy app. our business ran better without this trash. if you are a business thinking about making your jobs easier by utilizing this piece of garbage, either go find another route or keep your stuff in-house. not worth cutting corners just to make your employees jump through extra hoops to check and confirm their pay. anything that gets between you and your money is an absolute no go, especially when they dont care to fix an issue that keeps you AWAY from your pay. screw you a ADP. your app is nothing but a tool for corporates to cut corners and add extra leashes onto their employees. sickening. hope this app sinks from all of the holes you leave unpatched.
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The worst app to exist
My workplace implemented this a couple years ago & it has never worked correctly. It kicks me off the Face ID option, asks me to type my password, I type the password that I have saved in my notes on my phone, only for it to tell me I’m wrong 3 times & locks me out of my account. I can only sign in on the work computer via a link that is sent to me to let me know my payslip is ready to view. Literally nobody in this workplace can access there wage slips when they want as the app is absolute garbage. Resetting the password even comes as a struggle as most the time it just doesn’t send any link over to reset or just send you back to the Home Screen. Absolute joke of an app, need fixing, has long enough to do so yet still faced with the same issues.
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Terrible
ADP has been around for a while. The layout of the app is very nice. It has past information from previous employers which is nice. This is the first employer that I have worked for that uses ADP for majority of employee task. It’s not a not a bad app for it’s features, but it's not great either. It can be VERY glitchy and before I go on I will say I have had to (clearing cache, deleting and re-installing, power cycle the device etc) and have the iPhone (13 pro max) and keep everything (app and iOS updated). One thing I don't get why I get this error message “ “Punch Cannot Be Recorded For Approved Pay Period” when trying to clock in and out! I have to get my manager to enter my time. This is ridiculous! I called ADP Helpdesk and they were puzzled to why this was happening on the “ADP website and the APP.” I reported this issue to HR to open a ticket. For a company that has been around so long, having a glitchy app that has the weirdest error message that Helpdesk has never heard of is bad. And sometimes the App displays a double screen with up and down arrows and the word done.
Please look into this! I would like to be able to clock in and out.
Thank you!
Please look into this! I would like to be able to clock in and out.
Thank you!
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Response from developer
Hello, thank you for your review and feedback. We’re committed to continuing to enhance the ADP Mobile app experience. We’ll be sure to pass along your suggestion to our product team for further consideration. DS.
Needs an update/upgrade
I like the ADP app, I’ve had it with different jobs which I’m happy to have worked with having this app, because I can go back years and still be able to see old statements. I have my push notifications on through my iPhone, I’ve been attempting to do the same through the app but unfortunately no settings for notifications. My employer uses ADP for our schedules, and I physically have to go into the app and tap my way into schedules just to be able to see my schedule. It would be so much better if I was to be alerted (while not in the ADP) by notifications screen on my iPhone. PLEASE ADD THIS FEATURE!! I only get alerted for my paystub being available and I would much rather prefer an alert for a new posted schedule!
This app also needs to add an availability feature, I dislike having to tell my employer verbally my availability and having to remind them. There are many other employees and I’m sure it’s hard to keep track. I want to be able to go in the app and add my availability as well as request time off.
Another feature to have is a shift switch, sometimes we as employees want to switch shifts with others and we can’t do that in the app. We have to verbally say it and when they finally do switch, it takes ADP hours to make the switch.
ADP just needs more features for employees.
This app also needs to add an availability feature, I dislike having to tell my employer verbally my availability and having to remind them. There are many other employees and I’m sure it’s hard to keep track. I want to be able to go in the app and add my availability as well as request time off.
Another feature to have is a shift switch, sometimes we as employees want to switch shifts with others and we can’t do that in the app. We have to verbally say it and when they finally do switch, it takes ADP hours to make the switch.
ADP just needs more features for employees.
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Response from developer
Hello, thank you for your review and suggestion. We’re committed to continuing to enhance the ADP Mobile app experience. We’ll be sure to pass along your suggestion to our product team for further consideration. ^DS
Trash
In the future, when I’m interviewing with prospective employers, I will be sure to ask them what payroll software they use. If it’s ADP, I will let them know I’m not interested in the position. I’ve now had 3 separate jobs that use this service and it is abundantly clear to me that they spend all their development funds on the management side of the app with no concern for the employee. Absolute train wreck. From lag to nonfunctional links; a clunky interface to nonsensical instructions, ADP is a chore to use. Each time a new company has hired me, ADP has required me to set up a new user account. It seems they’ve never considered people might change jobs. My user names are never available because I’ve already taken them. Then I get to repeatedly enter the same information over and over when onboarding. Name, address, DOB, email, phone. All entered, submit form and go to the next. Now please enter all the info again. Submit. Next form, please enter all the info again. I feel like I’m taking crazy pills. Then, go work for a new company, create a new user account, and go through this insanity again. I’ve created the same emergency contacts for three different accounts now. And none of this includes the disaster of every day use. Whomever is giving this app such high ratings must not be actually using it. At least not on the employee side of things. ADP makes the folks at PayChex look competent.
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Very good App
Very easy for the general work understanding and Using. I like it very much
Response from developer
Glad you like it! DS.
Not ur fault
App works fine, just taxes make me sad sometimes so I don’t love checking my paycheques
Never loads paystub
Our company has switched to using this app for our paystubs and we encounter nothing but issues. Haven’t been able to see a paystub for weeks again now because of ongoing issues with this app!! Terrible.
Use the app because of work
So where I work they use this app to be able to see pay, request holidays etc which is all good and well but since on of the updates a while back it seems you now can’t delete a holiday request (if you do it wrong) and it now also is not clear what you upcoming/requested dates are
Hi
Nice
Response from developer
Thank you for your review! DS.